Four elements of customer experience that enterprises must master
What is it that not only makes enterprises dream, but also makes consumers become repeat customers? That is brand loyalty. However, efforts must be made to satisfy customers. Once enterprises establish trust with consumers, there will be more repeat customers, and they will be more willing to pay for your enterprise. According to a report from McKinsey, improving customer experience may drive the sales conversion rate up by 10% to 15%!
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2024-01-17