The staff will review your questions as soon as possible, and will get answers within 24 hours after the review is passed (the answers may be delayed on non working days)
All of a sudden, the shopping carts were gone without any performance email violations. The only problem was that the ODR remained at 0.7-0.8 for more than 50 days, and everything else was normal. Suddenly, the background showed that the inventory was normal, and the linked goods were out of stock and not in sale. Did anyone encounter this kind of situation
It is known that some sellers have encountered this situation.Some are due to store performance problems, and may not be problems at the current stage, and there is no e-mail of performance violations at present.The problems that have affected the performance of the store before may also affect the shopping cart at this stage.It is recommended that the seller check the performance of the store within one month.The seller finds the complained problems in the past month and appeals again in the original appeal window. The purpose of this operation is to reiterate to the platform that the complaint has been successfully appealed.At the same time, we also need to send an email to the performance team, that is, remind the performance team that the appeal is successful and request to update the store performance data.In addition, some sellers said that recently the US station seems to be particularly sensitive to ODR (order defect rate), and the official saying is that when it is higher than 1%, it will trigger a seal or warning.However, similar websites in the United States are quite strict with this indicator, which needs to be reduced to 0.5% for a period of time to recover.You may need to communicate with customer service to understand the specific reasons.
