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Chapter 1: Model Essay on Team Collaboration and Communication Skills
The basic situation is that the company has developed a variety of teaching management system software, and has established sales channels throughout the country. In addition to the Beijing headquarters, there are sales centers in Guangzhou, Chongqing, Xi'an, Chengdu, Lanzhou, Wuhan, etc. The training requirement is to improve the market competition and team cooperation Ability to improve the sales performance of regional sales centers. The training time is required to be half a day. The contact person of the company gave some hints to the lecturer on the training content, hoping to cover market competition, marketing research, team cooperation, competitive intelligence, negotiation and communication, performance improvement, etc.
The lecturer inquired about the number of people attending the class and the composition of the staff, and the answer was the person in charge of each regional office, equivalent to the branch manager. Each manager is responsible for managing local market development, marketing and sales, market competition, after-sales service, team management, business development and management, etc. Local office managers manage a small team of about one or twenty people. In the telephone communication, the number of team members managed by each manager is more than ten in terms of the company. As for business, regional managers are responsible for the development, and the number varies. However, this telephone communication had a decisive impact on the success of the training.
The trainer analyzed the company's situation and found that there were three major product series and fourteen major categories of products. There are marketing headquarters, northeast, southeast and western channel centers, and offices in Guangdong, Jiangsu, Shaanxi, Shanxi, Chongqing, Chengdu, Yunnan, etc. The training was attended by the heads of the offices. The lecturer listed the following courses to improve the market performance of each region for optimization:
Market and competition group: marketing, market research, sales management, competitive intelligence;
Team communication and collaboration: Communication skills Team spirit and cooperation;
Business skills and personal ability group: sales skills, customer relationship management, project management ideas, time management, personal information management.
The above projects are summarized by the lecturer himself based on years of practical experience. They are practical courses urgently needed by non professional marketing managers. But in three or four hours, it is really a problem to choose which content, and it is impossible to select all. It is unrealistic to talk about every subject at all, because in that way, even the most basic things of every subject can not be talked about. Finally, after weighing, it was decided to combine the most closely related parts of each course to form the training course Marketing and Competition Essentials - Marketing Manager Training of X X Region. The principle of content selection is to meet the knowledge needs of the market leaders of each region to research and develop markets, organize and manage sales teams, developers, and plan and implement regional marketing.
Why choose marketing and competition as the main content?
Considering that the company's products are non consumer goods, and their sales are complex advisory sales, with heavy pre-sales and after-sales service, intensive service, and need good market research, demand analysis, and industry analysis, it is not simple marketing that can solve the problem.
In many business management practices, the only business that requires a comprehensive understanding of the environment, enterprise, market and users is marketing.
Only by understanding marketing can we understand the positioning and responsibilities of our own departments (regional branches) and ourselves (regional office directors) in the enterprise. Naturally, it is closely related to market research, market competition, sales process, sales management and (user) communication. The content can be interspersed with each other.
If you don't upgrade from sales to marketing, you should not call yourself a manager. You can't be responsible for a regional market. You should call yourself a salesman.
According to the above analysis, the lecturer recombined the contents of the courses of marketing and market competition into the course of Essentials of Marketing and Competition, which also covers demand and market research, sales management, competitive intelligence, customer communication, sales skills, etc., and is equipped with a wealth of practical cases. In the course description, it is suggested that trainees in each region can learn some supporting course contents by themselves after the course, including: competitive intelligence and market research; Personal management time information behavior; Communication skills and teamwork.
The lecturer arrived at the training site as scheduled with the prepared syllabus and PPT documents. After a brief greeting, he began his usual communication with the audience before his explanation. A form that could be completed in five minutes was sent out. The contents include:
Name Gender Age (optional)
Unit/Region: Number of employees under the jurisdiction:
Position/title: Tel:
E-mail：
Relevant courses taken: (omitted below)
Chapter 2: Model Essay on Team Collaboration and Communication Skills
I entered the company on XX, 2013. According to the needs of the company, I currently hold the position of XX, responsible for XXXX.
I am conscientious, careful and have a strong sense of responsibility and enterprising spirit. I am diligent and unremitting, and have great enthusiasm for work; Open minded, willing to communicate with others, good and skilled communication skills, and strong team cooperation ability; Have a strong sense of responsibility, really complete the work assigned by the leader, work together with colleagues in the company, get along well and harmoniously, and cooperate with department heads to successfully complete various tasks; Actively learn new knowledge and skills, pay attention to their own development and progress, and usually use off duty time to improve their comprehensive quality through training and learning. At present, they are studying in TV University, hoping to apply what they have learned in the future, and develop and progress together with the company.
Over the past two months, I have made some progress with the warm help and care of President Wang, company leaders and colleagues. In general, I think I still have the following shortcomings and shortcomings:
1、 In terms of ideology, individualism is strong and randomness is large, which makes it appear not modest and lax, not modest and prudent, and respects and obeys;
2、 Sometimes they are not competent enough to handle affairs, and their words and deeds do not pay attention to restraining themselves;
3、 The work initiative is not enough, the foresight and creativity of the work are not enough, and there is still a certain distance from the requirements of leaders;
4、 Business knowledge, especially relevant laws and regulations, is not solid enough.
In my future work and study, I will be more strict with myself and learn from other leaders and colleagues modestly. I believe that with my high sense of responsibility and self-confidence, I will be able to correct these shortcomings and strive for greater progress in all aspects.
According to the company's rules and regulations, probationary personnel can be employed as regular employees of the company after they pass the two month probation period. During my work, I worked hard and carefully, with a strong sense of responsibility and enterprising spirit. I was diligent and tireless, and was very enthusiastic about work [!]; Open minded, willing to communicate with others, good and skilled communication skills, and strong team cooperation ability. Therefore, I hereby apply to the company to give a qualified evaluation based on my work ability, attitude and performance, so that I can become a regular employee on schedule.
When I came here to work, my greatest achievement was that I had made great progress and improvement in professionalism, ideological level, business quality and work ability, which also encouraged me to make continuous progress and improvement in my work. I understand that the bright future of the enterprise depends on everyone's efforts. I believe that with the joint efforts of all employees, the bright future of the enterprise will be more brilliant. In the future work, I will work harder and hope that the superior leaders will approve me to become a full member.
Sincerely
Salute!
applicant:
Chapter 3: Model Essay on Team Collaboration and Communication Skills
I joined the company on X, 2010. According to the needs of the company, I currently hold the position of XX, responsible for XXXX.
I am conscientious, careful and have a strong sense of responsibility and enterprising spirit. I am diligent and unremitting, and have great enthusiasm for work; Open minded, willing to communicate with others, good and skilled communication skills, and strong team cooperation ability; Have a strong sense of responsibility, really complete the work assigned by the leader, work together with colleagues in the company, get along well and harmoniously, and cooperate with department heads to successfully complete various tasks; Actively learn new knowledge and skills, pay attention to their own development and progress, and usually use off duty time to improve their comprehensive quality through training and learning. At present, they are studying in TV University, hoping to apply what they have learned in the future, and develop and progress together with the company. Over the past two months, I have made some progress with the warm help and care of President Wang, company leaders and colleagues. In general, I think I still have the following shortcomings and shortcomings:
1、 In terms of ideology, individualism is strong and randomness is large, which makes it appear not modest and lax, not modest and prudent, and respects and obeys;
2、 Sometimes they are not competent enough to handle affairs, and their words and deeds do not pay attention to restraining themselves;
3、 The work initiative is not enough, the foresight and creativity of the work are not enough, and there is still a certain distance from the requirements of leaders;
4、 Business knowledge, especially relevant laws and regulations, is not solid enough.
In my future work and study, I will be more strict with myself and learn from other leaders and colleagues modestly. I believe that with my high sense of responsibility and self-confidence, I will be able to correct these shortcomings and strive for greater progress in all aspects.
According to the company's rules and regulations, probationary personnel can be employed as regular employees of the company after they pass the two month probation period. During my work, I worked hard and carefully, with strong sense of responsibility and enterprising spirit, and I was diligent and enthusiastic; Open minded, willing to communicate with others, good and skilled communication skills, and strong team cooperation ability. Therefore, I hereby apply to the company to give a qualified evaluation based on my work ability, attitude and performance, so that I can become a regular employee on schedule.
When I came here to work, my greatest achievement was that I had made great progress and improvement in professionalism, ideological level, business quality and work ability, which also encouraged me to make continuous progress and improvement in my work. I understand that the bright future of the enterprise depends on everyone's efforts. I believe that with the joint efforts of all employees, the bright future of the enterprise will be more brilliant. In the future work, I will work harder and hope that the superior leaders will approve me to become a full member.
Chapter 4: Model Articles on Team Collaboration and Communication Skills
1、 Strengthen the understanding of new employees' past experience before training
Those who have work experience must learn about their historical work from the original company, especially those who have work experience in call center. By understanding the past work performance of employees, we can help us decide whether to finally enroll the employee. More importantly, we can help our employees to contact more business content according to their characteristics in the training process, focus on developing their strengths, and cultivate diversified call center talents.
2、 Establish five expectations management for new employees during training
New employees need to focus on habit cultivation in the first three months. Good habits will benefit employees throughout their career and also reduce difficulties in on-site management.
First, active learning. Cultivate students' active learning ability and give play to their subjective initiative. In the course of teaching, sort out the contents of active learning and teaching in the course to form a "active passive interactive" teaching routine.
Second, independence. From knowledge search and learning to answering customer questions, it fully enables new employees to develop the habit of independence and reduce their dependence on lecturers and team leaders. Refer to the toothpick management method, set different toothpick values for students at different stages, and gradually develop the habit of independent thinking and problem solving.
Third, self-management. During the training, the trainees shall be informed of the precautions and requirements in the work, so that the employees can know the specific requirements and learn self-management.
Fourth, team honor. It is very helpful for the post-90s generation to mobilize their work emotions through teams. We must strengthen team awareness and teamwork in training courses, and strengthen the guiding role of team spirit on individuals.
Fifth, make good use of tools. Establish a toolbox for new employees, clearly inform them of the tools they can use and how to quickly and accurately find the knowledge we need through the tools.
3、 Establish a collaborative management mechanism for instructors and trainers during the trial connection
The trial connection process is the most important part in the training and management of new employees. In this process, new employees begin to face customers independently, get into contact with customers' various problems, and start to transmit the content they see from the knowledge base to customers through headphones. At this time, their psychological endurance needs to be severely tested. Therefore, in addition to helping employees master business skills, we should also take into account employees' nervousness and offer our help as soon as employees need it. Considering that there is only one trainer as the head teacher in the training class for new employees, it is necessary to establish a counselor assistance mechanism.
They usually choose the veteran who has skilled business knowledge, good communication skills, abides by the professional ethics of the customer service industry, can listen patiently, coach carefully, agree with the company's culture and values, and has no bad records as the counselor. In order to ensure timely and effective attention to new employees, a counselor usually follows up 3-4 new employees. The coaching steps are as follows:
First, two days before the trial connection, the trainer held a communication meeting, the new staff and the instructor got to know each other, and made personnel arrangements; Second, on the first and second days of trial answering, the instructor arranged new employees to go online alone to try to answer 2-3 calls, to exercise the psychological quality of new employees, and the instructor monitored the recording of new employees' trial answering synchronously; Third, after offline, the counselor and the new employee will discuss the common problems together, coach the new employee against the wrong business in the recording and assist the new employee to call back users, so as to ensure the service quality of the new employee; Fourth, from the third day of the trial connection, provide timely support for business questions, system operation, communication skills and other issues arising during the call of new employees; Fifthly, the counselor will conduct 0.5 hour audit for the new employees, give timely and correct guidance to the problems found in the audit, and remind the common problems in the class meeting, and incorporate them into the training plan for repeated implementation and consolidation; Sixth, one hour pre shift meeting/post shift meeting every day to implement the business and consolidate the training for new employees, and to address the business problems of new employees the previous day; Seventh, assist the trainer to pay attention to the new employees' ideological trends at any time, timely coach and remind employees to develop in the right direction, and cultivate employees' positive attitude.
4、 After acceptance, the effect tracking mechanism of instructors and trainers
After the acceptance of new employees, in order to better help new employees enhance their business knowledge, system operation ability and communication skills, and at the same time let new employees feel the collective care, counselors must assist the responsible monitor to help new employees. Responsibilities are as follows:
First, conduct business dial test for new employees, and analyze the problems found in the dial test process; Second, arrange new and old employees to attend the audition, and the instructor shall assist in recording and monitoring, and analyze the contents of the audition; Third, according to the problems found in the process of dial testing and auditing, draw up a training plan and conduct training. After training, conduct spot checks on new employees to ensure that they absorb the training content of the day; Fourth, in order to improve the communication skills of new employees and enable them to find their own problems, we will conduct periodic recording and broadcasting for new employees (weekly/time); Fifth, assist the responsible monitor to pay attention to the new employees' ideological trends at any time, timely coach and remind employees to develop in the right direction, and cultivate their positive attitude.
5、 Carry out graduation ceremony for new employees
Every detail of the pre job training for new employees, including group competitions, expansion, meals, learning scenes, breaks, trial receptions, dinners outside, examinations, counselors helping new employees, personal photos of employees, etc., is taken with a camera or mobile phone as a bit of sharing or recollection at the graduation ceremony of new employees. At this moving moment, we should enhance the emotional side of new employees, enhance their cohesion, and let them have more motivation and vision to start a new stage.
Chapter 5: Model Articles on Team Collaboration and Communication Skills
In recent years, due to the social attention to higher vocational colleges, all kinds of higher vocational colleges have flourished in this favorable form. The state has issued a series of support for higher vocational colleges and put forward suggestions for the development of various higher vocational colleges. In 2014, the Information Office of the State Council reported that there are 1321 higher vocational colleges in China, with an annual enrollment of 3.18 million people and 9.736 million students, accounting for 45.5% of higher education. The huge student flow and the huge dog demand of the market provide more development space and opportunities for higher vocational colleges.
2、 Major training objectives of higher vocational colleges
1. Basic professional ability in finance and economics.
It mainly refers to the basic professional ability set by various courses, such as the basic accounting ability of accounting, including filling in vouchers, reviewing vouchers and issuing financial statements. Professional basic ability is the professional ability that a professional student must have, and is the basis of all follow-up work. The solid level of knowledge in this part will determine the basic motivation of students' professional development in the future.
2. Professional improvement ability of finance and economics.
It mainly refers to the professional promotion ability set by various courses, such as the ability to think about problems, analyze problems and solve problems by hand. Professional promotion ability is the professional development ability of a professional student. Today is the 21st century. With the development of the times, it is not enough for a professional to only have technology, but also need to have corresponding skills. Where do skills come from? The most direct expression is the ability and means to solve problems. This outstanding problem is mainly solved by professional improvement ability.
3. The ability of communication and teamwork required by various talents.
It mainly refers to the general knowledge ability required by various talents, including communication ability, expression ability, teamwork ability and a series of other related abilities. People live in this society not as a single individual, but as a group. How to show your leadership talents and professional skills in a group makes you an indispensable member of the team, which is usually closely related to general education ability. Therefore, I think that in addition to solid professional ability, general education ability will become a sharp weapon for students in vocational colleges in the workplace.
3、 Some Suggestions on Curriculum Design of Accounting Major
1. One year and two semesters for basic courses (e.g. accounting qualification certificate, securities qualification certificate, etc.).
Compared with undergraduate students, students in higher vocational colleges have a certain degree gap, but they can work harder on the corresponding qualification certificates. As we all know, the qualification certificate is like a "stepping stone" to the financial industry. All kinds of qualification certificates are mainly presented in the form of computer test and written test, which comprehensively examines the comprehensive professional ability of examiners. Therefore, I think the first stage of student training is mainly from the professional basic knowledge ability and obtaining the corresponding qualification certificate as the development goal. Course offering suggestions (taking accounting as an example): professional basic courses such as accounting basics, financial regulations and accounting professional ethics, accounting computerization, etc.
2. Focus on training students' practical ability in finance and economics for a long time: 1 year and 2 semesters.
According to the job requirements of finance and economics personnel we learned in the relevant markets, we can see that the general direction of finance and economics majors includes: cashier, accounting, financing commissioner, finance, securities, etc., all of which have quite a lot of requirements on professional practical ability of finance and economics practitioners. In other words, students' practical ability determines their future employability and salary to a large extent. Course offering suggestions (taking accounting as an example): cashier practice, primary accounting practice, financial accounting, financial management, financial statement analysis, application of ERP system, economic law, application of excel in finance, intermediate accounting practice (optional), etc.
3. Focusing on the students' comprehensive practical ability and the ability and skills of job interview for a long time: one semester for half a year.
Chapter 6: Model Articles on Team Collaboration and Communication Skills
1、 Profile:
Aggressive, professional and focused
The market that is destined to be made by business personnel without arrogance is also mediocre and has no bright spots. Hegemony is not banditry, nor hegemony, but super confidence and pride of not taking the final vow. It is also a positive mental state. Knowledge and ability to a certain extent, people will have domineering. People should always have a little spirit. Only with spirit can we have energy, experience and make achievements. Hegemony comes from professional focus, which is inseparable. Without professional focus, solid market knowledge and effective grasp of channels and communication, that kind of arrogance is blind and powerless. Therefore, marketing personnel must first be professional and dedicated. How to be professional and focused? You must be fully familiar with your product characteristics, selling points, consumer groups, channel categories, price system, promotional activities, promotional methods, etc., which are the most basic. With these basic knowledge and customer communication skills training. It can let a business person focus professionally first. As Sushi said, in ancient times, people who made great achievements not only had extraordinary talents, but also had indomitable ambition. Focus is the foundation of success. Only persevere can we succeed!
Be proactive and quick, and smile frankly
Being proactive and quick requires business personnel to have a sensitive and proactive response and awareness. At the same time, it is also doomed to require business personnel to have a healthy body, especially terminal business personnel who usually visit stores. Even if there is a means of transportation, it also requires a lot of physical strength. Therefore, it is a test for the physical strength of business personnel, and business personnel should also have the awareness that health is the first, Take part in physical exercise and build up your physique after work. As the saying goes, "running business" emphasizes the significance of running. Go into the market actively and quickly, visit more frequently, increase the probability of transaction, and win in the probability. Frequent visit and market walking will also benefit you a lot. People who work in the market do not enter the market. It is self defeating to think about the market by taking it for granted. It is slowly ending my career. The quality of an excellent front-line person is to actively and quickly enter the market and respond to market problems.
An honest smile is very important. It is a test of the psychological quality of business personnel. Whether it is scolded by the boss, a small dispute with colleagues, or being denied and rejected in the process of sales in the terminal market, it will leave us unhappy. But we must smile frankly. First of all, it is a state of "indifference", showing confidence and not caring, All to the front, free and easy to face all unhappiness and frustrations. Only by actively entering the market and smiling frankly in the face of difficulties can we succeed.
2、 Strategy:
Make good use of tactics to surpass the opponent
The tactics of surpassing the opponent are very important. Ordinary business personnel may want to surpass the opponent, but considering the brand and other advantages of the opponent, they are expected to gradually alienate and give up. Being content with the status quo, they feel that they should be inferior to the competing products, and they feel that they cannot surpass the opponent. A state of defeat before the battle emerges. Even if the competing products are indeed stronger than our products, they are not so terrible. In addition to the objective brand influence, the market performance of the terminal will play a major role in the performance of the terminal. The key is do you have tactics? Use it well? If you are a conscientious person, you need to analyze the store data of the terminal, sort out the types and large customers of the market stores, grade customers according to the sales volume, and find out the reasons for the breakthrough by comparing the stores with a large gap between you and the competitors. Regardless of the maintenance of customer relationship, you should surpass competitive products. If the price system cannot be changed, you can activate your market by applying for promotional activities or promotional products. The expansion of distribution channels is more laborious than the business of competing products. More stores should be established, more communication should be made, and more feedback should be given. It is expected that the market will gradually improve or even greatly improve. If it is passive surrender and competing products are more ruthless, your market will gradually shrink, or even weaken to the point where it is difficult to turn over. The accumulation and application of tactics can change the terminal. The paper has to come to a shallow end. I must know that this matter must be practiced. Use tactics in a down-to-earth manner to find out the answer in actual combat.
Data speaking, scientific analysis
The author has been advocating scientific and data marketing. Only by reflecting the market problems with data can we scientifically deal with them. The market information is vague, even false, which will also lead to major mistakes in making decisions with the leaders above. The reflection of data comes from the front line. Only the front line business knows the real beauty and ugliness of the market. The front line staff must be conscientious, meticulously collect and interview data, and fully understand the market. Data analysis is a method. Whether reporting leaders or bosses talk about data is the most important, apply for company support, make tables with data, and analyze data, Putting forward improvement plans will be valued and recognized by leaders, and front-line business personnel should use this tool to effectively carry out market practice. Scientific analysis is a kind of thinking method that decomposes the whole into parts, decomposes complex things into various elements, and conducts research and understanding on these parts or elements. The marketing links are subdivided, the reasons are subdivided, and the results are subdivided. For example, the sales volume of a store dropped by 20%. Do we need to increase the sales volume of the main competitive products, and how much? Is it because their display is more advantageous? Or is it driven by promotional activities, or is the customer relationship better, and the boss has a big push, what are our measures? What's the next step? A scientific analysis will lead to a more comprehensive answer and a more thoughtful plan. It is conducive to solving the persistent problems of the market and improving steadily.
Teamwork and cooperation
The team spirit, in short, is the embodiment of the overall view, the spirit of cooperation and the spirit of service. Team spirit is based on respect for individual personality and achievements. The core is cooperation, and the highest level is the centripetal force and cohesion of all members, which reflects the unity of individual interests and overall interests, and thus ensures the efficient operation of the organization. Leaders of the enterprise hope that every employee is excellent and useful to the company. However, the excessively excellent personnel should not deny or squeeze the whole team because of their personal talents, and should not be dismissive of other employees. In this way, their reputation in the team will be very poor, and they will be gradually denied and eliminated by the team. People not only need talent, but also, more importantly, morality and collective sense. Only by being modest and prudent, not conceited, good at handling team relations and teamwork can we go further.
Keep learning and improving
Chapter 7: Model Articles on Team Collaboration and Communication Skills
Keyword: professional manager performance appraisal management quality
Economic development is inseparable from the strength of enterprises, and the growth of enterprises is inseparable from excellent professional managers. Professional managers play an important role in allocating enterprise resources, and their management quality directly affects the quality of enterprise benefits. At present, China's professional managers are in the early stage of development, and there is a great room for the overall quality development. Therefore, it is of great significance to explore the cultivation of professional managers' management quality.
1、 The management quality that professional managers should possess
Mr. Drucker once said: "More and more people in the workplace need to learn to 'operate and manage themselves'. They should know how to put themselves where they can make the most contributions and learn to play their strengths." [1] This sentence shows that self-management quality is the basic quality of a professional manager and an important prerequisite for management activities. Secondly, managers must also have the quality of teamwork, respect, rely on and develop the strength of employees, and form a highly cohesive team to bring about healthy development for the enterprise. In addition, professional managers must learn advanced management theory and master professional management technology to carry out various management activities.
Among them, my management quality includes good personal conduct, good communication awareness and ability, good decision-making ability, self motivation and development ability, and down-to-earth work style. Team cooperation quality includes: 1. leadership quality, including the ability to develop and teach subordinates, the ability to implement and promote corporate culture, and the awareness of employee orientation; 2. Team cooperation quality, including the awareness and ability of team building, the awareness and ability to motivate others, and the ability to create a good working environment. Professional technical quality includes: 1. Process management quality, including the ability to establish and maintain standards, maintain and develop processes, and analyze data; 2. Basic work quality, including business awareness, work planning and priority, data analysis and processing ability, and ability to complete sales profit indicators. Only when managers combine their own quality with their internal strength can they effectively use professional technology to promote the growth of enterprises.
2、 An Analysis of the Current Situation of Professional Managers' Management Quality
According to the 2006 Survey Report on the Quality and Training Needs of Chinese SMEs' Managers, the surveyed SMEs' managers have three major worries: first, "performance appraisal", accounting for 32.6%; The second is "role grasping and handling", accounting for 30.6%; The third is "communication skills", accounting for 26.8%. [2] The three worries reflect that professional managers need to improve their motivation team quality, leadership quality and self-management quality.
（1） The quality of the incentive team needs to be improved
The annoyance of "performance appraisal" reflects that many managers, in order to simplify the process, often adopt simple appraisal methods for appraisal. They only understand the daily work of their subordinates, subjectively and unilaterally view the characteristics of employees, and cannot know people to use land to build teams; Some managers do not take the actual situation of employees as the basis, do not analyze quantitative indicators, have prejudice or prejudice against employees, do not see the changes and development of others, and cannot implement effective incentives; These subjective consciousness often comes from the arrogant attitude of the high position and weight of managers, which makes them unable to see the contributions and needs of employees, so they cannot provide convenience for employees and create a good working environment. [3]
（2） Leadership quality needs to be improved
The trouble of "grasping and handling roles" reflects that many managers cannot play the role of mentors and coaches when employees encounter problems and difficulties to help them build confidence and find solutions, nor can they find employees' advantages and promote their own development, and only shift responsibility to employees, resulting in loss of leadership prestige; Many managers fail to practice the corporate culture and system and act as the image spokesperson of the enterprise, which often makes them slogan and empty, and cannot convince employees, making people distracted and difficult to manage; Many managers fail to implement the role of big parents and care for employees' feelings, which often leads to misunderstanding and estrangement and hinders work.
（3） Self management quality needs to be improved
The trouble of "communication skills" reflects that many managers tend to be self-centered, unable to analyze problems from the perspective of others, which is difficult to be trusted, leading to communication barriers; Many managers are limited by their own way of thinking. They often express their will from their own ideas, ignoring the interaction and communication with employees, and are unable to form effective communication; Many managers do not pay attention to the collection and analysis of data, and make plans and rigid requirements unilaterally and arbitrarily, which often leads to misunderstanding, poor information and is not conducive to decision-making; Many managers ignore the opinions and suggestions of others, not only can't improve themselves, but also affect the development of employees; There are also many managers who can't go deep into the work of employees and give them proper guidance, but just assign tasks and then leave them alone, often because the small details miss the big things.
3、 Main contents of management quality training for professional managers
The content of professional managers' management quality training is very rich. According to the current situation of management quality of professional managers in China, management theory and related theories, the author believes that the following aspects should be focused on to cultivate the management quality of professional managers.
（1） Cultivate the quality of professional managers to motivate teams
The talents of professional managers can only be implemented if they are supported and cooperated by employees. Therefore, it is necessary to cultivate the awareness of managers to attach importance to teams and their ability to build teams, so as to unite people and unite forces; Everyone has unlimited potential, which needs managers to constantly discover and tap, so we should cultivate managers' awareness and ability to motivate others; Only by allowing employees to work in peace of mind and comfort, and giving full play to their personal strength, can we inject vitality into the enterprise, so we also need to cultivate the ability of managers to create a good working environment.
（2） Cultivate the leadership quality of professional managers
Professional managers are in a position to take charge of the overall situation of the enterprise, so they should cultivate their awareness and ability to be mentors and coaches of employees, so that they can help employees build confidence and seek solutions when they encounter problems and difficulties, and at the same time enable them to discover and give play to the advantages of employees, and deploy their troops in a forward-looking manner; They should also cultivate their ability to implement and promote the corporate culture, so that their every move can conform to the corporate system and culture, and set an example for employees; More importantly, we should cultivate their employee oriented awareness, so that they can analyze problems from the perspective of employees, put themselves in the position of employees to solve their difficulties, and create a harmonious working atmosphere.
（3） Cultivating the Self management Quality of Professional Managers
First of all, professional managers should be trained to have good personal conduct, which is the premise to ensure the healthy development of enterprises; The second is to cultivate good expression ability and communication awareness, so that they can correctly convey their own ideas and patiently listen to the opinions of others, which is an important part of effective communication; The third is to cultivate good decision-making ability, so that they can keep calm, rational analysis and decisive decision-making when facing problems, which is an important ability to solve management problems; The fourth is to cultivate the ability of self motivation and development, make them pay attention to independent learning, accumulate experience, and constantly improve themselves, which is the internal driving force of enterprise development; The last is to cultivate a down-to-earth work style. "One step at a time will not lead to a thousand miles". Everything must be completed step by step, which is the basis for the steady and orderly development of management work.
4、 The Main Ways and Methods to Cultivate the Management Quality of Professional Managers
（1） Carry out interactive activities to cultivate and motivate team quality
Strengthening the interaction with employees is conducive to deepening mutual understanding and enhancing mutual trust, so that managers can know and use people well, appoint people on their merits, and improve the awareness of valuing teams and the ability to build teams; The interaction can enable managers to find the shining points of employees, and then can better motivate others; Understanding the characteristics, personality and preferences of employees can enable managers to provide appropriate convenience for employees according to the situation and exercise their ability to create a good working environment. There are many forms of interaction, such as frequent walking, chatting and heart to heart talk; For example, holding health activities and group tours.
（2） Developing Participatory Management to Cultivate Leadership Quality
Let employees participate in management activities and listen to their voices, which can enable managers to discover and give full play to employees' abilities and advantages, and improve their ability to develop and teach subordinates; It can enable managers to discover employees' understanding and misunderstanding of corporate culture and system, and by explaining to them and taking improvement measures, on the one hand, enhance mutual trust, on the other hand, improve managers' ability to promote and implement corporate culture and system; It can also enable managers to discover the contributions and contributions of employees and strengthen the awareness and action of employee orientation.
（3） Conducting Managers' Symposium to Cultivate Self management Quality
In the symposium, managers are both lecturers and students, who can learn from the example of excellent managers, encourage each other and jointly improve their personal conduct; The manager can make a speech in the meeting to cultivate his good expression ability, and the feedback from the audience can enable him to develop his ability to think and listen from the perspective; It can analyze various cases, increase the knowledge and experience of managers, and cultivate their ability to keep calm, analyze rationally and make decisive decisions in the face of complex problems; They can share their work experience. This process of self summary, self reflection and self discovery is conducive to cultivating the ability of self motivation and development; Through this way of managers gathering, we can see that "there are people outside the mountain, there are mountains outside the mountain", which can broaden our vision and mind, cultivate a modest and studious attitude, and then form a down-to-earth work style of managers.
reference:
[1] Written by Peter Drucker, translated by Xu Shixiang, an effective manager [M], Beijing: Beijing Machine Press, 2005
[2] Qin Zhihui, Zhang Xiaohui, Fan Yinghui, Urgent training needs for senior managers [M], China's SMEs, 2007 (05)
Chapter 8: Model Essay on Team Collaboration and Communication Skills
Dear leaders
I entered Baihua Supermarket on July, 20xx. According to the needs of the company, I currently hold the position of xx, responsible for xx work. I am conscientious, careful and have a strong sense of responsibility and initiative in my work. I am diligent, enthusiastic, cheerful, willing to communicate with others, have good and skilled communication skills, have strong team cooperation ability, can successfully complete the work delivered by the leader, and cooperate with colleagues in the supermarket, and have a harmonious and harmonious relationship, Actively cooperate with the department head to complete all work, pay attention to their own development and progress, and have been recognized by the department leaders and colleagues. Of course, I also had some small mistakes and problems in my work, and the department leader also pointed them out to me in time, which promoted my work maturity. For more than a month, I have made some progress with the enthusiastic help and care of my department leaders and colleagues. I deeply realize the importance of a harmonious and progressive team. Baihua Supermarket has given me such a stage to play. I will cherish this opportunity and do my best for the development of Baihua Supermarket. When I came here to work, my biggest gain was nothing more than professionalism. My working ability has been greatly improved and improved, which encourages me to make continuous progress and improvement in my work. I understand that the bright future of Baihua Supermarket depends on everyone's efforts. I believe that with the joint efforts of all employees, the bright future of Baihua Supermarket will be more brilliant.
I hereby apply for becoming a regular employee of Baihua Supermarket, hoping that I can become a regular employee of Baihua Supermarket, and I sincerely ask the leadership for approval.
Applicant: xxx
MM/DD/YYYY
Fan Wener
Dear leaders
I entered Ruifeng Garden on March 6, 20xx. According to the needs of the Fresh Food Department, I am currently working as a division division in charge of fresh meat stalls. I am conscientious, careful and have a strong sense of responsibility. I am diligent and unremitting, and have great enthusiasm for work; Open minded, willing to communicate with others, with strong teamwork ability; I have really completed the work assigned by the foreman, and have been able to work together with colleagues in a harmonious and harmonious relationship. Over the past three months, I have made some progress with the enthusiastic help and care of the foreman and colleagues. When I came here to work, my greatest achievement was that I had made great progress and improvement in professionalism and work ability, which also encouraged me to make continuous progress and improvement in my work. I understand that the bright future of Ruifeng Park depends on everyone's efforts. I believe that with the joint efforts of all staff, the bright future of Ruifeng Park will be more brilliant. In the future work, I will work harder and hope that the superior leaders will approve me to become a full member
Chapter 9: Model Essay on Team Collaboration and Communication Skills
Hardworking, strong sense of responsibility, able to adapt to various work abilities, good at communicating with people, mature, honest, and able to handle various personnel relations. And can quickly integrate into the team work, is a learning and practical staff Work to complete the goal and achieve the goal as their own responsibility, dare to take responsibility, full of work passion, believe that passion is everything. If I can be employed by your company, I will work together with your company to create a brilliant tomorrow.
I am gentle, honest and upright, have a strong ambition and thirst for knowledge, work down-to-earth, have a strong sense of responsibility and hard-working spirit. Get along well with colleagues, with team spirit and strong ability to work independently. Have rich project management experience.
Broad vision and overall concept; Open and active thinking, strong ability to understand and accept new things; Good attitude, self-confidence and self-discipline; Be modest and eager to learn; Be good at innovation and have a strong ability to learn; Have good language communication skills and certain writing skills. Good affinity, obedience, cooperation, pragmatism without losing flexibility and ingenuity; Good management knowledge and skills; Have a cost concept and emphasize efficiency and benefit; Strong communication and coordination ability, learning and adaptability; Strong sense of responsibility, able to withstand pressure, good psychological quality and kindness
He is conscientious, meticulous, persistent, down-to-earth and has a strong thirst for knowledge. He has the courage to explore various difficult problems in daily learning, likes to think, is good at studying, is proficient in learning and asking, is good at discrimination, is ambitious and team spirit, is not afraid of difficulties, is good at innovation and invention, and likes challenging work.
Outgoing personality, wide range of interests, good adaptability, communication and organizational skills, as well as a strong sense of collective honor and team spirit. Friendly, conscientious, good at analyzing and solving problems.
Hardworking, strong sense of responsibility, good interpersonal relationship, good at learning from each other, diligent, with a certain pioneering and innovative spirit, quick to accept new things, wide range of contacts, and self reliant. With love, he donated blood for free during school. Worked as an intern in Jilin Shuanglong Environmental Engineering Co., Ltd., with certain work experience, and performed well during the period. I actively participated in activities inside and outside the school and won many awards, which improved my overall quality.
I am well thought, positive, adaptable, and have the ability of management and organization; Able to bear hardships and study hard in work, can withstand strong work pressure, pay attention to long-term stable development opportunities, strong negotiation and communication/coordination ability, strong sense of work responsibility and excellent problem analysis and handling ability, strong sense of teamwork, result orientation and cost control; And every work can be completed well.
Good knowledge of foreign trade, proficient in English, proficient in Japanese, good team spirit, etiquette, honor and disgrace, and integrity; Be good at communication, enthusiastic, have the courage to contribute a strong innovation ability and emergency response ability, be good at solving emergencies, and have good communication skills, and be careful and patient.
I can cooperate with colleagues, obey the arrangement, adapt to the new environment and work as soon as possible, be sincere, self-motivated, full of team spirit, and have strong communication skills; All kinds of problems encountered in work shall be found in time, with strong analysis and handling ability; He has rich experience in how to improve the execution speed, accuracy and precision of a team.
Loyal, honest, positive and optimistic, rigorous and pragmatic style, and good team spirit. Have strong management ability, excellent communication skills, and can quickly integrate into new work; Able to face work pressure well, persistent, curious and willing to accept new challenges.
I work carefully and conscientiously, have a strong sense of responsibility, have strong professional knowledge and high professional ethics, as well as strong team spirit, and can withstand certain work pressure.
I have excellent learning ability and am willing to learn, love the personnel industry, dare to innovate, and constantly pursue excellence; In many years of school education, I have constantly practiced the knowledge in textbooks and combined theoretical knowledge with practice to the maximum extent I have comprehensive professional knowledge and certain practical experience, strong communication and organization ability, integrity, hardworking, extensive hobbies, strong sense of responsibility and collective honor; Three years of college life has created an independent, self strengthening, proactive, and responsible me! I would like to use my own hands with you to create a better future.
I am cheerful, sunny, confident, team oriented, good at communicating with others, and responsible for my work, especially focusing on the cultivation of my comprehensive ability!
I am honest and trustworthy, practical, hardworking, highly responsible, proactive, self-motivated and have strong communication skills, sufficient patience, customer service awareness and good ability to assist in management. Can work conscientiously and meticulously, can withstand certain work pressure, and can unremittingly complete the work arranged by the leader, have team spirit, seriously learn new things and be willing to accept new challenges.
Be conscientious, responsible and proactive. Have a strong learning ability, can quickly adapt to and invest in the new environment, and have a strong team spirit and organizational coordination ability. Tough, hardworking, strong communication skills and rich work experience. Familiar with computer, can skillfully use office software. Open minded, positive and optimistic, creative, conscientious, has a strong ability to withstand pressure.
I am good at quality management, good at coordination and handling, have strong organizational and communication skills, and team spirit. I am easy-going, have a better understanding of Samsung's quality requirements, have a strong ability to accept things and the environment, and work actively, conscientiously and responsibly. I can complete the company's or boss's arrangements in a timely manner. I am pragmatic, diligent, proactive, and have a cool head, Work calmly and steadily.
Ge Pinghe, with strong social skills, teamwork spirit and certain organizational ability, has won unanimous praise from colleagues in work. Professionally, I have my own unique opinions and certain theoretical basis and practical experience; Have personal experience and understanding of professional market. At ordinary times, they pay attention to self-study and have certain artistic and professional qualities.
