purchase
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Recommended articles for you Shopping as a visitor Even if you don't have an eBay account, you can buy most of the items on eBay, but you won't be able to enjoy the membership benefits. Estimated reading time of the article: 2 minutes Get help buying items as a visitor If you want to return the item or there is a problem with the order, please inform the seller first. If you can't solve the problem with the seller, you can ask eBay for help. Estimated reading time of the article: 3 minutes Get help when the item is not delivered If the expected delivery date of the order article has passed, but your article has not yet been delivered, please inform the seller by reporting that you have not received the article. Estimated reading time of the article: 4 minutes
Purchase items
Shopping as a visitor Even if you don't have an eBay account, you can buy most of the items on eBay, but you won't be able to enjoy the membership benefits. Estimated reading time of the article: 2 minutes How buyers cancel orders If you want to cancel the order, you need to contact the seller and ask if you can cancel the order for you. The seller can accept or reject your cancellation request. Estimated reading time of the article: 2 minutes Shopping Cart You can add the priced items you want to purchase to the shopping cart for saving, and then continue shopping. When you are ready to pay, you can pay for multiple items at one time. Estimated reading time of the article: 3 minutes Propose bargaining Bargaining means that you propose to the seller the price you are willing to pay for the item. The seller can accept or reject your negotiation price, or offer another price to counter-offer. Estimated reading time of the article: 3 minutes counter-offer If you propose a price negotiation for the publication of the article, the seller may propose another price for counter-offer. Estimated reading time of the article: 1 minute -
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Bid Usage
Withdrawal of Bid In some cases, if you bid on an item incorrectly, you can withdraw your bid. Estimated reading time of the article: 2 minutes Automatic bid Automatic bidding is the simplest way to bid on eBay auction items. You only need to enter the highest price you are willing to pay for the item, and leave the rest to us to complete. Estimated reading time of the article: 2 minutes Auction winning skills EBay auctions usually have multiple competing bidders. With a good bidding strategy, you can maximize your chances of winning the bid. Estimated reading time of the article: 3 minutes Bid for bid Wait for the last few seconds of the auction to submit the highest bid, which is called "bid for bid". The purpose of this strategy is to prevent other bidders from having the opportunity to make higher bids before the end of the auction. Estimated reading time of the article: 2 minutes Respond to bargaining opportunities If you fail to win the bid in the auction, the seller may send you the opportunity to negotiate again, providing you with the opportunity to purchase the desired item again. Estimated reading time of the article: 2 minutes Base price operation mode The floor price refers to the minimum amount of goods that the seller is willing to sell. If the reserve price is not reached, the item will not be sold. Estimated reading time of the article: 1 minute
Solve purchase problems
Get help when the item is not delivered If the expected delivery date of the order article has passed, but your article has not yet been delivered, please inform the seller by reporting that you have not received the article. Estimated reading time of the article: 4 minutes Return items for a refund If you change your mind after purchasing the item or the item has problems, you can request a return. Estimated reading time of the article: 4 minutes Buyer requests eBay to intervene and assist If you have requested a return or reported a problem with your purchase, and the seller has not responded, or you cannot solve the problem with them, you can ask eBay for help. Estimated reading time of the article: 1 minute View the status of your request If you have requested a return or reported that you have not received an order item, you can check its status at any time. Estimated reading time of the article: 2 minutes As a buyer, lodge a complaint on the result of the case After we intervene and help solve the problem, if you have any objection to the solution provided by us, you can provide new information to appeal within 30 calendar days after the closure of the case. Estimated reading time of the article: 2 minutes -
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payment
Pay for items When you see an item for sale on eBay, the listing will include the payment methods you can use. If you have any problems paying for your items, we can help you troubleshoot them. Estimated reading time of the article: 2 minutes Contact PayPal If you have problems paying with PayPal or need help with your PayPal account, please contact PayPal customer support directly. Estimated reading time of the article: 1 minute Pay with PayPal If you have a PayPal account, you can use it to pay for items you buy on eBay. You can also associate PayPal and eBay accounts, eliminating the need to enter details at each checkout. Estimated reading time of the article: 2 minutes Use credit or debit cards to pay for items EBay provides credit card and debit card payment for most articles. You can see the payment method accepted by the seller at checkout. Estimated reading time of the article: 3 minutes Closing At checkout, you can pay for the item, select your shipping address, and view the order details before payment. Estimated reading time of the article: 2 minutes -
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Shipping and item tracking
Tracking items After the seller uploads the tracking information, you can track the package delivery information online until the package arrives at your receiving address. Estimated reading time of the article: 1 minute Delivery date options for buyers The estimated delivery date tells you when the eBay items are expected to be delivered. Estimated reading time of the article: 2 minutes Buyer's freight You can view the freight in the freight section of each eBay item. We always display the freight and the price of the goods separately, so that you can see how much freight you have to pay before you check out. Estimated reading time of the article: 1 minute Save money by consolidating shipping Most sellers on eBay are willing to ship multiple items purchased by buyers in one package. You may also get a shipping discount because sellers can save money by shipping items together. Estimated reading time of the article: 2 minutes Change shipping details after purchase If you have completed the purchase, but need to change the address or shipping details, please contact and inform the seller as soon as possible. Estimated reading time of the article: 3 minutes -
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Find items and manage purchases
Purchase record You can find all the orders in the past 7 years in the purchase record. In addition, you can also return goods, pay for purchased items or view order details here. Estimated reading time of the article: 1 minute Advanced Search If you have used all our filters in the search, but still cannot find the content you are looking for, please try advanced search. Estimated reading time of the article: 1 minute EBay Order Number Every time you buy an item on eBay, you will receive an order number. Estimated reading time of the article: 3 minutes Find articles to publish You can find the listings of your recently browsed items in the recently browsed items. However, if the listing you are looking for does not exist, it may be because someone has already purchased the item, or we need to remove the listing. Estimated reading time of the article: 3 minutes Saved Search Save valuable shopping time by creating saved searches for your eBay products on a regular basis. Estimated reading time of the article: 1 minute -
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About credit evaluation
View and change feedback left to sellers You can find the feedback you left for all sellers in the feedback file. Once you leave a feedback, you cannot edit or delete it unless you ask the seller to send you a feedback modification request. Alternatively, you can add additional comments or information to the original feedback by leaving additional comments. Estimated reading time of the article: 3 minutes Dealing with credit evaluation disputes with sellers If you leave a feedback, others will know your experience of trading with the seller. If the seller thinks the credit rating is unfair, they may raise a dispute. Estimated reading time of the article: 2 minutes Seller rating You can find the best and reliable sellers on eBay by viewing seller ratings, credit ratings, and the number of items sold. Estimated reading time of the article: 2 minutes
Working with sellers
Contact Seller How you contact a seller on eBay depends on whether you have purchased an item from that seller. Estimated reading time of the article: 1 minute Report seller problems We have formulated policies to ensure the security of the eBay trading environment. If there is a problem between you and the seller because the seller does not comply with our policy, please tell us and we will investigate. Estimated reading time of the article: 2 minutes Avoid seller fraud Protecting members' security is our top priority, so we will never tolerate fraud on eBay. If you find anything suspicious, please let us know. Estimated reading time of the article: 2 minutes Seller rating You can find the best and reliable sellers on eBay by viewing seller ratings, credit ratings, and the number of items sold. Estimated reading time of the article: 2 minutes