The online customer fu system is really a good thing. For a long time, the customer service system has solved many problems for your friends who do business on the network, allowing businesses and customers to have close contact and easily complete transactions!
Although it is a good thing, many friends are worried about it! Why worry?
1. High cost of customer service system
At present, more than 90% of friends use customer service systems that are open and registered in the market. They use other people's customer service platforms to connect to their own platforms or online zhan to realize the function of online customers. The free customer service system platform has basically disappeared, and some platforms are only available for trial for a few days. After a few days, the customer clicks the customer button and will be prompted that it is a trial version. If you want to continue using, please purchase the official version. According to Xiao Bian, the current customer service platform has paid for hundreds of years at least, and thousands of years at most, depending on the number of customer service seats.
2. Limited function
Many customer service platforms will divide the functions of the customer service system into many versions, including trial version, free version, paid version and advanced version. They divide so many versions in order to let customers with different demands charge by steps. Small customers, one or two customer service customers will naturally only buy low price versions. But enterprise customers are different. Some companies have dozens or hundreds of people. They will choose a more advanced version to satisfy them. The natural cost is not the same level, and the functions are not the same level. The low-cost version lets you use some low-level functions. If you need advanced functions, pay! Of course, it also requires costs for others to operate the customer service system. If you choose to use their service system, you should accept the charges from others.
24-hour online passenger fu system
When selecting the customer service system, people generally think that the customer service system can work 24 hours a day, even when there is no human presence, it can work normally. So when you use the customer service system, you must choose the function that can set 24-hour online customer fu. The common functions are automatic reply and FAQ display. We sort out the common problems of customer service, so that it can be used normally even when there is no manual presence, without affecting the experience of Xun customers!
Which is good for customer service system?
There is no standard answer for this. This depends on individual needs. For example, if you want a free customer service system, you won't be able to pay for it. However, for enterprise customers, what they choose is to meet their customer service needs, and the budget is acceptable if it is within their own acceptance range.
Here are some ways to choose the customer service system:
1. Free customer service system
The free customer service systems used by Xiaobian include Pop800 and Baidu customer service system (Aifanfan). The Pop800 is not completely free, but it can be tried. The trial time seems to be 10-15 days. You can test it yourself. Baidu customer service system is permanently free, but it is a little troublesome to register. You can go to register and try it.
2. Paid customer service system
53 Customer service, Qiyu customer service, Jiaxin customer service, etc. You can also find many paid online customer fu system platforms online. The fees are different for each platform. Now we will use 53 customer service to introduce their fees. See the figure below
One seat is 50 for a month, and 600 for a year. If there are more seats, you can calculate the cost yourself.
3. Self built customer service system
You can come to us for the self built customer service system. For a self built system, the annual cost can be only a few hundred yuan. In fact, the latter cost is the cost of your own server, and the system does not need to pay. And it is unlimited, unlimited seats, unlimited use.
