Legal
Privacy Policy
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Visit our websites (the “ Websites ”); -
Visit our offices; -
Receive/send communications from/to us, including via mail, email, phone call, Slack, chat features of our Websites, support tickets or texts; -
Use our Services as an authorized user (for example, an employee of one of our customers who has been given a log-in to access our Services); -
Register for, attend and/or otherwise take part in our events, webinars, contests, trainings and certification courses; -
Download or otherwise engage with Braze content and publications, such as viewing our videos, reading content on our Websites, or interacting with our chat bot; -
Submit requests for an action, support or information; -
Participate in meetings or events; -
Engage with our resellers or partners; -
Work at partners or suppliers of Braze and interact with our company in the course of doing business or contemplating doing business with us; or -
Otherwise directly interact with Braze.
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The Individual who is the subject of such Personal Data, including in their use of the Websites and the Services; -
Publicly available sources, such as an individual’s social media account, online communities, forums, blogs or chat rooms; -
Our business partners; -
Vendors; and -
Braze affiliates.
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Name and job title; -
Contact information such as email address, business phone number, and business address; -
Industry; -
Employer; -
Marketing subscription status; -
Audio and video recordings of meetings, event attendance and preferences associated with in person event attendance such as dietary preferences; -
Trainings and certifications; -
Downloads or engagement with Braze reports and other publications; -
Communications that we exchange with you, including when you contact us with questions or feedback, through the support portal, email, calls to our support team, our chat features, social media, survey participation, or otherwise; -
Certain information in connection with the use of the Websites by visitors and the Services by authorized users, and information about your interaction with other relevant third-party pages displaying Braze content, which may include: -
Device Data: information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, and operating system and system configuration information; and -
Usage Data: information, such as activity on the Websites and Services, the pages and files viewed, conversations through our chat features, searches, account configuration information and date/time stamps associated with your usage.
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Enabling us to understand and engage with those who are interested in learning about our products, services, content, and company-related initiatives; -
Promoting the security of our Websites and Services by tracking use of our Websites and Services, enforcing our terms and policies, investigating and preventing fraudulent, suspicious or illegal activities, and preventing unauthorized access to the Services; -
Providing, operating, and maintaining the Services including billing and account management purposes; -
Responding to requests for action, support or information; -
Complying with our contractual obligation to provide technical and customer success support; -
Registering office visitors to maintain the security of our offices and to ensure the confidentiality of our business activities; -
Analyzing our customers' use of the Services and Websites for trend monitoring, marketing, advertising, business development, for improvements, for security purposes and to ensure continued proper functioning; -
Marketing purposes; -
To send marketing communications about us and our affiliates and partners, including information about our products, promotions or events via email and other channels; -
To facilitate targeted advertising campaigns;
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To send marketing communications about us and our affiliates and partners, including information about our products, promotions or events via email and other channels; -
For internal training and research; -
Sending messages to the users of our Services with respect to technical alerts, updates, security notifications, and educational, administrative or transactional communications; and -
Complying and assisting with legal obligations, judicial proceedings, court orders and legal processes, pursuing remedies available to us and limiting our damages, responding to lawful requests and pursuing internal investigations.
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Braze Affiliates - We may disclose Personal Data to Braze corporate group affiliates in connection with customer or technical support, marketing, business development, operations, account management, events or webinars, for general business purposes, in order to protect, exercise, establish or defend legal rights, where we are legally required to do so and to receive professional advice. -
Partners - If you use our Websites to register for an event or webinar organized by one of our partners, we may disclose your Personal Data to these partners to process your registration and manage your participation in the event. In such instances, our partner will process the relevant Personal Data as a separate controller and the partner’s use and control over your Personal Data will be governed by their privacy policy. We may also disclose your Personal Data to technology and solutions partners in connection with customer or technical support, marketing, business development and account management. -
Vendors – We may disclose Personal Data to third party vendors and service providers for general business purposes and to support our internal operations, including IT solutions vendors, marketing vendors, advertising vendors, consultants, professional advisers acting as processors or controllers, including lawyers, bankers, auditors and insurers. We may also disclose Personal Data where we believe it necessary in order to protect or exercise, establish or defend our legal rights. -
Shared Communities - Any Personal Data or other information you choose to submit in communities, forums, blogs or chat rooms on our Websites may be read, collected and used by others who visit these forums, depending on your account settings. -
Law Enforcement - We may disclose Personal Data to a third party where we are legally required to do so in order to comply with any applicable law, regulation, legal process or governmental request, including government authorities, law enforcement and others. -
Corporate Transaction Participants - We may transfer Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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Information: You may be able to request information about the categories of Personal Data we collect, the categories of sources from which we collect it, the purposes for which we process it, and the categories of third parties to whom we disclose it. -
Access: You may be able to request access to the Personal Data we hold about you. -
Rectification/correction : You may be able to request modification or correction of your Personal Data if it is inaccurate or incomplete. -
Erasure/deletion: You may be able to request that we delete Personal Data we hold about you. -
Restriction: You may be able to request that we restrict use of your Personal Data. -
Objection: You may be able to object to the processing of your Personal Data for direct marketing or where our legal basis for the processing is our legitimate interest. -
Portability: You may be able to request a copy of your Personal Data in a structured, commonly used, machine-readable format, to allow you to transfer your data to another provider. -
Automated Decision Making: You may be able to request not to be subject to a decision based solely on automated processing, where it produces a legal or similar effect.
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To information exempted from the scope of the CCPA; -
To Personal Information we collect, use, and disclose on behalf of our customers as a "service provider" under the CCPA for purposes of providing our Services to them.
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If you would like to update your preferences with regards to our marketing communications to you, you can do this in our Preference Center . -
If you have a request regarding Braze’s processing of your Personal Data, please complete this Form . -
If you would like to manage your cookie settings you may do so by visiting our Cookie Consent Manager . -
If you have any questions about this Privacy Policy, if you have a complaint, or would like to contact our DPO, you may contact us at: