Step 1: Register and activate your account
For sellers outside the Commonwealth of Independent States: legal entities can register on the platform. If you are self-employed, please start a company first. The self-employed (except the self-employed in Turkey) cannot register on our platform.
Register
When filling in the field, use only Latin or Cyrillic letters.
1. Go to the login page and click the Registration button.
Companies from countries on the sanctions list cannot be registered: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
2. Set your Ozon ID or login (if you already have an Ozon ID): delete the Russian international mobile phone code (+7) and start from the code of your country. When entering the mobile phone number, the "+" number will be automatically added. Click Login.
3. Enter your email address and click Get Code. You will receive the verification code sent to the mailbox. Copy and paste it into the appropriate field.
Please do not use email addresses with *. co or *. su as suffixes, otherwise we cannot register them in the system.
4. You will receive another verification code (via SMS or phone) sent to your previously specified mobile phone number. Enter it and click Register.
If you use China Mobile, please ensure that you can receive messages and calls from abroad. Please contact China Mobile to apply for enabling this function for your SIM card. After that, you can request the verification code again.
5. In the "Complete Registration" window, select the country where you want to sell your products.
6. China - Enter your unified social credit code (the total number of symbols must be equal to 18).
Hong Kong - Certificate of registration number (the total number of symbols must be equal to 7).
7. Please use Latin letters to provide your company's legal name (reflecting the content in your document).
8. Enter the store name that the customer can see. You can change the store name later in Personal Center Settings.
9. Make sure that the email field contains the email address you want to use to communicate with Ozon. Click Submit.
Activate Account
Fill in the fields with warning signs in Personal Center Settings. If you do not have a parent name, please use a dash "-" instead.
Company Information
Please fill in the following fields in the company information section:
1. The full name of the company is the name indicated in the company registration document. Please fill in this column in English.
2. In the address column, only the street, house building need to be filled, and the information of country, province, region and city need not be marked. Please fill in this column in English. The maximum number of characters is 50.
3. The information in your company registration document should be filled in the column of country and city. You can select your country and city from the drop-down list. If your country and city are not in the drop-down list, you can fill in this column manually.
To change the country after saving the settings, please re register.
Company ID
This is essential. You need to upload a file in the category in the company file column, otherwise you will not be able to submit the review application.
In the company file section, upload the national registration certificate in PDF, JPEG or PNG format.
Details of documents required by sellers in different countries:
If your country is not on the list, please get general advice.
The size of each file must not exceed 32MB.
Please submit the original document.
Payment method
You need to fill in the main fields in the payment method section:
Wallet – Select the system you want to receive payment through.
Currency – the mutual settlement currency determined in the OZON commission agreement.
Depending on your country, the currency of mutual settlement may be different:
Belarus – BYN/RUB;
Kazakhstan – KZT/RUB;
Kyrgyzstan – KGS;
Armenia – RUB;
China – USD/CNY;
Turkey – USD/RUB;
Europe – EUR/RUB;
Other countries – USD/RUB
Click Bind Wallet. In the open window, authorize or register on the connected payment platform. When registering, please bind your company's corporate wallet to Ozon. Then, go to the Seller Personal Center.
If your wallet cannot be bound, your personal center will be disabled. Please contact LianLian Pay customer service to understand the cause of the error. If the problem can be solved, please register a new seller's personal center at Ozon and bind the wallet to the new personal center.
Please complete all fields and click "Send for Review".
Common problems and solutions
Account activation email not received
Please check your junk e-mail folder. The activated message may be mistaken as junk e-mail. If no activation message is found in the junk mail folder, please contact us through the link or click the personal center message icon at the bottom of the screen, then select "Create a request", and then select "Setting up a personal account" → "Registration and activation".
Received Reject Message
If you enter incorrect information when you register, you will receive an email of rejection. Please send an email stating the information to be changed, and attach the relevant documents. If your account has been blocked and you do not know why, please write marketplace.crossborder@ozon.ru 。
Restore personal center access
If you cannot log in to your personal center, for example, you forget your password or cannot access your email, you can restore access to it. Please follow the steps below:
1. Passed marketplace.crossborder@ozon.ru Contact the service center. Please indicate the company name and company form in the letter. If your company has several personal centers, you should indicate the email you need to change and the email you will receive to restore the link.
We suggest that email be registered with your name, and email access can be restored by phone number. Do not use emails ending in. co or. su, because similar emails cannot be registered in the Ozon system.
Please attach the following documents:
Copy of power of attorney (if you act according to the power of attorney);
Copy of passport;
Hold a copy of your passport in your hand. Please make sure your face and passport details are clearly shown on the photo.
By sending a letter, you accept the personal data processing policy.
After the review is completed, we will send a link to restore access to the Personal Center to the email address you specified in the letter.
2. Check your email. View the link to restore your personal center access.
3. Contact the service center to link your personal center to the new mail and log in with the new mail.
Step 2: Read and accept the contract proposal
The contract proposal is the agreement between your company and Ozon. Without the contract proposal, we will not be able to sell your products and pay you.
After activating the account, please read and accept the contract proposal. To do this:
1. Enter the personal center to open the panel of the contract proposal.
2. Study the contract proposal. Click the Далее (Next) button to move to the next section.
3. Click Принятжоферту (accept the contract proposal).
Step 3: Upload products or services
What you need to know before uploading products
Before adding products, please read our policies and regulations - there are some items that cannot be sold at all, some items can be sold after what documents, and some items have restrictions on the individual sales mode.
How to upload goods
When selecting an upload method, we recommend that you determine your classification:
In personal accounts - if there are not many items, you can create cards one by one from scratch or copy cards from any items sold on the website.
Through XLS template - we create product cards for each category so that you can add many products at once.
Through API - if you want to upload products automatically.
How to perform commodity approval
After the product card is created, all items will be sent for approval. At this stage, the auditor will check whether the product description and image meet the requirements. You cannot specify the quantity of goods in the warehouse until they are approved.
The inspection takes one to three working days. If the product does not appear on the Ready to Sell tab during this period, go to the following page Product and Price → Product List → Error - In the status column, it will display "Not Created" or "Not Approved". For more information, hover over the status of the desired item - a comment will open with the cause of the error and suggestions for correction.
Step 4: How to set up express delivery and start selling?
1. Please create and set the warehouse. In the Personal Center, go to the Logistics → Warehouse and Methods section and click Add Warehouse. Please indicate the product preparation, work schedule and assembly time.
2. Set the delivery method. Please specify who will deliver the goods: Ozon partner logistics or integrated logistics services.
Sellers from China can choose to join Ozon partner logistics. In this case, we are responsible for signing agreements with logistics services, controlling service quality and selecting preferential prices. In the case of integrated logistics services, the seller and the third-party carrier sign an agreement independently.
3. Please indicate the goods in stock and the quantity. You can manually add, upload XLS files or transfer data through API in the Personal Center.
4. Receive the goods and deliver them in the way you select in warehouse settings.
