Deliver Experiences that Fuel Growth
Mature The CX Function
Maximize The ROI Of CX Improvements
Tie CX To Business Results
Watch this video to see how Forrester Decisions helps customer experience leaders deliver experiences that fuel growth.
Key Priorities
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Establish, fund, and scale the CX function. -
Gather and analyze data for customer insights. -
Embed customer insights into the business.
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Design experiences that drive loyalty. -
Enable CX with technology. -
Measure CX performance and prove ROI.
What’s Included In This Service
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Customer obsession research -
Customer insights -
Trends and predictions -
Market forecasts -
Technology and service provider landscapes
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KPIs and peer benchmarks -
Assessments -
Strategic models -
Strategy templates -
Forrester Wave™ evaluations for your function -
Certification courses
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Guidance sessions -
Peer discussions -
Event attendance -
Dedicated relationship management
Best Buy Evolves Its Leadership, Strategy, And Operations For Customer Obsession
Building A Scalable CX Team Structure With Dell
NRG Shifted Its Culture For Customer Relationship Management
Achieving Cross-Functional Alignment For Customer Experience
Service Model Spotlight
Support For Executives, Leaders, And Team Members
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Leader
Team
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