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Qianniu Workbench is a business communication software specially created by Alibaba for sellers. It can be said that Qianniu Workbench is a necessity for sellers to run stores.Use the Qianniu workbench to quickly communicate with buyers to reduce the loss of customers due to waiting time.Qianniu workbench can be set with automatic reply shortcut phrase, so that one person can play multiple roles to serve more users.The Qianniu workbench can also be used to understand the current commodity information in real time and display various commodity information.Provided by Huajun Software ParkThe latest version of Qianniu workbenchDownload it. Come and try it if you need it!
Function Introduction of Qianniu Workbench
1. New MAC version
2. Continue to use Wangwang on Qianniu
3. Home data panel
4. Wangwang right plug-in
5.1 robots are equivalent to n manual customer service
6. Millions of sellers throughout the network
7. Hundreds of customer service teams
8. A must for big sellers
Installation Tutorial of Qianniu Workbench
1. First, find the "Download Address" on this page, and select any address to start selecting.Download the [Qianniu Workbench Mac Version] software package to the local, double-click to decompress it, find the. exe format program, and double-click to run it.
2. After installing the mac version of the Qianniu workbench, there will be a folder and an icon. We choose to drag the icon to the folder collection.As shown below:
3. The above operations will install the Qianniu workbench mac, and then we will return to the main interface to check whether the Qianniu icon appears.As shown in the following figure: Yes, so the installation program is now complete.
4. After seeing the kilo newton icon on the main interface, double-click the kilo newton icon to open it.
Tutorial of Qianniu Workbench
1. After the Qianniu workbench is installed, we double click the Qianniu icon, and the following screenshot will appear:
2. We can enter the account number and password of Qianniu in the corresponding box according to the prompt.
3. We can see that there are four options in the login interface: remember password, retrieve password, automatic login, and register account.
Remember the password: after entering the password and account, we can check this option to log in directly next time without entering the account password.
Retrieve the password: If you forget the password of the Qianniu workbench, you can retrieve it here.
Automatic login: After this is checked together with remember password, you will automatically log in to the Qianniu workbench every time you restart the computer.No action required
Register Account: This location is set for new users. If you do not have a Qianniu workbench account, you can enter the registration interface here to register a Qianniu workbench account.
Common problems of Qianniu workbench
Can't open the Qianniu workbench?
1、 Problems of network firewall
It may be that the security level of the network firewall you set is too high to block some files of the software. You can try to reduce the protection level of the firewall (please confirm whether the software is reliable when setting the firewall).
2、 Network protocol and network card driver exception
Check whether it is your network card driver or the network protocol is abnormal.
3、 The software package is damaged by some files during download or transmission. It is recommended to replace the installation package
4、 The software version is too old. It is recommended to replace the latest version of the software package
5、 If you are a buyer, you cannot log in to the Qianniu workbench with the buyer's account
How to set automatic reply on the Qianniu workbench?
1. First, we open the installed Qianniu workbench mac version, then find the [Menu] button in the upper right corner according to the prompts in the figure, and select [System Settings]
2. After entering the system setting button of Qianniu workbench Mac version, click [Customer Service Setting] to enter the setting.
3. Select [Reception Center] - [Auto Reply] in the customer service settings of Qianniu workbench Mac
4. After entering the automatic reply setting of Qianniu Workbench Mac version, we select the automatic reply phrase or automatic reply
5. The automatic reply phrases are as follows: The following are some common automatic reply phrases. Partners can choose to add, modify or delete various phrases.
6. Select the setting of Qianniu Workbench Mac version to automatically reply, and set trigger conditions for the sorted phrases.
Qianniu workbench update log
1. The customer service reception desk has launched the "customer service exclusive discount" tool, which can send a discount for goods to buyers. It supports the superposition of coupons and the full reduction across stores, which can help you improve your consultation transformation
2. Optimize the performance of some functions and improve stability;
Recommended by the Chinese military editor:
The Qianniu workbench can help us grasp the current relevant data of commodities in real time, such as historical transaction price, customer praise rate, order placement rate, transaction transaction rate, etc.With only one Qianniu workbench and one person, we can put many products on or off the shelves.The Qianniu workbench can also analyze the data information generated by various commodities to help us sort out better business strategies.In addition, Huajun Xiaobian also collected and sorted out other [commodity management] tools for you to choose and download, such as Eltek commodity sales management system software, universal commodity sales management software, etc.
