B2B organizations risk delivering inconsistent, negative customer experiences if they have disparate processes, technologies, and customer hand-off points. Generate customer value that accelerates growth by purposefully integrating and aligning operations across the revenue ecosystem.
Forrester Decisions for Revenue Operations helps business leaders align around the customer as they integrate and turbocharge the growth engine. With a combination of bold vision, curated tools and frameworks, and hands-on guidance, you’ll drive operational alignment that results in higher customer value, revenue, and profitability.
Operationalize The Customer-Obsessed Growth Engine
Bridge Strategy And Execution
Connect the dots between strategy and execution by orchestrating actionable steps to meet revenue plan targets.
Improve Productivity And Performance
Streamline processes and optimize technology across marketing, sales, and customer success to increase productivity and support the achievement of annual revenue goals.
Enable Consistent Growth
Break down data silos across the business to ensure consistency in all customer acquisition, growth, and retention interactions.
As a revenue operations leader, you’re expected to drive tight alignment and productivity across the entire organization. Forrester Decisions for Revenue Operations is tailored to help you focus on your most pressing priorities:
Bridge strategy and execution with integrated planning and budgeting.
Align revenue ecosystem processes and manage change.
Drive actionable insights and performance measurement.
Establish an operational data strategy advantage.
Deliver value through revenue technology.
Motivate performance through sales compensation.
Design high-performing revenue operations teams.
What’s Included In This Service
Forrester Decisions services are uniquely built to give you strategic insights for your role as a business leader in your organization and help you deliver on your functional role as the revenue production leader. Here’s what’s inside:
Stay ahead of changing customer and market dynamics, plan for the future, and set your strategy with leading research.
Customer obsession research
Customer insights
Trends and predictions
Market forecasts
Technology and service provider landscapes
Empower your team to conquer your priorities with proven strategic models and plug-and-play templates.
Metrics and peer benchmarks
Assessments
Strategic models
Strategy templates
Forrester Wave™ evaluations for your function
Certification courses
Accelerate progress and de-risk decisions with best practices tailored to you and your team.
Guidance sessions
Peer discussions
Event attendance
Dedicated relationship management
We experienced extremely improved go-to-market activity, with greater bookings and opportunity generation and conversion.
— Former VP, GTM Operations at VMware Carbon Black
Service Model Spotlight
The Forrester Customer-Obsessed Revenue Operations Strategy Model
The Forrester Customer-Obsessed Revenue Operations Strategy Model details five elements revenue operations must integrate across the growth engine to enable an optimal customer experience. Only through this creation of customer value will an organization be able to achieve its commercial potential.
Support For Executives, Leaders, And Team Members
Forrester Decisions for Revenue Operations offers multiple levels of service to ensure the right expertise and degree of support for you and your team. All service levels offer access to research, tools, data, and certification courses.
Leader
Procure deep expertise across your functional discipline through expert-led guidance sessions that help you apply unique research, tools, and data to your specific needs.
Team
Develop a common language and toolset to strengthen your team’s expertise and skill sets with access to relevant certification courses and insights.
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