For some customers who have used mobile phone numbers for a long time, due to the long use time and high phone charges, in order to better retain customers and attract more customers, China Mobile has launched a star program, which divides customers into "five-star, four-star, three-star, two star, and one star". So do you know the 4-star mobile customers? What are the benefits of mobile 4-star users?
Are mobile customers 4 star level good
The 4-star mobile phone number is a relatively high level, and the star service is a kind of exclusive service.
Star service is a series of exclusive services launched by China Mobile in the face of regular customers on the basis of integrating the original service system. Specifically, it is a variety of differentiated and exclusive high-value services, such as multiple points, phone bill overdraft, 10086 priority access, etc., provided to high-quality customers with long network age, stable consumption and no arrears. It is a feedback for customers to support China Mobile for a long time. The highest star rating is five stars. The higher the star rating, the more service rights and interests you can enjoy.
Difference between 4-star and 3-star mobile customers
1. The amount of overdraft is different. Mobile Samsung customer service can overdraw 100 yuan, and mobile four-star customers can overdraw 150 yuan. If the mobile phone cards of Samsung (including) and above customers are lost or damaged, they only need to take their ID cards to the business hall nearby to enjoy the free card replacement service.
2. The integral feedback ratio is different. Customers with scores greater than or equal to 400 are rated as 4-star customers, and customers with scores greater than or equal to 300 are rated as 3-star customers: customer credit rating calculation rules; 200 points will be added for 200 to 400 (including 400), net age will be added, and downtime will be reduced. No points will be added for the monthly average consumption below 20 yuan (including 20 yuan), and points will be added for the monthly average consumption.
3. Exclusive services are different. Star point plan Club credit service window service Terminal service Business service Birthday care points double activity priority enjoy phone overdraft Holiday free emergency startup (soon to be launched) Guaranteed startup (soon to be launched 10086 fast access phone manager, complaint fast processing, complaint refund priority processing. Cross regional service, mobile phone after-sales service privileges.
Four star customers can enjoy fast access and special service of manual customer service when calling 10086 hotline service. China Mobile will irregularly launch a priority ordering activity for star rated customers.
For new customers, the consumption records will be accumulated from the moment of access, and the first assessment will be conducted in the seventh month of access; For regular customers, the first assessment will be completed gradually before the first quarter of 2015. The original Globelink VIP service will also be gradually upgraded to star service.
What are the benefits of mobile 4-star users
China Mobile's four-star customers are users of China Mobile's star program. The points program is a customer feedback service launched by China Mobile to thank customers for their long-term support and love. When certain consumption standards are met, different stars will be generated. The details are as follows:
In China Mobile, users are divided into seven star levels according to the rating of the number used, and each level can enjoy different rights.
Sporadic users (0-30),
One star users (30-60),
Two star (60-100),
Samsung (100-200),
Four stars (200-300).
After five stars, they are called vvip users and enjoy more advanced services.
The higher the star level is, the greater the rights and interests will be enjoyed. If you want to improve your star level, the more you pay your phone bill, the faster you will upgrade. I hope the above content will be helpful to you.
