The mother and baby industry said it was selling products, but it was actually selling a new way of baby rearing. Baby rearing products were just props for baby rearing scenes. British Baby is good at operating stores, serving customers, selecting products, developing online and offline at the same time, and meeting consumer needs anytime and anywhere. This requires faster software support, because these software, especially front-end software, is directly related to customer experience. British Baby chose Guanyi Cloud based on the comprehensive consideration of the system launch cycle, whether the system functions are perfect, whether it can be seamlessly connected with Kingdee Cloud, and whether it can provide good after-sales service.

British Baby's main functional requirements for the product are order placement, return and replacement, and data synchronization. Guanyi Cloud C-ERP system can transfer the whole network orders to the system for analysis and review, and screen out abnormal orders for manual processing. The return order will be automatically synchronized to the system in real time so that the customer service personnel can handle it in a timely manner. It helped British Baby to process the omni channel orders within one or two days during the Double Eleven Day holiday. It didn't need to spend too much labor on order review and processing, which saved a lot of labor costs and ensured the accuracy of document processing. The customer service personnel saved the time of processing orders, could better receive customers, improve efficiency, and at the same time, let buyers get a better consumption experience.

As a sub brand of Kingdee Group that focuses on providing e-commerce cloud services, Guan Yiyun has been deeply integrated with Kingdee Cloud Star products, realizing the management of online and offline omni channel business. Get through the whole link process from order processing to financial vouchers on the e-commerce platform, say goodbye to manual reconciliation, and achieve integrated business and financial management.