The biggest advantage of WeChat customer service is that it links the whole WeChat ecosystem. For example, WeChat customer service can be accessed on video accounts, public accounts and websites. No matter which platform users communicate on, they will access to enterprise WeChat in a unified way.
I'm Lu Songsong. Click the head portrait above. Welcome to pay attention to me!
The welfare of small and medium-sized enterprises has come, Enterprise WeChat Free launch WeChat customer service Function, which makes a lot of cake for "online customer service" manufacturers. Any enterprise WeChat user can use this function for free. At the end of last year, the enterprise WeChat internally tested the "WeChat online customer service" function, and Lu Songsong also used this function for the first time.
This article is a pure introduction, without any commercial content. At present, I have used the WeChat customer service function for more than three months. I just want to share it with you.
The biggest advantages of WeChat customer service are: It links the whole WeChat ecosystem. For example, WeChat customer service can be accessed on video accounts, public accounts and websites. No matter which platform users communicate on, they will access to enterprise WeChat in a unified way.
As shown in the figure below, WeChat customer service will appear in the WeChat reply list, just like the list of public accounts (that is, all customer service messages will be folded into "customer service messages")
First, let's talk about its advantages:
1. Free! Compared with other "online customer service prices", it is too free.
2. It can link to the entire WeChat ecosystem, which is very convenient for Lu Songsong. The video number+public account+Songsong Cloud are connected.
3. It is convenient to do private ecological construction (enterprise WeChat), and the final destination of users is enterprise WeChat.
Say again its disadvantages:
1. It is not easy to switch to manual when the keyword is hit. The automatic reply can only be made after the call is ended manually.
2. The default message can't be modified. After consulting with Lisa customer service, she said that the enterprise WeChat would not be changed (maybe it's afraid of advertising).
3. The function is relatively simple and conservative (since it is free, what kind of bicycle is needed?).
4. The information has no recall function. I often type the wrong words, which makes users look unprofessional.
Some changes after the Songsong Cloud platform is switched to WeChat customer service:
1. Users can't tell whether we are robots or real people.
2. The number of inquiries from new users has decreased.
3. The user spoke politely and went straight to the topic.
4. The "chat time" between Songsong customer service and users has been reduced.
Because it only took 3 months, many of them have not yet experienced, so you can experience them by yourself.
How to use WeChat customer service: Open the enterprise WeChat management background → application management → application → WeChat customer service, and follow the prompts.
Source: Lu Songsong blog, welcome to follow my account!
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