after-sale service

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after-sale service

Application for free trial and consultation hotline: 400-8352-114

Responsibilities and obligations of Pan Pu
Our online technical customer service, with more than 70 people, can answer operational questions online at any time, regardless of geographical restrictions, and is very efficient.
1. From the date of software installation and delivery, Party B shall provide Party A with one year of free after-sales operation and maintenance and technical support services for the system. From the second year, 350 yuan/month can be used, or it can choose not to use the universal after-sales service;
2. Provide Party A with relevant technical data and technical parameters required by the system administrator for daily maintenance of software, and be responsible for technical consultation and solving technical problems;
3. Be responsible for completing online software technical support for Party A's operators, updating operation videos to customers, and answering operation questions;
4. Without the consent of Party A, Party B shall not disclose to any third party any customer information provided by Party A to the service center due to work needs.

After sales service content
Server configuration, security configuration, backup configuration, software deployment, software upgrade, form configuration, process configuration, report configuration

After sales service mode
QQ Answers, Online Consultation on Official Website, Document Tutorials, Video Tutorials

After sales service time
Monday to Friday, 9:00~12:00 am, 14:00~18:00 pm

After sales service response time standard

fault describe Response level Treatment efficiency

Major fault The software fails to run The initial response time is within 1 hour, and the handling opinions are given within 2 hours Troubleshoot and restore the software to normal use within 24 hours

Serious fault The software is in a critical critical state The initial response time is within 2 hours, and the handling opinions are given within 4 hours Troubleshoot and restore the software to normal use within 48 hours

General fault Common faults do not affect the use of software The initial response time is within 8 hours, and the handling opinions are given within 24 hours Troubleshoot and restore the software to normal use within 72 hours

Feedback User experience and feedback on software application operation The initial response shall be submitted to the demand analysis group within 48 hours, followed up the handling opinions of the demand analysis group and fed back to the user Reply to feedback and suggestions within 2 weeks

Released: 2020-03-20 21:42 Source: Fanpu Software[ Print this page ] [ close ]

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ten How much is OA
eleven OA website
twelve OA office software

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How to buy

Company case

contact information

Chengdu Company: No. 9, Floor 1, No. 160 Jianshe South Road, Chenghua District, Chengdu

Chongqing Company: Floor 18, Huachuang Business Building, Hongqihegou, Jiangbei District, Chongqing

Consulting: 400-8352-114

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Telephone consultation:
four billion eight million three hundred and fifty-two thousand one hundred and fourteen

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fault	describe	Response level	Treatment efficiency
Major fault	The software fails to run	The initial response time is within 1 hour, and the handling opinions are given within 2 hours	Troubleshoot and restore the software to normal use within 24 hours
Serious fault	The software is in a critical critical state	The initial response time is within 2 hours, and the handling opinions are given within 4 hours	Troubleshoot and restore the software to normal use within 48 hours
General fault	Common faults do not affect the use of software	The initial response time is within 8 hours, and the handling opinions are given within 24 hours	Troubleshoot and restore the software to normal use within 72 hours
Feedback	User experience and feedback on software application operation	The initial response shall be submitted to the demand analysis group within 48 hours, followed up the handling opinions of the demand analysis group and fed back to the user	Reply to feedback and suggestions within 2 weeks