Background:
To implement the Group “ All for victory, use the cloud subscription model to create a Kingdee ” Development strategy, adhering to “ Focus on customers and aim at customer success ” To support the transformation of customer service under the subscription mode, so that more services can create greater value for more customers 。
Main contents:
I Standard Success Service
The standard success service is a supportive service for Kingdee product applications. It takes online remote as the main service mode, including community self-help and mutual assistance, online work orders, continuous product updates and upgrades, and other service contents to prevent system risks and ensure the normal use of products.
one 、 List of standard successful services
category | service content | Service description |
Product use | community self-help / mutual aid | Self help and mutual aid service resources provided for users include community mutual help Q&A, novice class, FAQ, product use courseware, knowledge base, etc. |
Online work order | For technical problems such as application consulting, data and environment encountered by users in the use of products, support is provided in the form of work orders, excluding problems caused by secondary development and third-party products. Service time: 5*8 hour Response time: two Response within working days Service entrance: ① Product side online service entrance; ② dial 4008-836-836 Hotline submits work order; ③ Log in to the work order system directly https://ticket.kingdee.com ； ④ Entrance to Kingdee Cloud Community. |
on-line IM | Online response to product use questions, business inquiries, etc. Service time: 7*8 Hours. Service entrance: ① Product side online service entrance; ② Entrance to Kingdee Cloud Community. |
Intelligent customer service | Online intelligent customer service robot: provide automatic answer to questions online in real time. Service time: 7*24 Hours. Service entrance: ① Product side online service entrance; ② Entrance to Kingdee Cloud Community. |
Intelligent voice hotline: by calling the hotline 4008-836-836 , get intelligent voice consultation and support. Service time: 7*24 Hours. |
System operation and maintenance | Public cloud deployment, operation and maintenance | Standardization only for public cloud products IT Operation and maintenance support services to ensure that users can continue to use Kingdee Cloud system stably. Service time: 7*8 Hours. |
Value enhancement | Upgrade Updates | Public cloud products: provide continuous product version upgrade and update services. |
Private deployment products: provide the latest version license and product installation package equal to the number of old version function modules and users. During the service period, provide customers with the latest patch download. |
User growth | Community learning | Kingdee Cloud Community provides high-quality workplace skills courses and scene based and character based learning paths to rapidly improve professional skills. |
Kingdee Product Certification | Based on the rich product curriculum resources created by the original expert team of Kingdee, we provide users with services such as product learning and certification, and improve users' professional ability. |
two 、 Standard successful service quotation
service products | offer |
Standard Success Service | Included in the annual subscription fee of the product |
2、 Successful Golden Selection Service
Jinxuan Success Service is a collection of a series of personalized value-added service products, including service products at all levels of enterprise business management and technology management. Customers can choose one or more service products according to their needs to help enterprises meet personalized needs and continue to gain value enhancement and growth 。
The successful service products of Jinxuan are as follows ：
one 、 VIP service
VIP Service is Green channel for customer service, faster response and handling of customer feedback, including online work orders and online IM Human service support 。 Press Annual fee, two thousand element / year 。
two 、 Custom Report Service
Customized report service is to provide personalized report customization design service according to customer needs to meet the needs of enterprise operation and management. Quote according to the number of reports to be processed, four hundred element / Zhang / A/C set 。
three 、 Business process carding service
The business process carding service is to systematically assist customers to sort out their daily business processes, verify and meet their actual requirements in combination with their actual business scenarios. According to the man day quotation required by the actual business, two thousand element / Man and day.
four 、 Business Doc Print Template Design Service
The business document print template design service provides personalized business document print template design services for customer enterprises to meet business management needs. Quote according to the number of documents to be processed, six hundred element / Zhang.
five 、 Manual reconciliation service
Manual reconciliation service is to guide customers to conduct reconciliation, provide detailed reconciliation result analysis, quickly locate the reasons for differences, and optimize the subsequent enterprise accounting process. According to the man day quotation required by the actual business, two thousand element / Man and day.
six 、 Data Import Service
Data import service refers to the import of third-party financial software data into the Jingdou cloud system to quickly carry out business. Quote by time according to the number of A/C sets to be processed, one thousand element / second / A/C set 。
seven 、 System Initialization Service
The system initialization service is an expert support service provided for the system initialization process, including initial settings and guidance on initialization data import, and does not include data entry. According to the man day quotation required by the actual business, two thousand element / Man and day.
eight 、 Account adjustment service
Account adjustment service is a professional service provided for enterprises to change and adjust the accounts and supplementary accounting content they are using due to financial accounting requirements. Annual subscription, three hundred element / A/C set / Years.
nine 、 data recovery / Migration service
Data recovery service required for deleting A/C set data or reinitializing due to customer's misoperation. Quote by time according to the number of A/C sets to be processed, one thousand and five hundred element / A/C set / Times.
ten 、 Training services
The training service is the basic software operation training provided by Kingdee consultants for customers, including software product introduction and operation demonstration of each module. According to the man day quotation required by the actual business, two thousand element / Man and day.
eleven 、 Customized service
Customized service is required to assist in batch modification or adjustment of business settings due to incorrect customer operation settings or other special reasons (excluding problems caused by secondary development and third-party products). Technical support will be provided after evaluation. According to the man day quotation required by the actual business, two five 00 element / Man and day.
Note: See the attachment or link for detailed rules and quotation: https://vip.kingdee.com/article/431767599035432192?productLineId=6&isKnowledge=2
Kingdee Cloud · Star Customer Success Service Products and Jinxuan Success Service Products are detailed in: https://vip.kingdee.com/article/215400443395093248
