Orange friend rzep9mej posted a "complaint for help" in Orange persimmon interaction:
Yesterday, the Siemens refrigerator broke at home and wanted to be repaired by Siemens. As a result, a fake Siemens replaced a motherboard and charged 1580 yuan. Today, it was confirmed by the real Siemens maintenance platform that they had not sent this work order. Even if the motherboard was replaced, it would cost only 400 yuan. The fake Siemens maintenance platform that came to my home: Hangzhou Chengxin Home Appliance Special Maintenance Department 4008731099, fake Siemens master 1875801 * * * *, asked the media to help me fight against fake maintenance merchants and return the overcharged money.
The refrigerator broke, and I made an appointment to call 400 for on-site maintenance
It cost 1580 yuan to replace the main board of Siemens refrigerator
Ms. Li, the lover who posted the post, told the reporter the story. On May 9, she found that the Siemens refrigerator at home was not powered on. On the morning of May 10, she searched for "Siemens refrigerator maintenance" through her mobile phone Baidu, and the webpage that popped up ranked third was "refrigerator maintenance" and displayed "400 phone number". She called this phone to make an appointment for refrigerator maintenance.
Siemens refrigerator in Ms. Li's house
Ms. Li said that she called 4008731099 before 9 am that day, and the person who answered the phone was a woman, asking if it was Siemens home appliance maintenance? The other party said yes, Ms. Li said about her refrigerator, and the other party said that she would send a master to visit her soon. Because she forgot to ask about the price, Ms. Li dialed the 400 phone for the second time, and the man answered the phone again asked if it was Siemens home appliance maintenance. The other party said yes, and asked how the other party charged? The other party said that the door-to-door fee was 50 yuan, the maintenance fee was 50 yuan, and the parts fee was added.
About an hour after the 400 phone call, two masters came, an older one and a young one. They heard that they were from Sichuan. The master dragged the refrigerator out for inspection and said that the main board was broken and needed to be replaced. He opened it at the top right of the refrigerator and replaced it with something like a long box. The master also opened the screws at a place behind the refrigerator, Let her wipe the dust with a rag, and then fix the refrigerator and power it on. At 11:17 a.m. on May 10, Ms. Li transferred 1580 yuan to the other party through Alipay.
On May 10, Ms. Li transferred 1580 yuan from Alipay to Shifu
After replacing the main board, it trips and cuts off power every day
Siemens official said that the most expensive motherboard is more than 400 yuan
After the refrigerator was repaired on May 10, Ms. Li's husband found that the power of the refrigerator tripped when he went to the toilet at about 3:00 a.m. on May 11. In the morning and afternoon of May 12, the power of the refrigerator tripped twice again. At 11:17 a.m. on May 13, the power of the fourth trip was cut off. The power trip of the refrigerator will lead to "power failure of all kitchen appliances and study", which did not happen before the replacement of the refrigerator main board.
Ms. Li and her family felt that there might be a problem with this maintenance. They found out the information when they bought the Siemens refrigerator, contacted the official after-sales service of Siemens Appliances, and were told that the main board of the refrigerator was broken, and it only needed more than 400 pieces to replace it. That night, Ms. Li contacted the on-site maintenance technician, hoping to get back the original refrigerator motherboard, and asked the technician if he could send it back? You can also tell the address. Her husband can take it in the past. The maintenance technician promised to send it to them the next day, but Ms. Li has not received the original motherboard.
Ms. Li said that later, her daughter called 4008731099, and she was able to get through for the first time. As soon as she talked about her family, the other party hung up. She called five or six times again, but no one answered. She and her husband called but no one answered. I wonder if they had blackmailed her? Later, I saw the report of the orange persimmon direct train, "Siemens customer service" repaired the dryer at home and replaced the parts falsely, and "Chinese women who are unwilling to give in" did two things to recover the 800 yuan part fee ". On May 12, Ms. Li went to Xianlin Police Station to report to the police, and made an appointment for the official after-sales home inspection and maintenance of Siemens household appliances on May 14. Ms. Li also told the situation to Xianlin Police Station. The police said that the official after-sales service of Siemens can call 110 or the police station alarm number, and they will also come.
The mainboard installed by the maintenance technician searched online is not universal
Many owners nearby have been cheated for two or three thousand yuan
At 1:23 p.m. on May 14, Shu Shifu, the official after-sales of Siemens Appliances, came to Ms. Li's house and replaced the main board of the refrigerator. The door-to-door fee was 50 yuan, the maintenance fee was 120 yuan, and the accessory fee was 465 yuan. Ms. Li paid 635 yuan to Hangzhou Branch of BSH Home Appliances Services Jiangsu Co., Ltd. at 1:41 p.m.
Ms. Li paid 635 yuan to the official after-sales company of Siemens
On the engineer's note of the Siemens home service electronic work order, it was written: "I saw that there was no display on the operation panel and the controller had no 9V or 12V voltage output. I did it, replaced the control module, and went home to check the parts that were not replaced by the external personnel of the machine."
Siemens official after-sales electronic work order
Shu Shifu said that the mainboard model replaced by the previous maintenance technician for Siemens refrigerators is not universal, which is why the refrigerators always trip. If the output voltage does not match, the refrigerator compressor will trip if it continues to work overheated.
Non universal motherboards replaced by 400 platform maintenance technicians at three times high price
Master Shu also said that the 1580 yuan charged by the other party for replacing the motherboard of Ms. Li's refrigerator was less, and the 2000 yuan or 3000 yuan charged by the third-party maintenance master for replacing the motherboard by the villa residents in the community and the home residents.
From the left are Ms. Li, Master Shu, and Ms. Li's husband
In the afternoon of May 14, they found the relevant departments in Yuhang District with the problematic motherboard, and the staff said that the 400 platform and honest home appliance maintenance could not be verified as enterprises under the jurisdiction, could not be filed, and fraud could not be established.
Ms. Li and her husband decided to go to the court to figure it out and resolutely eliminate the 400 black platform. On May 15, they went to the People's Court of Yuhang District, Hangzhou City to start the road of judicial rights protection. The court has issued a "contact list for assistance inquiry" to the relevant parties, and the court told them that this process might be long.
Many people are trapped in home appliance maintenance through internet search
How to identify the official service number recommended by the network
Ms. Li said that the number 4008731099 could no longer be seen by searching for "Siemens refrigerator maintenance" on Baidu mobile phone. The reporter used Baidu mobile phone to search for "Siemens refrigerator maintenance". The customer service phone of Siemens home appliances was placed at the top, and "Baidu security number authentication platform" was displayed below the number. The next four consecutive calls were recommendation calls with the words "Hangzhou, refrigerator maintenance", and each recommendation was followed by the words "advertising" in light gray font.
How can consumers find the official after-sales service telephone on the Internet?
The staff of Zhejiang Shuaikang Electric Co., Ltd. said that the after-sales service telephone number of brand home appliance enterprises was searched online, Input "brand+after-sales", Baidu has "enterprise official number" for the brand official number, and consumers should pay attention to identification. The headline search prompt is "This result is provided by the phone state and has been certified by the enterprise".
Baidu Search Shuaikang+After sales
Headline search Shuaikang+after-sales
Hengyang citizens once complained about the 400 phone fraud
Reply from the local municipal supervisor: the registered place is Xinghua, Jiangsu, and it is recommended to report to the local authority
On January 11, 2024, a citizen of Hengyang, Hunan complained that 4008731099 home appliance maintenance platform pretended to be Wanhe after-sales and Hengyang maintenance personnel 1537734 * * * * * *, engaged in fraud, turned small problems into big problems, and charged arbitrary fees!
On November 26, 2023, the citizen could not start the fire because of the failure of the Wanhe water heater at home. He found a 4008731099 phone number on the Internet. The maintenance personnel came to the door to say that the main board was broken, and the material cost was 380 yuan. They said the price was 280 yuan, 40 yuan was 40 yuan, and they collected 320 yuan together. After one year of maintenance, the personnel took away the replaced things.
"On January 11, 2024, the same problem occurred with the water heater, and he didn't answer the phone. After checking on the Internet, the thing he replaced was just a damper switch, which cost only ten or twenty yuan. The other party called 4008731099 many times that day, but they didn't listen to the explanation, only said the charge was reasonable, and they couldn't talk about the water heater several times, so the other party hung up! Call the maintenance worker, just said that the user who repaired the car the previous month hung up! Then he never answered. "
On January 18, 2024, Hengyang Market Supervision Administration replied, "In the early stage, according to the feedback from Yanfeng District Market Supervision Administration, the home appliance maintenance platform and maintenance personnel refused to communicate and could not verify the specific information of the maintenance platform and maintenance personnel. Later, our staff found out by telephone that the current registration place of the platform is Xinghua City, Jiangsu Province. According to the principle of territorial jurisdiction, we recommend that you report to the local market supervision department. "
Orange persimmon interaction, reporter Chen Weimin of Urban Express
