Has the train ticket changed to the service charge? 12306 Response

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12306 Service charge for changing train ticket

Trigger heated debate

Many netizens are interested in train tickets

Questioning the charge of the change fee

Netizens don't understand

After purchasing train tickets on 12306 platform

There was a handling charge for changing the visa

Source: Screenshot of Little Red Book

In the past impression of the public

Only one week before driving

Ticket refund within 24 hours

Will charge a service charge

Why do we have to charge for changing the visa now?

12306 New Regulations on Signing

Step charging

actually

12306 New Sign Change Rules

It was implemented on January 15 this year

The platform was released earlier this year

Announcement on Optimizing the Rules for Changing Railway Tickets

After optimization

Expand the range of ticket change before and after starting

The collection rules of the platform for the change fee

There are also clear regulations

use Step charging rules ：

1. When the ticket is changed more than 48 hours before the departure from the ticket station, or less than 48 hours before the departure, when the ticket date and previous trains are changed, and when other trains on the same day are changed before 24:00 after the departure, No change fee will be charged 。

2. When the train is more than 24 hours but less than 48 hours before departure, and the ticket is changed after the date of taking the train, 5% of the face price of the low fare ticket before and after the ticket change 。

3. Less than 24 hours before departure, when changing the ticket for the train after the date of taking the train, It is calculated as 15% of the face price of the low fare ticket before and after the change.

4. Before 24:00 of the same day after driving, when the next day and later trains are changed, It is calculated as 40% of the face price of the low fare ticket before and after the ticket change.

5. The mantissa calculated above is 5 jiao. The mantissa less than 2.5 jiao is rounded off, the mantissa more than 2.5 jiao and less than 7.5 jiao is calculated as 5 jiao, and the mantissa more than 7.5 jiao is calculated as 1 yuan.

Source: 12306 official account

Why should we charge a change fee?

12306 Manual customer service representation

Before the change fee is charged, No ticket after the current day can be changed within 48 hours before the original ticket starts , you can only choose to void, refund or re order, and 20% of the refund fee will be charged for the refund. After the new regulations are introduced, passengers can Tickets for the next few days or even during the pre-sale period will be changed within 48 hours.

In addition, regarding the ticket price difference for ticket change, customer service said that, When the ticket price after re signing is higher than the original ticket price, you need to pay the high ticket price The low fare ticket will be returned to the original route within 7 working days. If the ticket price after the change is lower than the original ticket price, the fare difference will be refunded The ticket refund fee and ticket change fee shall be collected according to the batch standard.

Netizen comments

Some netizens

Express the charge for changing the signature understand

"You can't change your signature later,

It can only be changed on the same day. It's OK now“

"Change it directly and deduct less money"

Source: social media screenshots

Source: Sino Singapore Jingwei, New Yellow River, Morning News

Editor: Zhou Jie

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