The number of users of Steam platform is growing, and it is also an indispensable platform for people who like to play games.However, in the face of account complaints, more and more users are paying attention to them.Especially when Steam account is stolen or blocked, how to appeal quickly and effectively has become an urgent need for many users.This article will introduce the process, time required and effective appeal methods of Steam account appeal in detail.
How long will the steam account appeal take
48 hours,After Steam's account is stolen, the user should contact the official customer service by sending an email to complain about the account, and attach the screenshot of the game transaction record on the previous account as a proof.After that, the official will generally give a reasonable reply within two working days.
Steam Account Appeal Process
0. Find out the direct cause of account theft (see What is the direct cause and root cause of Steam's account theft?)
0.1 Steam account is stolen due to account binding mailbox theft
Give priority to the security of email (see 4 for the reason why the stolen account bound email will interfere with the assistance from Steam customer service?),QQ mailbox processing method is as follows
Enter the email home page, click "Settings" below the email address in the upper left corner, and turn off automatic forwarding in "General".
0.2 Steam account is stolen due to leakage of Steam account password
0.5 Lock Steam Account
The result after locking Steam account is as follows
Log in to Steam's official website
First, you need to log in to Steam's official website(https://store.steampowered.com/), find the "customer service" option in the upper right corner of the website, and click to enter.
Click Request Help, I can't log in
On the customer service page, you can find the "Contact customer service" option, click to enter, and select the cause problem classification.Then fill in the form to describe in detail the reasons and problems of the account appeal.
Waiting for reply
After submitting the appeal form,Steam customer service will review.The audit time is determined according to the specific situation, which generally takes 1-3 working days.During the audit, you can log on Steam's official website to check the progress of the appeal or contact customer service for consultation.
Waiting for processing results
If the appeal is successful,Steam customer service will unseal or restore the account.If the appeal fails, you can submit the appeal form again or contact customer service for other solutions.
In a word, effective methods such as fully preparing materials, describing the problem in detail, keeping communication unblocked and seeking the help of a third party are required when appealing Steam account.These methods help to improve the success rate of appeals and solve account problems quickly and effectively.At the same time, attention should also be paid to protecting personal privacy and information security to avoid further malicious acts or missealing.
This article is written byweiweiPublished on October 26, 202315:03:02
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