QQ is a software that is often used in life. It is convenient for people to have a good communication on it. However, there are many trojans or viruses that will make QQ easy to be stolen, which is a headache for many people. What if QQ is stolen? Let's get to know.
How to retrieve stolen QQ
Step 1. First open the computer, select "Tencent QQ" on the desktop -- enter the QQ number, and click the "Retrieve Password" option.
Step 2: Enter the "QQ Security Center" page, enter the QQ number and verification code, and click Next.
Step 3. A new page will appear -- three ways to retrieve the QQ password.
Step 4. Next, let's look at the first method to retrieve the QQ password: verify the security problem.
Answer the three security questions correctly, click "OK" -- enter the new password and confirm, confirm to submit -- QQ password is modified successfully.
Step 5. Then look at the second way to retrieve the QQ password: sending SMS messages from the security phone.
Edit the SMS message "gm # your QQ account # new password" using the password protection mobile phone number and send it to the port number (of mobile/Unicom/telecom users). (Note: Charge for sending SMS: 0.1 yuan/piece)
Step 6. Next, let's look at the third way to retrieve the QQ password: account appeal.
If "there is an error in verifying the security" or "the security phone is not bound", the QQ password can be retrieved through the account complaint.
Enter the QQ account and verification code, click "Confirm and agree to the following agreement" -- verify the contact email/mobile phone -- fill in the historical data to verify the identity -- notify friends to complete the auxiliary retrieval of the QQ password -- check the email/SMS in four hours, set a new QQ password, and protect the security.
QQ appeal process
1. First appeal the stolen or forgotten password number (please note step 3)
2 Provide the password used before, when and where to log in, the way to apply for the number and when to apply. If you haven't forgotten the password, but only the second generation security, please try to log in to a fixed IP address for more than 7 days
3 Invite more than 3 friends to help appeal. Remember to make an appointment with your friends before appealing (PS: even if your friends on your account are deleted, you can still receive the message of inviting a supplementary appeal). Try to submit the information of the supplementary appeal within 4 hours. If there are less than 3 friends to help, there is a high probability of failure of appeal. Of course, it would be better if more friends can be invited to help appeal
4. Then go to kf.qq.com to find the manual customer service, go to work after 9 o'clock in the morning, and try to submit the question on time, because there are many people in the queue. As long as you give him the receipt number of the complaint, you can reflect with him about any situation (for example, no friends have been added to QQ, or it is the QQ that has been applied for recently, which is the key)
5: If QQ has opened any business before, such as members, Blue Diamond, and Super QQ, it is also in the notes when submitting complaints. It is better to write down what month it opened
6: If QQ plays games, there must be anti addiction information set up before. If you remember, fill in the registered ID card, or talk to the manual customer service.
It is suggested that when you use QQ, you can reset your password or encrypt it so that it is not easy to steal it. You can also use your mobile phone number to bind it, and you can appeal if it is stolen. I hope the above can help you.
