Forgotten password, forgotten email, registered by Google or Facebook, registered as visitor, there are 4 situations may cause to you can’t sign in to your account
l Forgotten password: please click on forgot password to set the password
l Forgotten email: please contact our Online Service
l Registered by Google or Facebook: please log in through your Google or Facebook account, if you want to change the login email, you can contact Online Service
l Registered as visitor:
1. Please first get in sign in page, and then click “Forget Password?” to reset the password. Please use the email address you left when you added the shipping address as the registrated email to set the password of your account. Please click How to reset the password to view the steps
2. If you forgot the e-mail, or the e-mail address has been wrongly typed, please contact Online Service with your order number or the payment information to help you to local the account.