Customer satisfaction
If you have any questions or concerns before or after purchasing, please do not hesitate to contact us. We promise to give you 100% satisfaction.
payment
DHgate.com offers various payment methods such as credit card, real-time bank transfer, offline payment (bank transfer). You can choose the most convenient method. In order to protect your interests, your payment will be temporarily withheld by DHgate and will not be released to us until you have received and are satisfied with your order.
shipping
1. Transportation cost: Select the quantity first, and then click on the country through logistics on the page. 2. Go to the next page where you can see the detailed shipping costs for each logistics method you choose.
3. Project processing time: The processing time of a specific order varies depending on the product type and stock status. Normally, the processing time is 3 to 15 working days.
Return policy
If you wish to exchange an item received, you must contact us within 3 days of receiving your order. And you"ll need to pay extra for shipping and return items as they are.
feedback
As your feedback is very important to the development of our business, if you are satisfied with our products and services,
Transportation:
1. Global shipping. (Free delivery :ePacket). In most cases, we ship within 3-5 days of payment confirmation, except holidays. If it is more than 5 days, we will contact you in advance.
2. We ship via China Post, DHL, fedex, according to your choice when placing your order.
3. If you have not received the product after 30 days, please feel free to contact us. We will make every effort to solve this problem. Our goal is to satisfy our customers!
4. Due to stock conditions and time differences, we will choose to ship your items from our first available warehouse for quick delivery.
5. The service transportation time is provided by the carrier, excluding weekends and holidays. Shipping times may vary, especially during holidays
About the Service:
1. If you receive a damaged or faulty product, you do not need to return it. You can ask for a refund and we"ll give you a full refund. Or contact us to resend the product.
2. If the parcel is lost in transit, we will refund it in full.
3. After the order is sent, we will fill in the tracking number in the order. You can check out its tracking information at www.17track.net (copy it to your browser and open it).
4. If you buy our products in bulk, we will provide wholesale prices. Or free delivery, which takes only 3-10 days to arrive.
5. We support drop shipping. You fill in the order with the customer"s address, name and phone number. We will send the order directly to your customer. We do not leave any information about our shop, invoices and promotions in the order. If you order enough each month, we can offer you a discount.
6. We often give coupons and discounts to our regular customers and fans. So you can click on + follow our store homepage and enjoy our future offers.
7. When you are satisfied with our products and services after receiving your order, please give us a 5-star feedback.
