Yesterday, a fan baby sent me a private letter saying that she had the opportunity to be promoted to customer service supervisor, but she was still hesitant to submit an application due to her temperament. I also had two years of experience as a customer service supervisor before. Although my working time is not long, I can also give this fan and the new customer service supervisor

As all the sellers who went to Taobao Promotion know, after the promotion, we need to deal with a lot of after-sales problems. Many buyers will return and refund for a series of problems such as full order, slow delivery and slow logistics. Even if the money is refunded, we have to deal with all kinds of complaints

It can be said that women's clothing is now the category with the largest sales volume on Taobao. As far as I know, many women's clothing online stores outsource customer service to other companies, which is a very normal operation. How can we do a good job in the reception of women's clothing, whether it's our customer service or outsourced customer service

"Hurry up!", "I don't care. If the express doesn't move today, I will complain to you!" "Spicy chicken. Today, I will teach you some moves so that you can easily deal with such problems! Pure dry

My fan babies who have known me for a long time should all know that I had two years of experience in pre-sales customer service in a flagship electronics store. Now many young people move into their homes and buy appliances online. Electrical appliances that cover a large area, such as refrigerators, air conditioners and televisions, now support

In our daily pre-sales work, we can almost meet customers who do not order after consulting every day. Most of these customers are hesitant, like to compare prices with other competitors, and like to wait for a discount before buying. Anyway, it is in a state of continuous wait-and-see

After the National Day holiday, many sellers should be quietly preparing for the store's "Double 11" warm-up activity like me. Many small sellers are expected to say that they can't reach the registration qualification anyway. Go along with the luck, put on a bad show, and stop. You can't think so. Although we

Such as the title: "After placing an order, the buyer applies for a refund". This is the situation that we force the shopkeeper to open the shop. In particular, when promoting activities, many buyers place orders and refund them in order to "collect orders". How can we better solve this kind of refund problem? What's better

No matter which e-commerce platform our partners open their stores in, complaints from customers will always be annoying to our businesses. Today Yuanzi will teach you how to avoid customer complaints in detail. Don't talk too much~I will elaborate on five common types of complaints from customers, and continue to go

Now the first requirement for many companies to recruit customer service posts is to type fast. Do you have to type fast to do customer service? In my opinion, the efficiency of fast response and accuracy is much higher than that of fast typing. Today, Yuanzi sincerely shares some useful tips with her experience in customer service over the years

Yesterday, a fan baby left a message saying that her recent transformation of the store has not been mentioned. For the explosive products that sold well before, the recent data is particularly bad, especially the customer churn rate. So today I want to talk to you about the topic of "customer churn"

I always get a full-time model blogger who specializes in shooting clothes for the middle-aged and elderly. I can't help thinking that the current "middle and old age market" cannot be ignored. 1、 Analysis of the development prospects of the "silver hair market" According to the data, China's elderly population will be in the next three years

As far as I know, many Taobao shopkeepers are quite Buddhist, and they don't care if there are middle and bad reviews in the shop, and never ask for complaints. This leads to a low score of the store, which affects the reputation of the store and directly affects the transformation. Therefore, every business should learn how to prevent and deal with bad comments. Today

Maternal and infant supplies have always been a big category. Due to the promising prospect of this industry, many students wrote to me that they would consider doing mother baby products when opening stores, but I don't know whether this category is good or not. Today Yuanzi wants to share some online store management skills of this category with you

Extraneous remarks: Hello, boys! I have been dedicated to customer service for ten years! If you are interested in customer service and opening an online store, please pay attention to me. What I want to discuss with you today is the related marketing of Taobao. Relevance marketing is a popular way of

When I scanned the data yesterday, I found that Pinduoduo is still a platform that many businesses focus on attracting customers and ignore the maintenance of regular customers. In fact, the support of regular customers is very important for e-commerce platforms like Pinduoduo. We

Did you find out? When selling stores of the same category, in addition to product quality, paid promotion and other factors, the differentiation of customer service directly affects the transaction conversion rate of stores. According to the scale and usage of online shopping users from December 2017 to December 2021.12 on China Business Information Network

The Mid Autumn Festival of another year is approaching. What promotional activities are the peers who open Taobao stores going to do? In what form? This Mid Autumn Festival marketing strategy came in time! You must watch it! 1、 Event planning (operation instructions) Mid Autumn Festival may be the first time you think of

I believe that Baozi, who has worked as a customer service, must have met customers who bargained after entering the store. U1S1 is really helpless. Most of our humble customer services have no authority to change the price. Today, based on my years of pre-sales customer service experience, I will tell you something about how to deal with customers

Today, I shared with my friends [Taobao product title optimization skills]. If you have any questions about this, please take a look. This product title, I didn't think of the importance of keywords when I went on sale before, so the product flow data when I first opened the store

Today, I received a lovely private letter from a newly opened store, saying how the online store can get good feedback. I am very fond of pink drops, arrange immediately! Today I specially use this topic to write a dry article. Treasures who are interested in e-commerce can pay more attention to me

Hello, I'm Yuanzi. I have been deeply involved in e-commerce industry for ten years. As a veteran of e-commerce customer service, I specially sorted out and summarized 6 substantive suggestions for you today. Treasures who have just joined the customer service post can collect it~Understand the basic trading rules of the e-commerce platform