Important tips
Please remember to pick up the coupon from our store before placing an order, choose the correct color + size, and make sure your address, zip code, and phone number are correct. After payment, we recommend that you check the order details again to make sure everything is correct. If you have any questions, please contact us to make changes in time
If the logistics method you choose is DHL and your address belongs to a remote area, we will tell you in your order to let you choose a solution. If you don`t reply in time,
We will use ePacket to ship your package before the delivery deadline. we will refund you difference
We have a variety of logistics methods to choose from, send orders quickly! Special promotion! Factory direct sales! Accept direct + mixed orders. Support direct shipping! Support global wholesale. Hope to maintain long-term cooperation with you!
Consult before shopping
Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction
How to choose different colors + sizes
Choose the color + size of the model you need, and add it to the shopping cart, for example: choose blue, size male 7. After adding to the shopping cart, repeat this step until you have all the models you need added to the shopping cart, and then you pay
About order payment
There are many payment methods available on DHgate.com such as credit cards, real-time bank transfers, offline payments (bank transfers). You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by DHgate, and will not be released to us until you receive your order and are satisfied with it..
Whether to bring shoe box
We do not send shoe boxes by default. If you need a shoe box, please leave a message to us after placing the order. The role of the shoe box is to protect the shoes. The shoe box will be squeezed during transportation. We cannot guarantee that the shoe box will be in good condition at the time of delivery Lossless
About the shipping method
1.Shipping Cost:
Select the quantity first, then click the country via logistic methods in the page.
2.Go the the next page, you can see the detail shipping cost by each logistic methods under your selection.
Return Policy
If you want to exchange the items received, you must contact us within 3 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Feedback
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
About tariffs and remote areas
Q: About the Custom Duty
A:We are not sure whether you need to pay the custom duty or not because of the different policies in different countries.So you may need pay the custom duty when you receive the parcel, pls understand.
Q: About the declare value & name of package
A:Normally we will declare $10~$20(The lowest declare value is $10), marked as phone. We will declare real value for orders(total amount including freight)from Belarus, lsraer, Chile, Portugal, South Korea and Greece.
Please leave a message to us when you make an order if you have special requests about declare value and name.
Q: About DHL Remote area ( need to pay extra cost or change to other shipping methods)
A:We will be able to deliver the products to you wherever you are.But DHL might apply a "remote area charge" in some cases if you choose DHL as your shipping method. This is very rare but will happen when your delivery address is too far from the main logistics centers.
If your address belongs to remote area:
1. You can Change your address to non-remote region.
2. Or get DHL office address, then you can pick up it from the office by yourselves.
3. Or pay remote cost to us, we'll help you pay for it to DHL, so DHL will arrange the special delivery.
4. However, if you do not want to pay any additional fees, we would suggest that you ship your order with airmail Shipping.
