Forrester: Global IT Service Industry Spend Will Reach $2 Trillion By 2028
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Growth will be substantial, with the IT service industry averaging 4.6% annual growth. Growth will be fastest in the Asia-Pacific region, reaching almost 6%. -
In the near-term, growth will largely be driven by financial services, managed services and cybersecurity. Ten of the largest IT service companies saw 44% of their revenues come from financial services, manufacturing, and energy. -
GenAI is reshaping how services are delivered. In the US, 57% of the jobs lost to automation in professional services will come from genAI. If genAI increases IT service productivity to lower project delivery costs, more resources would be available to reduce project backlogs.