I. General Rules
1. Purpose
These rules are hereby formulated to establish a fair, honest and transparent operating environment for cross-border e-commerce and standardize seller registration.
2. Scope of Application
Sellers registered in DHgate.
3. Terminology
User Name: The seller's shop name in DHgate, not reusable or changeable after registration.
Associated Accounts : Several different shops registered by identical ID information or business license.
Qualifications: Relevant information submitted when registering the seller account in DHgate, including the registrant's name, ID number, company name, business license number, etc.
Account Holder: The account holder of individual seller in DHgate is the individual applying for registration. The account holder of enterprise seller in DHgate is the enterprise applying for registration.
II. Registration Rules for Sellers
4. Qualifications
● The age of registrant shall be between 18 to 70;
● Application for registration is limited to individuals or enterprises in Mainland China or enterprises in China Hong Kong.
5. Restrictions
● The number of seller accounts registered by the same business license is no more than 10;
● Each ID information can only be used to register one seller account.
6. Registration Information Compliance
6.1 Login Name Compliance
If the seller's login name contains any of the following types of words or other words that affect DHgate's operation order, DHgate has the right to modify the login name or close the shop depending on the scope and severity of the impact.
● The login name shall not contain any information that violates national laws and regulations, is suspected of infringing on the rights of others, or interferes with DHgate's operation order;
● No obscene, insulting, discriminatory or aggressive words;
● No information like email address, website, phone number, WhatsApp and Instagram account;
● No third-party brand vocabularies (including the site's official name DHgate), celebrity names;
● No misleading words like "PowerSeller", “TopSeller".
6.2 ID Information Compliance
● Individual seller: fill in the registrant's name and ID number. All information shall be real and effective. The registrant is the holder and the sole responsible person of the seller account.
● Enterprise seller: fill in the registrant's name, ID number, company name, and business license code. The registrant must be the legal person of the registered company or the company's authorized exclusive representative. The registered company is the holder and the sole responsible person of the seller account.
● Fill in the real, valid and complete email and mobile phone number of the registrant.
7. Verification
DHgate will verify the e-mail address, mobile phone number, ID card and enterprise's qualification information provided by the seller.
8. Other Provisions
● Any DHgate seller accounts closed due to serious violations may not be re-registered;
● Any DHgate seller accounts frozen in a limited time due to violation may not be re-registered during the freezing period;
● The system will consider any mobile phone or email verification uncompleted in 120 days after registration as abandoned and reject the registration.