On the evening of November 27, 2023, Didi's App service was abnormal due to system failure, and it did not display location and could not take a taxi. On the evening of November 27, Didi Chuxing replied: I'm very sorry because of the system failure. In the morning of November 28, 2023, Didi Travel reported that online car hailing and other services had been restored, and cycling and other services were being repaired in succession. On November 28, when Didi issued the announcement, the reporter used Didi Call to hail cars in Shanghai, Shenzhen and other places, and found that the online car hailing function had not been restored, the network loading was abnormal, and the taxi still could not be taken. On November 28, Didi replied to reporters that the online car hailing service has been restored, and the rights and interests of drivers and passengers have been restored successively