Popular complaints

• 

  Temporary request for price increase to collect the car

  On July 31, 2022, order a car in the store, determine the configuration and options on site, place an order on the OTD platform, sign a contract, pay a deposit of 30000 yuan on the same day, and cooperate with subsequent loans. On September 28, the vehicle was delivered to the store. WeChat repeatedly urged the customer to go through the procedures for vehicle collection as soon as possible and the relevant loans were unsuccessful. The sales department did not reply to the inquiry for a long time. On the evening of October 14, the customer called to ask for a price increase before the vehicle could be collected. This behavior [Detailed]

  

  Hu | 2022-10-14 21:12 | Hubei Wuhan | Complaint type: service one five
• 

  Audi has given me a year's experience of driving without looking at the horsepower. Is it intended to let me practice drifting?

  Back and forth, more than a year. In a good state of mind, I will grind it down for you. What's the deal? Please give me some advice and let Audi give me a satisfactory explanation. The instrument panel, central control panel and black screen can't see anything. [Detailed]

  Liu Zhihui | 2022-05-16 17:32 | Guangdong Zhuhai | Complaint type: engine one six
• 

  Fraudulent sales of cars

  The salesperson lured the customer to buy the car without a spare tire. He didn't tell the customer about the spare tire until he paid for it. He didn't have a remote control. He made an appointment to get the certificate of conformity for the car at the registration time. He started calling the sales phone at 9:00 a.m. and no one answered. He finally got the certificate of conformity by dialing numerous phones at noon, 180 degree change of service before and after payment, pay [Detailed]

  Ts_6230025d67202 | 2022-03-15 11:07 | Jiangsu Xuzhou | Complaint type: Body and electrical service one two
• 

  The manufacturer shirked the responsibility because the certificate of conformity could not be found in the vehicle management department

  I went to get a temporary license plate and found that the invoice and certificate of conformity could not be found in the vehicle management. I called the manufacturer and asked the manufacturer to contact the sales person. I wanted to know whether the certificate of conformity was sold to me? Is the car sold and produced? Why is it stamped with the official seal of FAW Volkswagen [Detailed]

  Gentle Breeze | 2021-11-22 10:54 | Henan Xinxiang | Complaint Type: service one one
• 

  Leakage of Audi Q5LSOS module

  In April 2021, I bought an Audi Q5L 45, which is currently driving 5100 kilometers. In July, the vehicle stopped driving for two days. After the whole vehicle had no power and could not be started normally, I checked it to the 4S store and found that the whole vehicle was normal. In September, the first service made the 4S store detect that there was still no leakage. During the first service, I found that the Audi rescue function was closed. After the first service, the Audi rescue function was used normally On [Detailed]

  

  Zhang 12 | 2021-10-07 11:29 | Beijing Beijing | Complaint type: Body and electrical four fourteen
• 

  FAW Logistics is extremely slow

  On July 1 this year, my wife Huo Ting ordered an Audi Q5L at the Shendi 4S store in Taiyuan, Shanxi, and said that she would arrive at the store about a month later. After inquiry, vehicles were imported into logistics on July 10 and transportation on July 27. By August 7, the query vehicle had not left Hebei. Only logistics in Hebei has gone for ten days! The 4S store said that it could not restrict the logistics and said that it did not want to return the goods. Let's go [Detailed]

  

  Ts_610ea8dc8c060 | 2021-08-07 23:48 | Shanxi Taiyuan | Complaint type: service one one