People's governments of cities and counties, All departments and institutions directly under the provincial government:
The Implementation Plan for Further Optimizing Government Affairs Services, Improving Administrative Efficiency and Promoting "One Thing Efficiently" is hereby printed and distributed to you. Please organize the implementation carefully.
People's Government of Anhui Province
two thousand and twenty-four year four month eighteen day
Further optimize government service and improve administrative efficiency
Promote the implementation plan of "efficiently accomplish one thing"
by Implement the Guiding Opinions of the State Council on Further Optimizing Government Affairs Services, Improving Administrative Efficiency, and Promoting "Doing One Thing Efficiently" 》(Guofa [ two thousand and twenty-four 〕 three No.), deep To promote the improvement of quality and efficiency of government services, further enhance the sense of gain of enterprises and the masses, this implementation plan is formulated in combination with the actual situation of our province.
1、 General requirements
Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, fully implement the spirit of the 20th CPC National Congress, earnestly implement the important guiding spirit of General Secretary Xi Jinping's important speech on the work of Anhui, adhere to the combination of problem orientation and goal orientation, deeply understand and accurately grasp the internal logic of using industrial Internet thinking to transform and optimize the government's work process, From the perspective of enterprises and the masses, we should take "efficiently doing one thing" as an important starting point to optimize government services and improve administrative efficiency, pay attention to the dual wheel drive of reform guidance and digital empowerment, coordinate development and security, promote the integrated development of online and offline, and achieve diversified ways of doing things, optimized processes, simplified materials, and minimized costs, Maximize the benefits of enterprises and people.
two thousand and twenty-four Promote The overall improvement of online and offline government service capacity, the improvement of the management mechanism of the list of key items and the normalization promotion mechanism of "efficiently doing one thing", and the completion of the deployment of the State Council Of thirteen One "one thing" and the "one thing" expanded by our province, realizing the first batch of "one thing" with high frequency, wide range and many problems to be handled efficiently ； two thousand and twenty-five — two thousand and twenty-six Year, Continuously expand the coverage of "efficiently accomplish one thing"; reach two thousand and twenty-seven Year, Basically form an efficient government service system that is universally accessible, intelligent, convenient, fair and inclusive, realize the implementation of key issues of "efficiently accomplishing one thing" in the two important stages of the whole life cycle of enterprises and individuals, and greatly improve the satisfaction and sense of gain of enterprises and the masses.
2、 Main tasks
（1） We will comprehensively strengthen the construction of government service channels.
one . Propulsion line There is only one way to handle affairs. We will improve the intensive and efficient offline government service system, and government service centers at all levels will reasonably set up comprehensive service windows and professional service windows. The government affairs service window set by the relevant department alone should be integrated into the government affairs service center at the same level, and those that do not meet the integration conditions should be integrated and standardized. Standardize the setting of grassroots convenience service centers (stations) and unify name identification. Except for special circumstances, all kinds of government affairs services should be included in the government affairs service center and the convenience service center (station) for centralized processing and the whole process of substantive operation to achieve unified acceptance, comprehensive service and one-stop processing. Encourage the establishment of convenient service points in bank outlets, postal outlets, business districts, parks, etc. with conditions and needs, and use integrated self-service terminals to provide high-frequency self-service services such as public security, market supervision, social security, medical insurance, provident fund, real estate, etc term 7×24 "On call" service without closing hours. We will fully implement the cross departmental and integrated self-service model. The government service self-service terminals set up by relevant departments should be integrated into the government service platform for unified management, so as to promote the whole process self-service of more matters.
two . Push Online services are available through all networks. In accordance with the requirements of the construction of "one network" for national government affairs services, we will improve the service capacity of the integrated government affairs service platform, promote more online, handheld, and one-time handling of high-frequency matters, and realize the transformation from online manageable to easy to handle. Strengthen the construction of the online unified acceptance terminal of the government service platform, fully implement the "front store and back factory" mode of unified acceptance at the front end and centralized processing at the back end, promote the real-time sharing of processing information, and realize the "one-time submission" of processing applications and "multi terminal acquisition" of processing results. Relying on the integrated government service platform, we will integrate all kinds of service systems of Unicom, promote all kinds of government service items and applications to be "fully accessible, fully accessible", and continue to optimize high-frequency government service items and online application handling experience. Unless otherwise specified by laws and regulations or involving state secrets, all government affairs services shall be managed and handled by the integrated government affairs service platform.
three . Promote enterprises And the masses' demands. according to Bracket twelve thousand three hundred and forty-five politics The hotline for public service and convenience strengthened the consolidation of government service hotlines, set special seats in key high-frequency fields as needed, and promoted the legalization of hotlines. Establish and improve the mechanism of "handling complaints immediately" and improve knowledge Library, continuous improvement twelve thousand three hundred and forty-five The hotline is efficient in handling government service consultation, complaints, help seeking, suggestions and online handling guidance. Establishment and one hundred and ten 、 one hundred and nineteen 、 one hundred and twenty 、 one hundred and twenty-two Wait for emergency The efficient linkage mechanism between hotlines and public service hotlines, such as water, electricity and heat, can scientifically and reasonably divert non police help. Implement the working mechanism of "echo of the people", strengthen twelve thousand three hundred and forty-five Hotline Data sharing and business collaboration with government websites, government WeChat official account, enterprise service platform for creating an excellent business environment, government service platform complaint and suggestion system, "good and bad comment" system, etc., to create a convenient, efficient, standardized and intelligent government service "general customer service".
（2） We will comprehensively deepen innovation in government service models.
four Promote the integration of related matters. From the perspective of enterprises and the masses, it will need to be handled by multiple departments or at different levels, with strong relevance, large amount of handling and relatively concentrated handling time Integrated handling of multiple issues to provide enterprises and the masses with "one thing at a time" and "one class of things at a station" services. Clarify the leading unit, coordinating unit and respective responsibilities of each "one thing", and strengthen cross departmental policy, business, system collaboration and data sharing. Reconstruct the business process of cross department handling, optimize the front and back links, and realize "one thing" application, "one form filling", online "one network application", offline "one window acceptance", handling "one set of materials", and approval "one joint handling". Strengthen online and offline linkage, carry out parallel approval, joint review, joint acceptance, etc., greatly improve efficiency and reduce costs.
five . Push Commit to deal with defects. Based on the clear notification of the government service department and the honesty and commitment of enterprises and the masses, the "notification commitment" is promoted for the government service items with controllable risks, low error correction costs and the ability to effectively prevent risks through in-process and post event supervision + Approval service mode of "defect tolerance". According to the implementation difficulty of government affairs services, the degree of risk controllability, the credit status of service objects, etc., a letter of commitment for notification is signed by means of supplement or exemption of application materials, post substantive review or exemption, to clarify the handling conditions, and to agree on responsibilities and obligations. Perfect the integrated government service platform "informing commitment" + The function of "defect tolerant processing" optimizes the online and offline processing methods. Strengthen the coordination of approval, supervision, law enforcement, credit and other departments, establish a differentiated post verification and risk prevention mechanism for informing commitments, and gradually promote the sharing of commitment and performance information to the national credit information sharing platform.
six . Push Cross regional affairs. Focusing on enterprises' cross regional operation and people's demand for handling affairs in different places, we will continue to expand the service items of intra provincial and trans provincial general services. Relying on the national integrated government service platform, we will continue to promote the integration of government services in the Yangtze River Delta region, and add a batch of regional demonstration application scenarios for the benefit of enterprises and people every year. Promote the application of the "province wide general office" system, prepare detailed rules for window receipt review, optimize the offline collection and agency service mode, and improve Step by step, improve the mechanism of receiving and handling the documents at the two local windows, and jointly handle and commission the documents at the nearest and other places. Set up remote virtual windows in government service places at all levels as required, and use remote identity verification, audio and video interaction, screen sharing and other technologies to provide remote assistance services for enterprises and the masses.
seven . Push No application for policy services. We will improve the long-term mechanism of "free application and instant access" and "one click delivery" of policy funds for public policy implementation, strengthen data collection and sharing, model algorithms and big data analysis support, optimize the policy payment process, and rely on the "Anhui Enterprise Connect" to promote preferential policies such as administrative payment, bonus and subsidy support, tax preference, and "direct access and instant access" of funds for enterprises and people, More widely realize "free application and enjoy". If the laws and regulations clearly require that the application be handled according to the application, the application form will be automatically generated and the application materials will be transferred for qualified enterprises and people, and the application will be actively and accurately pushed to facilitate voluntary application. Optimize the exclusive service space for enterprises and individuals on the government service platform, promote the construction of user profiles and personalized recommendations, and achieve accurate and direct access to policies and services that benefit enterprises and people.
（3） We will comprehensively strengthen the digital empowerment of government services.
eight Give full play to the supporting role of the platform. Rely on the integrated government service platform to strengthen the construction of public application support system, and continue to improve the unified identity authentication, electronic license, electronic seal, electronic file, public payment, office scheduling, user management and other support capabilities. Deploy and build the government service business hub on the provincial integrated data infrastructure platform, deeply connect the business management systems of all departments around the province, and promote better business collaboration, integration and interoperability. Upgrade and improve the province's unified event form element center and material sharing library, support the standardized sorting of event handling processes, forms, materials, etc., and realize the automatic generation of application forms, automatic integration of application materials, full reuse of shared data, and independent filling of personalized information. Strengthen the construction of the government service platform as a whole at the provincial level, and in principle, each department will no longer build a separate government service management system, government service portal (including the website APP , applet, public No., etc.) and municipal government service platforms below the municipal level to promote the unified release, management and operation of all kinds of convenience, enterprise benefit, and government operation applications in the province on the "Wanshi Tong", "Wanqi Tong", and "Wanzheng Tong".
nine ． Focus on improving the effectiveness of government data sharing. Relying on the data sharing hub of the national integrated government service platform, we will further promote the work of data direct access to the grass-roots level, apply for more data return and direct access to the grass-roots level of the State Council departments, and improve the standardization, accuracy and convenience of government data sharing. Comprehensively promote the data project, promote all departments around the country to sort out and compile data catalogs in strict accordance with unified norms, strengthen cross departmental data source governance and linkage governance, improve the quality of government data, prepare "one enterprise, one file, one person, one file" data specifications around the two full life cycles of enterprises and individuals, and promote the realization of "one number, one source, one standard". Deepen the application of electronic license data sharing, promote cross regional and cross departmental mutual recognition of electronic licenses and expand application fields, and launch the list of "materials free of submission" items. In principle, materials approved and issued by government departments are exempt from submission, items that can pass data sharing verification are exempt from submission of certification materials, and those that can provide electronic licenses are exempt from submission of entity licenses. Share and use government data according to laws and regulations, strengthen the safety management of the whole process, and strengthen the protection of data involving trade secrets, personal information, etc.
ten Continuously strengthen the application of new technology in the whole process. In accordance with the principle of mature, stable and moderately advanced, promote the integration and application innovation of new technologies such as big data, blockchain and artificial intelligence, and promote the transformation of government services from human service and experience judgment to human-computer interaction and data analysis. Focusing on specific business scenarios such as cross department collaboration and multi link business, we optimized and restructured the application conditions, application methods, acceptance modes, audit procedures, licensing methods, and management architecture, improved the service functions such as intelligent pre filling and intelligent pre review, and improved the pre filling rate of high-frequency event application forms. Explore the application of natural language big model and other technologies, optimize services such as intelligent question and answer, intelligent search, and intelligent guidance, expand multimodal service scenarios, and better guide enterprises and the masses to handle affairs efficiently and conveniently.
（4） We will comprehensively promote the expansion and efficiency of government services.
eleven Enhance the ability of deputy agents. We will improve the online and offline integrated deputy agent system, promote the construction of a professional deputy agent team, clarify staffing, job responsibilities, responsibility boundaries, and service content, and improve the response rate, resolution rate, and satisfaction of deputy agents. Online optimization of the mode of assistant and agent for high-frequency matters, providing unified consultation, appointment, preliminary review, guidance and other services through remote assistance. Offline services such as escort office, agency office and priority office are mainly provided for the elderly, the disabled and other special groups. Establish special shift service, specialist follow-up and other mechanisms in high-tech zones, industrial parks, etc., to provide the whole process of assistance and agency services for the project, and solve the difficult problems in project promotion in a timely manner.
twelve . Rich Public service supply. Focus on public education, employment, health care, elderly care services, childcare services, housing security and other fields, and improve the "flagship store" of the government service platform + Special zone "service mode. Promote high-frequency services in the fields of water, electricity, gas and heat, network communication and other public utilities to be included in the government service center, accessed to the government service platform, and continue to provide convenient and efficient public services. Promote relevant units in the public utilities field to sort out service items from the perspective of enterprises and the masses, optimize the process, and promote the cross domain integrated handling of related matters such as the transfer of ownership of hydropower, gas and heat, real estate registration, water and electricity network installation and investment and construction approval. Integrate and associate various issued cards, codes and certificates with Anhui code as the carrier , promote Anhui code in public Total services are applied to accelerate the realization of "code life".
thirteen ． Expand value-added services. Relying on online and offline government service channels, create customized, package style, modular enterprise related services "class one" scenarios, and provide enterprises with accurate and personalized high-quality derivative services. Expand the enterprise related service function of the government service platform, strengthen the construction of the government service platform to help enterprises and benefit enterprises, and provide value-added services such as policy supply, enterprise operation, and financial services. Exploring and coordinating industry associations, market-oriented professional service institutions and other enterprise related service resources, one-stop provision of policy recommendation, consultation, interpretation, declaration and other policy services, legal services such as notarization, compliance guidance, enterprise related dispute mediation, extraterritorial law investigation, financial services such as financing guarantee, industrial fund docking, listing cultivation, talent identification, housing Talent services such as fund subsidies, scientific and technological innovation services such as technology enterprise cultivation, industry university research docking, international trade services such as foreign trade resource docking, customs declaration and tax rebate consulting, and exchange rate hedging guidance.
（5） Comprehensively consolidate the foundation of government service work.
fourteen Improve the government service standard system. We will strengthen the design of government service standards, establish a digital Anhui standard specification system, develop and improve the construction of government service platforms and government service centers twelve thousand three hundred and forty-five Hot line transportation Line and other standards and specifications. Continue to strengthen the standardization of the list of government affairs service items, prepare the implementation elements of government affairs service items at all levels as a whole, and promote the same item to be handled at the same level and the same standard in the province. Prepare work instructions and work instructions for integrated handling of "one thing", improve business standards and operating procedures for cross regional handling, and publish online and offline service channels from the same source and update them synchronously.
fifteen Strengthen the supply of government service system. We will strengthen the legislative research in the field of government services at the provincial level, and improve the local data resources and government service legal system around the construction of digital Anhui. Timely sort out, revise and improve the regulations and administrative normative documents that are incompatible with the reform of government services, strengthen the system guarantee in relevant business areas, and break the institutional barriers of innovative service models such as integrated office, committed office, cross regional office, and bid free office. We will improve the supporting policies for digital applications, and ensure the effective sharing and application of electronic licenses and government data, as well as the filing of electronic archives.
sixteen Improve the government service system. We will strengthen the construction of a five level government service system at the provincial, municipal, county, township, and village levels, and improve the working mechanism that is integrated, efficient, convenient, and clear in authority and responsibility. Strengthen the staffing, management, training and assessment of government service windows at all levels, and optimize incentive and reward measures. Promote the unified allocation of comprehensive window staff by government affairs service centers at all levels, comprehensively promote the professional skills training and certification of administrative clerks (government affairs service comprehensive window clerks), and promote the professional development of administrative clerks with certificates. Establish a cadre window training mechanism. The window departments at all levels should select outstanding young cadres to work at the window of the government service center (service center for convenience of the people), and the time of posting is generally not less than two Years. Innovate the introduction, training, selection and evaluation mechanism of government service talents, continue to improve the rule of law thinking, service awareness and digital literacy of the cadre team, and improve the professionalism of government service.
3、 Safeguard measures
（1） Strengthen organization and implementation. Adhere to provincial overall planning, linkage between the top and the bottom, pilot first, and provincial promotion, strengthen funding guarantee, and work together to promote the "efficient completion of one thing" to achieve results. Each "One Thing" pilot city should strengthen communication and docking with provincial competent business departments, data resources and government service management departments, refine the pilot program, and solidly promote the pilot work. The leading departments of various issues should strengthen the linkage between departments and business guidance, summarize the pilot experience, enrich and expand the names of specific issues, formulate provincial work plans item by item, and do a good job in implementation. The provincial data resources bureau should strengthen the overall planning of work, comparative learning and technical support, continue to track the progress of work, collect and reflect problems, report the exchange of information, collect experience and practices, and report major problems to the provincial government in a timely manner; The general office of the provincial government should do a good job in coordination services, and other relevant departments should actively coordinate and cooperate to ensure that the "one thing" involved in the national centralized research and innovation demonstration has achieved significant results in strict accordance with the requirements within the specified time, and other "one thing" principles included in the annual list of key items upper nine It will be promoted throughout the province before the end of this month.
（2） Strengthen dispatching evaluation. Implement ledger management for key tasks and events, update the progress of task implementation in time, and promote the implementation in a closed-loop manner. Organize and hold work promotion meetings in due time, exchange experience and practices, and deploy and promote key work. Deeply carry out work such as "I accompany the masses to follow the process", implement the shift system of window department leaders, experience online and offline business processes, and test service effectiveness from the perspective of enterprises and the masses. benefit use twelve thousand three hundred and forty-five heat Collect opinions and suggestions from research enterprises and the masses through online, "good and bad review" system and third-party organizations, constantly optimize online and offline business processes, and improve user experience.
（ 3） Strengthen publicity and promotion 。 Through government websites, news media, government service platforms and other channels, the policy interpretation and public opinion guidance of "efficiently doing one thing" will be done in various forms. Encourage all local departments to reform and innovate from the actual situation, boldly explore, strengthen the replication and promotion of scenario innovation, and jointly promote the realization of more technology integration, business integration, data integration, as well as cross level, cross regional, cross system, cross department, cross business "to do one thing efficiently", and strive to achieve greater breakthroughs in key areas and key issues. Timely summarize and publicize a batch of innovative and typical Anhui practices, and strive to replicate and promote them nationwide.
Annex: List of 2024 Key Events of Anhui Province "Effectively Doing One Thing". doc
