Huawei Technologies Co., Ltd. and its global affiliates (hereinafter referred to as "Huawei", "We" and "Our") understand the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "the Policy") before submitting your personal information to Huawei. This policy applies to Huawei websites, products and services that display this privacy policy or link to it. In particular, this website is operated by Huawei Technologies Co., Ltd. (registered in Huawei Headquarters Building, Bantian, Longgang District, Shenzhen), which is the personal information processor of the personal information collected by the website.
This policy describes how Huawei processes your personal information, but it may not cover all possible data processing scenarios. Information about collecting specific data of products or services may be described by Huawei in a special privacy notice or supplementary statement issued by specific products or services, or published in a notice provided when collecting data.
The purpose of this policy is to help you understand the following:
- How Huawei collects and uses your personal information
- How does Huawei use cookies and similar technologies
- How does Huawei disclose your personal information
- Your rights in personal information processing activities
- How Huawei protects your personal information
- How Huawei handles children's personal information
- Third party providers and their services
- How your personal information is transferred globally
- How to update this policy
- How to contact Huawei
1. How Huawei collects and uses your personal information
1.1 How does Huawei collect your personal information
Personal information refers to all kinds of information related to identified or identifiable natural persons recorded electronically or in other ways, excluding information after anonymization. When you use Huawei products and services or interact with us, we may collect your personal information. The type of data collected will vary depending on the products and services you use and your interactions with us. You are not required to provide personal information to Huawei, but in some cases, if you choose not to provide it, Huawei may not be able to provide you with relevant products or services, nor respond to or solve the problems you encounter. Huawei will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
1.1.1 Information you provide to Huawei
(1) Account registration information. When registering an account, we will ask you to provide corresponding personal information, including your name, account number, password, email address, contact number, etc.
(2) Personal contact information. When you contact us, provide us with opinions, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, email, telephone, etc.
1.1.2 Information obtained during your interaction with us or use of our products and services
(1) Device and network information. We will collect the relevant information of your device when using Huawei products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies from product to product.
(2) Record information interactively. Such information will be directly submitted to us by you when you use our website, products or services and interact with us. For example, the information request you provide us, including the query information you enter or the questions or information you provide for customer service support. Communication records of your online or via telephone, email, online and offline activities, etc.
(3) Log information. When you use Huawei products and services or view the content provided by Huawei, Huawei will automatically collect and store necessary log information, such as the time of each visit to the service, the path of the visited page, the IP address of the client, and event information (such as errors, crashes, restarts, and upgrades).
1.1.3 Third party source information and public information
If permitted by law, we will also obtain relevant data from public and commercial third parties or public sources. For example, we support our services by purchasing statistical data from other companies.
Huawei may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine personal identity. For example, Huawei will collect aggregated statistical data, such as website visits. Huawei collects this data to understand how users use their websites, products and services. With this, Huawei can improve its services to better meet customer needs. Huawei may, at its discretion, collect, use, process, transfer or disclose non identifying data for other purposes. We will try our best to isolate your personal information and non identifying data and use them separately. If personal information is mixed with non identifying data, it will still be treated as personal information.
1.2 How Huawei uses your personal information
We may use your personal information for the following purposes:
(1) Create an account. Customers interested in Huawei products and services can create Huawei accounts. This account can provide you with identity authentication when using Huawei products and services, and permission management to protect the security of products and services; Contact you and send you important notices. In order to create an account, we will collect the personal information you provide us, including the name, account number, password, email address, contact number, country or region you entered.
(2) Respond to your interaction requirements. When you visit our website, participate in online or offline activities, request changes or provide the information you request (such as marketing materials, white papers, subscription magazines of products or services), and contact us with any questions or product information (such as providing technical support, providing us with opinions, suggestions, inquiries, etc.), We will collect your following information:
|
data item |
purpose |
| Contact Information |
Your name, email, telephone, address, company name, position, etc |
It is used to communicate with you, such as sending you the electronic magazines you subscribe to, replying to your inquiries, comments or suggestions about us, or sending you event gifts, etc |
| Interactive record |
Your information requests, calls, emails, online and offline activity records, etc |
Respond to your request, such as sending you the e-magazine you subscribe to, obtaining your opinions, suggestions or inquiries about us, sending you event gifts, etc |
(3) Recommend relevant content, products or services for you. With your consent, send you information about products and services you may be interested in; Invite you to participate in Huawei activities (including promotional activities), market research or satisfaction survey; Or provide you with personalized content and services when you visit websites, APP and other online platforms. We will collect your following information:
|
data item |
purpose |
| Contact Information |
Your name, email, telephone, company name, position, industry, etc |
It is used to communicate with you, send you relevant marketing information based on your consent, invite you to participate in Huawei activities, and promote products or services you may be interested in |
| Interactive record |
You load web pages, play videos, download PDF files, share to social media and other interactive behavior record information |
Understand your concerns about our website or products, so as to provide you with more accurate and appropriate information or services |
| Equipment and network information |
Device type, device name or model, device ID, operating system type and version, browser type and version, screen resolution, language setting, IP address, network service provider, etc |
It is used to summarize and analyze the access effect and statistical data of websites, APP and other online platforms, so as to continuously optimize your use experience |
If you do not want to receive such information, you can unsubscribe at any time according to the SMS prompt or other methods provided by us.
(4) Other information:
- Troubleshoot errors when you choose to send us error details.
- Protect the security of our products, services and customers or users, and implement and improve our loss prevention and anti fraud plans.
- Comply with and implement applicable legal requirements, relevant industry standards or our policies.
For the above purposes, we may collect the following information from you:
|
data item |
purpose |
| log information |
Service request time, request protocol type, client IP address, status of successful request, requested resource path, client device information (such as device type, operating system type and version), etc |
Fulfill legal obligations, ensure reliable, safe and stable operation of products or services, and optimize products and services, etc |
2. How Huawei uses cookies and similar technologies
2.1 Cookie
To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookies are plain text files stored on computers or mobile devices by network servers. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store user preferences or goods in shopping baskets and other data.
The purpose of enabling cookies by Huawei is the same as that of most websites or Internet service providers, that is, to improve the user experience. With cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). Cookies enable websites to save settings such as the language, font size, and other browsing preferences of computers or mobile devices. This means that users do not need to reconfigure their preferences each time they visit. If a website does not use cookies, the website will treat it as a new visitor every time a user opens a page. For example, if you log on to a website and go to another page, the website will not recognize you and you will be logged off again. Huawei will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer. Most web browsers have the function of blocking cookies. However, if you do this, you need to personally change the user settings each time you visit our website. For more information on how to change browser settings, please visit the following link:
Internet Explorer Google Chrome Mozilla Firefox Safari Opera
2.2 Website beacon and pixel tag
In addition to cookies, we will also use website beacons, pixel tags and other similar technologies on the website. For example, an email sent to you by Huawei may contain a click URL linked to the content of Huawei's website. If you click this link, Huawei will track this click to help us understand your product and service preferences and improve customer service. Website beacon is usually a transparent image embedded in website or email. With the help of the pixel tag in the email, we can know whether the email is opened or not. If you don't want your activities tracked in this way, you can unsubscribe from Huawei's mailing list at any time.
By using our website, you agree to use cookies, website beacons and pixel tags as described above.
3. How does Huawei disclose your personal information
Generally, Huawei will not disclose your personal information, except for the following scenarios:
(1) If some services are provided by Huawei's authorized partner, Huawei will share your personal information with the partner as described in this policy. For example, if a partner is entrusted to handle hotlines, send emails, and provide technical support on behalf of Huawei, we will ask the partner to only use your personal information to provide services to you on behalf of Huawei;
(2) We may disclose personal information among Huawei's affiliated companies. We will only disclose your information in Huawei's affiliated companies for specific, clear and legal purposes, and only disclose information necessary for providing services. For example, in order to avoid duplicate registration when registering Huawei accounts, we need to verify the uniqueness of the accounts to be registered;
(3) Huawei may also disclose your personal information to relevant law enforcement agencies or other government agencies when required by applicable laws or responding to legal procedures. In some jurisdictions, if Huawei is involved in reorganization, merger or bankruptcy and liquidation proceedings, your personal information may also be disclosed to the counterparty.
(4) Huawei will also disclose your data when there is a reasonable need, for example, for the purpose of performing the contract and we think it is necessary and appropriate to disclose in order to prevent physical damage or property loss or investigate possible or actual illegal acts.
4. Your rights in personal information processing activities
You should ensure that all personal information submitted is accurate. Huawei will try its best to maintain the accuracy and integrity of personal information and update these data in a timely manner.
When required by applicable laws, you may (1) have the right to view and copy specific personal information about you held by us; (2) Ask us to update or correct your inaccurate personal information; (3) Deny or restrict our use of your personal information; (4) Ask us to delete your personal information; (5) We are required to explain the personal information processing rules. If you want to exercise relevant rights, please Click here Give us feedback online. For security, you may need to provide a written request. We will verify your personal identity according to local legal requirements. If we have reasonable grounds to believe that these requests are deceptive, impossible to implement or damage the privacy of others, we will refuse to process the request.
When required by applicable laws, when Huawei processes your personal information based on your consent, you also have the right to revoke your consent at any time. However, the revocation of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before revocation, nor will it affect our processing of your personal information based on other appropriate legitimacy.
5. How does Huawei protect and retain your personal information
Huawei attaches importance to the security of personal information. We take appropriate physical, management and technical guarantee measures to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data; We will use protection mechanisms to prevent data from being attacked maliciously; We will deploy an access control mechanism to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will try our best to protect your personal information, but please note that no security measures can be impeccable.
We will retain your personal information for the period required to achieve the purpose described in this policy, unless the retention period is required to be extended or permitted by law. Because the storage period of data may vary based on different scenarios and products and services, the criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, and ensuring the system Security of products and services, response to possible user queries or complaints, problem positioning, etc; Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws, contracts, etc. As long as your account is necessary to provide services for you, we will keep your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on this account, and delete your corresponding personal information or anonymize it without special legal requirements.
6. How Huawei handles children's personal information
Our products, websites and services are mainly for adults. Without the consent of parents or guardians, children (minors under the age of 14) are not allowed to create their own user accounts. In the case of collecting children's personal information with the consent of parents, we will only use or disclose this data when it is permitted by law, explicitly agreed by parents or guardians, or necessary to protect children. If Huawei finds that it has collected children's personal information without the prior consent of verifiable parents, it will try to delete relevant data as soon as possible.
7. Third party providers and their services
To ensure a smooth browsing experience, you may receive content or network links from a third party (hereinafter referred to as "the third party") outside Huawei and its partners. Huawei has no control over such third parties. You can choose whether to access links, content, products and services provided by third parties.
Huawei cannot control the privacy and data protection policies of third parties, and such third parties are not subject to this policy. Please refer to the privacy protection policies of these third parties before submitting personal information to them.
8. How your personal information is transferred globally
Huawei is a multinational company, which means that your personal information collected by Huawei may be processed in the countries/regions where you use products or services, or in other countries/regions where Huawei or its affiliates, subsidiaries or service providers, or business partners have institutions, or may be accessed from these countries/regions. These countries may have different data protection laws. In such cases, Huawei will take measures to ensure that the data we collect are processed in accordance with the requirements of this policy and applicable laws. Including when personal information of data subjects located in the EU is transferred to countries or regions with the same level of data protection that are not recognized by the EU, Huawei will use various legal mechanisms, such as signing standard contract terms approved by the European Commission or requesting your consent to cross-border transfer of personal information, or implementing security measures such as data anonymity before cross-border data transfer. You can use the Click here Obtain a copy of the EU standard contract terms. Personal information collected and processed in our operations in the People's Republic of China will be stored in the People's Republic of China.
9. How to update this policy
Huawei reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of our privacy policy here. If we have made major changes to our privacy policy, we may also send notice of changes to you through different channels, such as publishing a notice on our website or issuing a separate notice to you.
10. How to contact Huawei
If you have any privacy complaints or problems, please contact Huawei's data protection officer Click here 。 Generally, we will reply within 15 working days. If you are not satisfied with our reply, especially our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the regulatory authorities such as Netcom, Telecom, public security and industry and commerce.
Last updated: May 2024
