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You deserve transparency into our data use
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Personal information for the purposes of preparing a tax return or in connection with the preparation of a tax return (collectively, “ Tax Preparation Information ”) as part of providing TurboTax tax preparation services; -
Personal information for the purposes of providing the benefits of our websites and the Intuit platform, which includes all of Intuit’s services, sites, experiences and software (including through our mobile applications and desktop applications) other than Tax Preparation Information (the “ Intuit Platform ”); and -
Personal information as necessary to manage, run, improve, and develop our business and personalize your experience while interacting with the Intuit Platform. Depending on your settings, this may include showing you personalized ads or recommending certain Intuit products based on your interests.
Information you provide to us
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Contact data and account profile data. We collect information when you (or your organization) create an account, activate a subscription, and/or upload information to the Intuit Platform. Personal information may include your name, previous name(s) and/or nicknames, title and honorifics, professional title and company name, education, billing and mailing addresses, phone number and email address, profile photo, billing information (your payment information), purchase history, demographic information, preferences, subscription data, and your username and account credentials. -
Identity verification information. We collect information to verify your identity, including your name, date of birth, social security number, social insurance number, driver’s license number, passport number, government-issued identification details, and similar information to verify your identity and to help you file your tax return. -
Communications, feedback and survey data, and related data. We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include: call center recordings and call monitoring records, chat and text records, voicemails, photographs, and video images. -
Marketing data. You may provide us with your contact information and preferences for receiving marketing communications. -
Social and community content. We receive content you post on our social media pages and our community pages. -
Business and financial information. We may receive information about your business, your finances, expenses, invoices, financial statements, details of your financial transactions, payroll details, payment details, tax return details, details about your customers, vendors, or employees, income and wage information, and/or investment information. -
Interactions with experts. The Intuit Platform provides many opportunities for you to connect with live experts, including, for example, accountants or tax preparers. When you interact with these experts, we may receive information about the questions you ask, the details of your accounts, and the guidance provided to you. -
Interactions with chatbots. We may receive information from you through your use of chatbots, digital assistants, or other interactive bots across the Intuit Platform. -
Device and contact data. If you grant permission in your device settings, certain features may have access to your device and contacts.
Third-party sources
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Linked third-party services. If you choose to sync a non-Intuit account/service with your Intuit account, we will receive information from that account/service according to your settings with that account/service. This may include details of your bank account information, social media information, purchase history or your business’s sales records through a point of sale application. -
Supplemental information and identity verification providers. We work with certain third parties to help us verify your identity, the specifics of your business, and/or supplement the personal information you have provided and ensure the accuracy of your personal information. For example, we use third-party providers to validate your contact information (e.g., name, mailing address, email address, phone number) or to provide additional details about your business. These providers may include, for example, your financial institution, telecommunications provider, or email provider. -
Customer support providers. We receive personal information about you or your interaction with the Intuit Platform from certain third parties for troubleshooting purposes. For example, we may obtain information about your interaction(s) with customer support and information about technical issues you have raised, including call center recordings, call monitoring records, voicemails, photographs and chat records. -
Credit bureaus and related third parties. Many Intuit features rely on information we receive from credit bureaus and related third parties. For example, in some countries, we may offer free credit reports and credit scores. We request these reports and credit scores on your behalf from credit bureau partners, like TransUnion, Experian and Equifax. These partners may also provide personal information such as employment or income data, social security number, vehicle or driver information, or information about special offers available based on your credit profile so we can make more personalized recommendations for you. -
Other users. As described above, we may receive personal information about you from other Intuit Platform users, such as your accountant, bookkeeper, tax preparer, spouse, employer, or other business customers using the Intuit Platform (e.g., businesses from which you buy products or services, or with which you otherwise interact). We may also collect such personal information through features like member referral programs. -
Risk management, cybersecurity & anti-fraud providers. We may receive personal information from third parties that help us assess risks associated with our offerings, including to help combat fraud and illegal activity and to help protect your personal information. -
Data providers. We may receive information from information services and data licensors that provide demographic and preference information to us. -
Content providers. We may receive personal information from companies that make user-generated content from their service available to others, such as local business reviews or public social media posts. -
Joint offering partners. We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or live events. -
Government agencies. We receive information from government agencies, including from various tax agencies, such as your tax filing confirmation from the IRS. -
Public information. We collect individual and household demographic information and preference information from publicly available sources, such as open government databases, social media platforms, and others.
Automatic data collection
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We, our service providers, and our business partners may automatically log personal information about you, your computer or mobile device, and your interaction over time with the Services, such as: Device information. We may collect information about your device(s) such as IP addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features. -
Usage information. We may collect information about your use of the Intuit Platform, such as the pages you viewed, the services and features you used or interacted with, your browser type, and details about any links or communications with which you interacted. -
Location information. Certain features in the Intuit Platform may collect your precise location information, device motion information, or both, if you or your organization grant(s) us permission to do so through your device settings (for example, if you use QuickBooks’ time-tracking service, participate in Karma Drive, or use CK Money to locate nearby ATMs). -
Information stored locally. Some of our web-enabled desktop services and offerings synchronize with the information on your computer. In doing so, we may collect information such as device information, product usage, and error reports. We may also store personal information locally on your device. -
Communication interaction data. We or our third-party service providers may collect information from email providers, communication providers and social networks, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails. -
Online behavioral data . We may automatically collect certain personal information about your use and interactions with our websites, customers’ websites or e-commerce stores, social media websites, and marketing campaigns that we or our customers organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.
Cookies and similar technologies
Biometric Information
Service delivery and operations. We may use your personal information to:
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Provide you with the Intuit Platform, create your account and manage our relationship with you -
Run and manage our business, including resolving billing and financial disputes -
Evaluate your eligibility for marketing offers, products and services -
Provide features to you, such as your free credit reports and scores -
Provide a product or service that you have requested through the Intuit Platform -
Connect you with experts and other users -
Communicate with you, such as sending you electronic notifications concerning your financial privacy -
Understand your needs and interests, and personalize your experience with the Services and our communications. -
Provide you with support and resolve disputes -
Authenticate your identity -
Manage event registrations and attendance, including sending related communications to you -
Register visitors to our offices for security reasons and manage non-disclosure agreements that visitors may be required to sign
Research and development. We may use your personal information to:
Marketing and advertising. We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes to:
Compliance and protection. We may use your personal information to:
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Protect against misuse or abuse of our Services and ensure compliance with our Terms of Service, including in relation to content our customers send or display through the Platform -
Comply with legal and regulatory requirements -
Protect the rights, property, safety or security of the Intuit Platform, our customers, employees or others and prevent fraudulent or illegal activity -
Exercise our rights in the course of judicial, administrative, or arbitration proceedings -
Enforce, remedy, or apply our Terms of Service or other agreements
Artificial Intelligence (AI) and Automated processing
When you interact with our services.
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For certain product features . We may use third party API services, such as YouTube and Twilio, for certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy. You may manage your YouTube API data by visiting Google’s security settings page here . You may make choices about your Twilio API data by visiting Twilio’s privacy notice here . -
When you connect with an Intuit Platform partner. You may be provided with offers, products, and services from third-party companies who integrate with our Intuit Platform. If you choose to interact with a platform partner, apply for their services or offerings, or otherwise link or sync your account to a platform partner’s product or service, you consent and direct us to share your personal information to the platform partner providing the service or offering. For example, when we send your personal information to partners in order to generate offers for you to review, when we send your application information directly to our partners, or when we send you to the partner’s site for you to provide the information directly to them.
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When you connect to your social media account. Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing. -
For joint features, sales, promotions and events. With your consent we may share your personal information with third parties who are jointly providing features, sales initiatives, promotions or events with us. -
When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions, or other content that may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share. -
With your wireless carrier. When you use your wireless device in connection with the Intuit Platform, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Intuit or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. -
When you participate in the short code program . Personal information collected through the short code program (i.e., when you sign up for SMS texts), will not be shared, sold, or rented to affiliated or unaffiliated third parties for their own marketing purposes.
Other circumstances.
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For research. With appropriate controls, we may share information with third parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that does not identify any individual. -
With financial services providers. In connection with our financial products, we may share personal information with collection agencies, credit bureaus and loan services providers, and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.
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For mergers and acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your personal information with that company and its advisors before and after the transaction date. -
With our affiliates and subsidiaries and your right to limit information sharing. We may share your personal information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings, and for personalizing your experience on our Platform. Certain laws may provide you with the right to limit our information sharing activities in certain circumstances. Please review these rights in the “Region and state-specific terms” section below. -
For advertising and analytics. Intuit may use advertising networks and other providers to display advertising on our Intuit Platform or on other sites. Intuit may share personal information with advertising networks and other providers to tailor advertising and offers presented to you based on your interactions with the Intuit Platform’s products, services, and offerings. Our advertising partners may place cookies on unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements. See also the “Region and state-specific terms” section below for additional information.
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For legal reasons. We may share your personal information with third parties for legal reasons without your consent, and as permitted by law, including: -
When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process; -
To protect the rights, property, or safety of Intuit, TurboTax, the Intuit Platform, our customers or others; -
To protect or defend against attacks; -
To enforce, remedy, or apply our Terms of Service or other agreements; -
To prevent fraud, cybersecurity attacks or illegal activity; -
For debt collection; and -
With regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud and/or protect our customers, users and/or the Intuit Platform, or in required institutional risk control programs.
Your choices
Verification
Data retention
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comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us); -
to exercise, establish or defend legal claims; and/or -
to protect against fraudulent or abusive activity on our service.
International data transfers
Security of your personal information
Changes to our Privacy Statements
Children
Region and state-specific terms
US Tax Preparation Information
Gramm-Leach-Bliley Act
Your California privacy rights. As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
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Access. You may request that we provide the following information about how we have collected and used your Personal Information during the past 12 months: -
the categories of Personal Information we have collected about you, -
the sources from which that information was collected, -
the business or commercial purpose for collecting, selling, and/or sharing your Personal Information, -
the categories of personal information we shared or sold about you, -
the categories of third parties to whom we shared or sold personal information about you, -
the categories of personal information we disclosed for a business purpose, and -
the categories of third parties to whom we disclosed personal information about you for a business purpose. -
Request a copy of your Personal Information. You may request a copy of the Personal Information in your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp, visit the Mailchimp Privacy Rights Request Page . -
Correction. You can edit and correct your personal information at any time by changing it directly in our products and services. -
Deletion . You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Opt-out of Sales and/or Sharing. Like many companies, Intuit and Mailchimp use services that help deliver interest-based ads to you as described above. The California Consumer Privacy Act (“CCPA”) may classify our use of some of these services as “sharing” your Personal Information with the advertising partners that provide the services. You can opt-out of the “sharing” of your personal information by visiting the “Your California Privacy Rights” link in the footer of the Intuit website. -
In addition, if you have enabled a recognized opt-out mechanism on your browser, device, or platform, you will automatically be opted out of any “sharings” when you interact with our Services beginning on January 1, 2023. Please go here to learn more about enabling one such preference signal, the Global Privacy Control: https://globalprivacycontrol.org/#download . Intuit and Mailchimp do not sell personal information under the CCPA. Credit Karma does not sell or share personal information subject to the CCPA, and therefore does not offer a “Your California Privacy Rights” link on its website. We do not knowingly sell or share the personal information of individuals under 16 years of age. -
Limit processing of sensitive personal information. We only use sensitive personal information as necessary for our (1) Service delivery and operations, (2) compliance and protection, (3) research and development, or (4) Service improvement and analytics purposes in accordance with CCPA. If we use sensitive personal information outside the permitted purposes of CCPA, we will provide you with the right to limit processing of sensitive personal information. -
Non-discrimination . You have the right to be free from discrimination or retaliation related to your exercise of any of your California privacy rights.
Colorado Residents
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Access . You may request a copy of the Personal Information in your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Correction . You can edit and correct your personal information at any time by changing it directly in our products and services. -
Deletion . You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Opt-out of tracking for targeted advertising purposes . You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the Intuit website. For Mailchimp, you can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Cookie Preferences” link in the footer of the Mailchimp website . Intuit, Mailchimp and Credit Karma do not otherwise “sell” your Personal Data to third parties for monetary consideration. -
Opt-out of profiling . You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects. -
Sensitive Personal Data . We will not process your sensitive personal data without your consent. -
Non-discrimination . You have the right to be free from discrimination related to your exercise of any of your Colorado privacy rights.
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Access. You may request a copy of the Personal Information in your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Correction. You can edit and correct your personal information at any time by changing it directly in our products and services. -
Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the Intuit website. For Mailchimp, you can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Cookie Preferences” link in the footer of the Mailchimp website . Intuit does not otherwise “sell” your Personal Data to third parties for monetary consideration. -
Opt-out of profiling. You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects. -
Sensitive Personal Data. We will not process your sensitive personal data without your consent. -
Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your Connecticut privacy rights.
Virginia Residents
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Access. You may request a copy of the Personal Information in your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Correction. You can edit and correct your personal information at any time by changing it directly in our products and services. -
Deletion . You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your Intuit account or visit our Intuit Privacy Center or call us toll-free at 1 (877) 261-6470. If your inquiry is specific to Credit Karma, visit the Credit Karma Help Center or email us at CCPArequests@creditkarma.com . If your inquiry is specific to Mailchimp,visit the Mailchimp Privacy Rights Request Page . -
Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the Intuit website. For Mailchimp, you can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Cookie Preferences” link in the footer of the Mailchimp website . Intuit does not otherwise “sell” your Personal Data to third parties for monetary consideration. -
Opt-out of profiling. You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects. -
Sensitive Personal Data. We will not process your sensitive personal data without your consent. -
Non-discrimination . You have the right to be free from discrimination related to your exercise of any of your Virginia privacy rights.
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We have your consent to do so; -
We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the Intuit Platform and operate our business; -
The processing is in our legitimate business interests, such as operating our businesses, improving and developing the Intuit Platform, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; and/or -
To comply with legal requirements, including applicable laws and regulations.
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We have your consent to do so; -
We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the Intuit Platform and operate our business; -
The processing is in our legitimate business interests, such as operating our businesses, improving and developing the Intuit Platform, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; and/or -
To comply with legal requirements, including applicable laws and regulations.
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You may request a copy of your personal information in the Privacy tab of your account or by visiting our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre ( EU & Switzerland) ). If your inquiry is specific to Credit Karma UK, you may request a copy of your personal information by visiting Credit Karma’s Help Centre . If your inquiry is specific to Mailchimp, you may request a copy of your personal information by visiting Mailchimp’s Privacy Rights Request page . -
You can edit and correct your personal information at any time by changing it directly in our products and services. -
You may request for us to delete your personal information in the Privacy tab of your account or through our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre (EU & Switzerland). If your inquiry is specific to Credit Karma UK, you may request for us to delete your personal information by visiting Credit Karma’s Help Centre . If your inquiry is specific to Mailchimp, you may request for us to delete your personal information by visiting Mailchimp’s Privacy Rights Request page . Please note that even if you request for your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on our Service. Data retained for these purposes will be handled as described in the section “Data Retention”.
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In the UK: Intuit Ltd. (contact details can be found in the section below) -
In the EEA: Intuit Inc. and Intuit UK Limited have each appointed Intuit France SAS as its Legal Representative in the European Union in accordance with Regulation (EU) 2016/679 (contact details can be found in the section below).