Product first, service first.
The digital wave has swept all walks of life. There is no lack of bustle on the big track, and the small track needs to stick to it silently. Billiards room, an industry that was almost forgotten in the digital era, is being changed by a growing digital business service provider - Crowd Flow.
Just three or four years ago, the digital arms race in major industries such as retail has already rolled out, and most billiards rooms are still using the stand-alone cashier software provided by equipment manufacturers. It is almost an extravagant hope to use a fully functional and mature store management system that meets the needs of the scene. Some forward-looking operators try to use cross industry systems to improve efficiency, but it is also difficult to match the actual needs of business. The reason for this phenomenon is that although the billiards industry is small in scale, the demand is really not simple. In particular, the large commercial ballroom with a business area of more than 1000 square meters is a comprehensive commercial place with time consumption, commodity retail, teaching assistant service, tea bar and other business forms, and the business models of different brands are quite different, which requires high comprehensiveness of the system functions.
Faced with the dilemma of digitalization in the billiards industry, the crowd chose to bow in. Visiting the big and small ballrooms one by one and polishing the system functions one by one, after years of precipitation, Crowd Flow has created a SaaS platform for digital operation that is deeply adapted to the billiards industry and has the most comprehensive functions in the industry - Crowd Flow ® The business center console (Shengyi. Pro) has helped more than 3000 golf clubs nationwide achieve digital upgrading. As the crowd opens a breakthrough in the digitization of the billiards industry, some software manufacturers also follow in this field. The concept of digital management is increasingly popular among the operators of the billiards room.
The 18th Guangzhou International Billiards and Supporting Facilities Exhibition (hereinafter referred to as GBE) opened today (May 10), and the digital power represented by the crowd has become a new focus of attention beyond traditional equipment manufacturers. Crowd flow booths have become the "clocking point" that must be visited by the operators of golf clubs all over the country.
GBE2024 Crowd Flow Booth
Three solutions to fully support the mainstream business of billiards industry
As the leading digital business service provider in the billiards industry, Crowd Flow has participated in GBE for the third consecutive year, continuing to promote the billiards industry to embrace the digital wave. This year's GBE brought the first industry level solution series based on a unified infrastructure in the billiards industry to enable all businesses in the form of combination of hardware and software - three digital business solutions for large-scale commercial golf rooms, small and medium-sized professional golf rooms, and self-service golf rooms, comprehensively accelerating the digitization process of the mainstream business in the billiards industry.
The solution series was released in late April. Since its release, it has received a strong response in the industry and quickly won the favor of many golf room operators. The scheme is based on the concept of "adapting to the industry, integrating into the scene, and combining hardware and software", and the whole system is equipped with industry level SaaS platform as standard ® Business center console, and different hardware combinations for different formats. This is also the first public appearance of the solution series after its release.
Three digital business solutions for mass flow
At the event site, the crowd also showed the newly launched AI function for the first time. With the support of AI technologies such as face recognition, voice recognition, semantic recognition, and so on, the different ways of cashier and point to point interaction are a small step for the billiards industry to enter the AI era, and also indicate the beginning of a great change.
Product oriented, service first, adherence to "invisible champion"
In addition to numerous product displays, a bottle of water in the crowd booth also attracted the attention of the audience. The bottle is marked with "Product is our face", which is unique in the overwhelming marketing information in the venue. It is reported that this is one of the popular values.
Crowd values
The hard core product strength is the bottom line for the crowd to fully support the mainstream business of the billiards industry.
Software level, crowd flow ® The outstanding functional comprehensiveness of the business center console has laid a solid foundation for the serialization of solutions. The business center console is not an application, but an application matrix, including the crowdsourcing business app used by merchants, the crowdsourcing cashier app, and the crowdsourcing single applet used by consumers. On the basis of the unified infrastructure, numerous rich functions promote the online realization of five major elements of "people, goods, market, promotion, and accounts" in stores, help operators jump out of fragmented data islands, and break the password of performance growth in the association of multiple elements. The popular business app used by tens of thousands of billiards practitioners has become a super application in the industry.
A popular business app used by tens of thousands of billiards practitioners
At the hardware level, the cashier hardware and light control hardware are just the needs of the billiards room. The crowd team visited a large number of front-line stores, striving to polish a hardware solution that is deeply integrated into the scene and universally applicable to most businesses. Cashier is a key contact between businesses and consumers - crowdsourcing focuses on strengthening the sense of unity and quality of cashier hardware, and one-stop provides high-quality cashier hardware bucket. There is a large demand for light control hardware in large commercial ballrooms, and the wiring cost of the traditional wired light control scheme is up to tens of thousands of yuan. The intelligent wireless light control scheme innovated and upgraded by the crowd is becoming the standard configuration of more and more new ballrooms with outstanding stability and amazing cost performance.
Unmanned self-service ball room is an innovative business that has just emerged in the past two years. It is in the early stage of development, and the standard hardware configuration has not yet reached industry consensus. Entrepreneurs who are interested in joining the self-service golf track are often faced with the problem of scheme providers selling non billiards hardware in bundles. Returning to the essence of billiards, focusing on the experience of the table, the popular Internet of Things automation scheme for the table subtracts all unnecessary non billiards hardware. The table is equipped with an automatic ball locking device, which can automatically unlock the table when opening and automatically lock the ball when closing the order. High stability intelligent wireless light control is added, and the light is also automatically switched with the order. Open the platform by scanning the code of the small program, and you will receive orders from this table yourself.
Another value of the crowd is called "saving the scene is like fighting a fire before it happens", which focuses on service. Enterprise service products, sometimes the importance of services is no less than products. Crowd flow promotes 7 × 24 hours non-stop after-sales service, and responds quickly at any time, day or night, to protect the full time operation of the store.
Product first, service first. It is this persistence that has created the "invisible champion" of the digital billiards industry. Although the track is small and the world is wide, it is difficult and correct to bring the leading digital business philosophy and tools to more physical business practitioners, especially to those less popular industries in this era.
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