12306 Responding to the purchase of window seats by high-speed railway without windows: "window seats" refer to the side with windows. Not all window seats have windows

(Original title: 12306 responded to the purchase of a window seat by high-speed railway without a window: "window" refers to the side with a window, and not all windows are located near the window)

Recently, a netizen reported that the window seat of the first class seat of the high-speed railway bought had no windows, and had complained. The netizen said that he spent more than 700 yuan to buy a first-class seat on the high-speed railway from Hangzhou East to Jinan, hoping to have a comfortable riding environment. But what he waited for was a real car. After more than four hours' journey, he thought he could look at the scenery by the window. Unexpectedly, this was the case when I got on the train. I have complained to 12306.

The live broadcast reporter contacted 12306 customer service, and the customer service said that the appearance and train organization of each train of the high-speed railway were different, so when I bought A or F window seats, the position after getting on the train was near the window, but not necessarily there was a window. The customer service further explained that the window side refers to the side with windows, and it is not guaranteed that there are windows. If passengers want to choose a window seat, it is recommended to report to the stewards on the train to see if they can change seats if conditions permit.

Is there any way to avoid selecting windowless seats? The customer service said that the high-speed railway seats are not sophisticated in terms of numbers, because the train operation organization is different, and the car body may also be different. The high-speed railway is not a large window, but it has a partition in the middle, so it is impossible to choose a window seat.