Please note that closing your ccount means they won’t be able to use it to sign in to the DHgate website, So before you close your account, take the time to make sure you don’t leave anything important behind, the requirements for closing an account are as follows:
a. Withdrawing all money from your DHpay account, you won't be able to use it once your DHgate account is closed.
b. Please make sure all your DHgate orders are completed. Completed order status includes: cancel, closed, awaiting payment.
If requirements above are fulfilled, we will submit your application to the department for operation, and start the account closure process .
Please delete their accounts refer to the following steps:
1.Click on “My DHgate”
2.Please navigate to the left side of the screen and click on "Delete My Account."
Once you submit the application, we will process it within 2 business days.
Note: Prior to submitting the account deletion application, kindly ensure that customers do not have any active orders and maintain a balance of 0 on your DHpay account.