Please pay attention to the passengers who buy tickets for Spring Festival travel!

Date: 18:05, January 22, 2024      Source: China National Railway Group Co., Ltd

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The end of the year is coming, and you are going to go home by train, please! Note! Meaning! These railway travel tips should be known!

Ticket discount information at a glance

The function of the railway 12306App ticket purchase page is updated. The new ticket purchase page can display discount information, making it easier for passengers to understand real-time ticket price changes.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Online berth selection is available when buying a sleeper ticket

When passengers buy sleeper tickets on the railway 12306 website and app, the soft sleeper, hard sleeper and EMU soft sleeper, first class sleeper and second class sleeper can be selected online.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Elderly people over 60 years old have priority to get down

In case of sufficient tickets, the system will automatically identify elderly passengers over 60 years old and give priority to lower berths. If more than one person goes with one order, the system will automatically allocate adjacent bunks.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

In the process of ticket purchase, if the elderly passengers cannot provide mobile phone numbers, they can provide mobile phone numbers of relatives and friends who can be contacted in time for verification.

What if I can't get a through ticket?

If it is impossible to buy a direct ticket during peak passenger flow, passengers can purchase a connecting ticket to meet their travel needs by taking the bus in sections. Railway 12306 will intelligently recommend a transfer scheme with surplus tickets according to passenger travel demand and surplus tickets. At present, the railway department has set up convenient channels for intermediate transfer in 120 main stations, arranged station staff to provide guidance services, and passengers can enter the waiting room without leaving the station.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Increase the number of alternate orders

The railway 12306 website and app optimize and upgrade the function of waiting ticket purchase, increase the number of waiting orders and alternative plans, expand the selection range of waiting order fulfillment time, temporarily add passenger train seats to give priority to passengers who have submitted waiting orders, and further improve the success rate of passenger waiting ticket purchase.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Expand ticket change scope

Passengers can change their tickets in the pre-sale period before and on the day after departure, and no change fee will be charged for tickets more than 48 hours before departure; If the ticket is less than 48 hours before departure or after departure, no ticket change fee will be charged for the ticket before (including) the date of change.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Passengers must buy tickets through the official railway channel. The railway 12306 website and app are the only official online ticket selling platform of China Railway, and have never authorized any third-party platform to sell train tickets; At the same time, it is confirmed that the payee of the ticket payment is "China Railway Network Co., Ltd.", so as to avoid the failure to receive refundable items in the case of subsequent ticket refund and ticket change.

Manual window supports cash ticket purchase

All manual windows of railway stations support cash ticket purchase, and some stations have also set love windows, which can give priority to cash ticket purchase, ticket change and other businesses for key passengers such as elderly passengers.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

More convenient travel for key passengers

Those who hold the Disabled Soldier Certificate of the People's Republic of China, the Disabled People's Police Certificate of the People's Republic of China, and the Disabled Personnel Certificate of the National Comprehensive Fire Rescue Team can buy preferential tickets.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Passengers with visual disabilities can bring guide dogs with work permits to assist the visually impaired in their work and life. The old, young, sick, disabled, pregnant and other special key passengers with mobility difficulties can bring wheelchairs and folding baby carriages into the station for free, making travel more convenient.

How to allocate long distance tickets and short distance tickets?

The railway department will give priority to meeting long-distance passengers with the ticket amount of long-distance trains to maximize the utilization of transport capacity resources.

 Please pay attention to the passengers who buy tickets for Spring Festival travel!

Of course, the railway department will also take into account the demand of short distance passengers. When the long distance ticket is sufficient, the ticket amount will be dynamically adjusted according to the demand change, and part of the ticket amount will be automatically transferred to the stations along the way in different periods to meet the demand of short distance passengers for ticket purchase.

Never "buy short and multiply long"!

To ensure the safety of train operation, railway vehicles have certain passenger capacity limits. For the safe, high-speed and smooth operation of high-speed railway trains, the restrictions on passenger capacity are more stringent. At the peak of passenger flow, if a large number of passengers who have purchased short distance tickets do not get off the train after arriving at the station, the number of carriages will be overloaded, which will seriously affect the normal transportation order and endanger the safety of train operation.

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