Q: How To Pay?
A: Online Payment as the instruction on DHGATE.COM
Q: When can I get parcel after order?
A1: Pls allow 24 hours at least to get parcel ready for shipping upon the receipt of payment.
A2: All orders are FREE OF SHIPPING.
2.1:In default, shipping to all over world by REGISTERED AIRMAIL.Usually shipping takes about 7-15 working days to arrive,sometimes it will be a few days longer depending on how fast postal office process,flight arrangement or other un-resistant factors.Pls wait for some more days in patient,or contact us for checking.
2.2: For the multiply items order, we provide DHL or EMS shipping.Normally DHL takes about 3-5 working days while 5-7 days are necessary by EMS.
Q: How to track my order?
A: Tracking number will be provided once parcel is shipped. Buyer is able to trace shipment on the official website of corresponding shipping agent.
Q: Is there any taxes charged for importing goods to my country?
A: According to the tax policy in different countries,sometimes you may be charged taxes by your customs.We are not responsible for the taxes produced in any destinated country.What we can do is trying our best to low the possibility of being charged tax for customers according to our shipping experience or customers\'requirement.Furthermore, we are not responsible for the parcel being held by customs due to unpaying taxes as well.
Q: What can I do if I didn\'t receive my parcel?
A: If you didn\'t receive parcel over 30 days,pls contact with us,we will check with shipping company.If this is caused by our side,we will give you refund or re-send the parcel to you.
Q: What can I do if there is quality problem on the goods I purchased?
A: We accept refund or exchange for same item within 7 days from the receipt of merchandise if any quality problem of mechandise itself.Human damage is not acceptable.Shipping and handling fee is not refundable,because it is charged by couriers,pls understand.Freight for returning is afforded by customers.
At last wish you a happy purchase,thank you!
