Exclusive customer service · Zhima small customer service help document

<br> [* * Click here to enter the official website of Sesame Customer Service * *]（ https://xiaokefu.com.cn/?source=kanyun_t_mia ) <br>After the exclusive customer service switch is turned on, the customer service becomes the exclusive customer service, which can be designated by using the designated customer service function; Currently, there are two ways to specify customer service: 1. Specify customer service before entering the conversation; *In the applet or small game, use session rom on the customer service button to designate customer service; *After the public account can be accessed, set a customized menu in the small customer service background, and specify customer service in the menu; *The H5 website can use the channel customer service exclusive link of cloud customer service h5 to realize the exclusive customer service function; 2. Applets, games and public accounts can use the keyword designated customer service function to achieve designated customer service after entering the conversation. With this function, the designated customer service must be exclusive. **Related settings * *: >Exclusive customer service settings Location: basic settings -- customer service reception settings -- exclusive customer service settings Note: This setting is related to the application. If multiple applets and public accounts are accessed, they need to be set separately. ! []( https://img.kancloud.cn/0b/77/0b7718a7ff5ce2331dc2dff7b77ba8e1_1574x358.png ) When enabled, the session designated customer service will be automatically cleared when the session ends, including designated customer service and designated customer service group. If it is not enabled, the status of the designated customer service and customer service group will persist unless the customer triggers a new assignment. If the designated customer service is set, it will be automatically transferred to the newly designated customer service when the customer has specified a new customer service through the new customer service entrance or trigger keyword. >Video Introduction <video style="width: 100%; height: 100%; object-fit: fill" controls="controls" poster=" https://box.kancloud.cn/67b3e862f9930f84f9b9629c8aa1dba5_1911x1072.jpg " > <source src=" https://ossxkf.oss-cn-beijing.aliyuncs.com/zhidingkefu.mp4 " type="video/mp4" /> </video> ##1： Use session from in the applet to specify customer service; **Detailed code link * *:[ https://github.com/hotapp8/xiaokefu ]( https://github.com/hotapp8/xiaokefu ) ``` <button type='default 'session from=' {"kefu": ["126", "127"]} 'open type="contact">Specify customer service</button> ``` The part related to exclusive customer service in the code is: ` "kefu": ["126", "127"] `, where 126127 is the exclusive customer service ID, and two exclusive customer services are specified here; When only one customer service ID needs to be passed, use the code: ` "kefu": ["127"] `; Kefu: here is the ID of customer service, and one or more IDs can be transferred; (On the small customer service management background - customer service center - multi customer service management page, you can see the ID of the exclusive customer service. When multiple IDs are transferred, you can specify multiple exclusive customer service reception messages. When one ID is transferred, you can specify a specific exclusive customer service reception) Exclusive customer service ID address: ! []( https://box.kancloud.cn/ff64d9861b51377f76306cab57e6271b_1110x440.png ) Nickname: WeChat nickname of the customer, with a maximum length of 1024 Avatar: WeChat avatar of customer The session from value is in json format UserInfo.nickName, userInfo.avatarUrl is the obtained user nickname and avatar **Note * *: If a customer service is specified and the customer service is not online, the new customer will not be assigned to any other customer service, but will only appear in the queue list of the customer service and administrator. **After the customer service is specified, the reason for not receiving the message in the test * *: 1. Whether the current customer is in the reception list of other customer services; 2. Confirm whether the code is written incorrectly? Note that double quotation marks are inside the braces and single quotation marks are outside the braces;! []( https://box.kancloud.cn/5e281d80e67affd9b8fd228e857c9128_771x70.png ) 3. Confirm that the customer service has turned on the exclusive customer service switch; 4. The customer service ID written in the confirmation code should correspond to the customer service ID allocated by the small customer service background; 5. Confirm whether it is the customer service message entered from the button with session rom designated customer service. You can check whether the parameters passed in are correct at the parameter position at the bottom right of the reception interface on the webpage:! []( https://img.kancloud.cn/76/f1/76f1685cc65ad3f46026a6230afa7afc_1896x914.png ) ##2： Use keywords to specify customer service; The use of designated customer service will only take effect when the customer is in the assignable status, such as when the customer enters or is in a robot or queue. If the customer directly enters the reception, customer service will not be reassigned, and the designated customer service is invalid. [View Help Document]（ https://www.kancloud.cn/wikizhima/wikixkf/1109087 )。 ##3： Use cloud customer service to achieve exclusive customer service functions; >Use cloud customer service H5 Step 1: First, add the designated customer service to cloud customer service h5; ! []( https://box.kancloud.cn/00714d446b798ff5c41495a2c3347b4d_533x310.png ) Step 2: If the channel customer service code or customer service link is used, the customers entered through the customer service code or customer service link will be assigned to the customer service; >For example: *A typical case of an applet using exclusive customer service belongs to the designated customer service before entering the session; ! []( https://box.kancloud.cn/cfb7556fe414a1505530e0d58e1c5c1d_422x490.png ) *Tongcheng's usage of exclusive customer service: designate customer service before entering the conversation ! []( https://box.kancloud.cn/c428a8c18f8da7d74f4ed757c8600537_488x562.png ) ! []( https://box.kancloud.cn/4acc20d76f991e637bfb97019c4cedef_486x551.png ) </h> </h> <br> <br> <br> <br><br> [* * Click here to enter the official website of Sesame Customer Service * *]（ https://xiaokefu.com.cn/?source=kanyun_b_mia ) If you have any questions and need to consult, you can scan the QR code below: </h> ! []( https://img.kancloud.cn/04/a1/04a1fd65b5f5cfbc32ad431a32fabd2a_200x199.png ) </h> </h>