Netease Game Privacy Policy
Updated on: August 25, 2023
[Preface] NetEase Game (hereinafter referred to as "us") has always made a solemn commitment to protect the personal information and privacy of users (hereinafter collectively referred to as "users" or "you") who use NetEase Game Services. When you use this Netease game service, we will collect and use your relevant personal information. We hope to explain to you the corresponding processing rules and other related matters when we collect and use your relevant personal information through the Netease Game Privacy Policy (hereinafter referred to as the "Policy"), so as to better protect your rights and interests.
Special Tips
1. This policy is applicable to the Netease game services we provide. This policy and Netease Privacy Policy It also works for you. In case of any inconsistency between the terms of this policy and those of NetEase Privacy Policy, the terms of this policy shall prevail. If not mentioned in this policy, the terms of NetEase Privacy Policy shall prevail. Users under 14 years old are also subject to Netease Privacy Policy NetEase Children's Personal Information Protection Rules and Instructions to Guardians This policy and the Rules for the Protection of Personal Information of NetEase Games Children and Instructions to Guardians (see the annex).
2. This policy stipulates the way we deal with your information in different scenarios, but only when you turn on relevant functions or use relevant services, we will deal with your information in order to realize relevant functions and services. If you do not turn on relevant functions or use relevant services, we will not process your corresponding personal information. In addition to this policy, in specific products, we will also explain to you the specific information collection purpose, scope and use method of this product through pop-up windows and prompt prompt on the page. These instant notification contents constitute a part of this privacy policy and have the same effect as this policy. Please pay special attention.
3. Before using the services provided by NetEase Game, you must carefully read and thoroughly understand this policy, especially the terms marked in bold/underlined. You should focus on reading, and use it after confirming that you fully understand and agree. If you do not agree with the content of this policy, it may lead to the failure of normal operation of NetEase game services, or the failure to achieve the service effect we intend to achieve, you should immediately stop accessing/using NetEase game services.
After reading this policy, if you have any questions about this policy or matters related to this policy, you can go to The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will give you an answer as soon as possible.
This policy will help you understand the following:
1、 How we collect and use your personal information
2、 How do we use COOKIES or similar technology
3、 How we share, transfer or disclose your personal information
4、 How we store and protect your personal information
5、 How to exercise your rights related to personal information
6、 Protection of minors
7、 Amendments and Notices
8、 How to contact us
1、 How we collect and use your personal information
（1） We will collect and obtain your personal information through the following ways:
1. Information you volunteered.
(1) Information provided to us when you register an account of NetEase Game or use NetEase Game;
(2) The information stored when you use NetEase games.
Please note that if you disclose your information in the public area visible to other users in Netease games, such information may be collected and used by others. When you find that others improperly collect or use your information, you can The "How to Contact Us" section of this policy Contact us through the listed feedback channels.
2. Your information legally shared by a third party.
3. We legally obtain your use information in the process of providing services to you, such as the information we collect, summarize and record when you use NetEase games.
（2） We will collect and use your personal information for the following purposes:
1. Help you complete registration and login
In order for us to provide you with continuous and stable services and ensure the security of your use of Netease games, we need you to provide Basic registration or login information, including mobile phone number and email address , and create your Game account, user name and password.
In accordance with relevant laws, regulations and regulatory requirements, we need you to provide Real identity information, including name, valid identity documents (such as ID card, passport, driver's license, household register) and photos. If you do not provide the above real identity information or provide false information, you will not be able to log in to Netease games, enjoy relevant services or be subject to corresponding restrictions in the use of Netease games, and we will not be able to provide you with game services or impose corresponding restrictions on your game behavior. For the purpose of real name authentication, You agree and authorize us to provide, inquire and check your above-mentioned identity information to relevant real name certification institutions (national online game competent department, public security department or other institutions entrusted/cooperated by them).
You can also use the account of a third party platform recognized by NetEase to log in to NetEase Game. When you log in to NetEase Game using NetEase email account, NetEase mobile phone account or an account of a third party platform recognized by NetEase, we will obtain relevant information under such account (including user name, nickname, avatar, unique identity and Friendly relationship Or other information authorized by you), It is used to help you complete registration, login and achieve a better game entertainment experience.
You can also choose to fill in or modify gender, region, date of birth (age), constellation, hobbies, personal signature and other information according to the specific situation of the game product to improve your game account information. Such information will be displayed on your role page to achieve a better social experience. You can choose whether to fill in and display it.
2. Provide basic functions of the game, maintain network and operation security
During your use of our online game service, in order to provide you with the basic functions of the game, identify the abnormal status of the account, understand and improve the product adaptability, and ensure the network and operation security of Netease game service, to maintain the normal operation of the above functions, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites Various security risks such as fraud, network vulnerabilities, computer viruses, network attacks, and network intrusion, to more accurately identify violations of laws and regulations, we will collect and store information about the services you use and how you use them Equipment information, log information, account information, transaction information As well as the information that our affiliated companies and partners obtain your authorization or share according to law, and associate these information to comprehensively judge your account number and transaction risk, conduct identity verification, detect and prevent security incidents, and take necessary records, audits, analysis and disposal measures according to law:
(1) When you use our game service, we will collect your games log information : login log, item log, operation information, game game information, game friend information and interaction record, login account, game ID, search query content, IP address, browser type, telecom operator, network environment, language used, visit date and time, and web browsing record you visited Push to open records, stay duration, refresh records, publish records, follow, subscribe, collect and share.
(2) In order to ensure your normal use of our game services, maintain the normal operation of the basic functions of the game, improve the game experience and ensure the security of your account, we will receive and record your use of Device Information : device name, device model, operating system and version, client version, device resolution, package name, device settings, device identifier (MAC/IMEI/Android ID/IDF/IDFV/OpenUDID/GUID/ICCID/IMS/OAID/VAID/AAID/device serial number), Wi Fi status/parameters, Wi Fi access point name (SSID), router Mac address (BSSID), software and hardware feature information, and IP address. In order to collect the above basic personal device information, we will apply for permission to access your device information in necessary scenarios. With the support of your device configuration, in order to achieve the animation display effect of the scene in the game, perform auxiliary positioning, and quickly adjust the game perspective based on the posture of the mobile device, We will collect the sensor information of your device (according to different scenarios, we will collect the information of acceleration sensor, gravity sensor, rotation vector sensor, magnetic field sensor and gyroscope sensor respectively).
(3) To ensure account security, identify and prevent malicious programs, and create a fair, healthy and safe game environment, we will collect your device identifier information, game identification information, hardware and operating system information, installed application list, application process and game crash record information The device sensor information is used to fight against acts that damage the fair environment of the game or interfere with the normal operation of the game service (used to detect piracy, scan plug-ins, and prevent cheating).
(4) In order to provide you with game services based on positioning functions (such as game record area ranking, nearby friends, nearby teaming functions), we will collect your Geographic location information (including the Wi Fi near you and the cell ID of the nearby base station). Geographic location information This is sensitive personal information. Refusing to provide this information will only lead to your inability to use the corresponding location game function, but will not affect your normal use of other functions of the game.
(5) In the process of using NetEase game service, you can choose to use the function of pinching face or practicing expression. In order to provide this function to you, we need you to provide and use the function that includes you Facial recognition features 's photos or videos. You can also choose not to provide it, which does not affect your normal use of other functions of Netease games. Without further instructions and your consent, we will not retain or use your above photos or videos for other purposes. Please note that if you use other people's photos or videos, please obtain the consent of the relevant obligee in advance. When you find that others improperly use your information, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy.
Please note that separate equipment information and log information are information that cannot identify specific natural persons. If we combine such information with other information to identify the identity of a specific natural person, or use it with personal information, such information will be considered as personal information during the combined use. We will anonymize and de identify such personal information, unless otherwise authorized by you or stipulated by laws and regulations. During the combined use, such information will be treated and protected as your personal information in accordance with this policy.
3. Provide you with interaction, release, information push, product/service marketing promotion and satisfaction survey services
(1) When you use NetEase game services to upload and/or publish information and conduct relevant interactive behaviors (speech, follow-up, message sharing, collection, reward), we will collect the information you upload, publish or form, and use your Nickname, avatar, game ID, virtual character image and publishing content For demonstration.
Please note that if your publicly released information contains your personal information or personal sensitive information, as such information may be collected and used by others, please consider carefully before publishing. If the information you publish involves the personal information of others, you should obtain the consent of others before publishing. When you find that others improperly collect or use your information, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy.
(2) In the process of using NetEase game services, if you copy information sharing in the product or receive shared information in the product, or participate in related activities, we need to visit your Shear plate , read the sharing code, password, link, exchange code and other relevant information to realize the functions or services of sharing information, obtaining benefits and participating in activities. Your clipboard information will only be processed on your device. We will only read the information related to our service to complete the relevant instructions, and will not store your clipboard information. Without further instructions and your consent, we will not collect other irrelevant information in your clipboard.
(3) In order to provide you with the dynamic information of products and services in a timely manner, we will push you the hot content, activity notification and progress through the system notification of your device. To ensure the timeliness of message push, the product will be kept alive in the background. You can select to turn off the message push function in the device settings function. When you use NetEase game services on Android devices, in order to realize instant message push function, we access the message push SDK. In order to ensure the stability, reach rate and timeliness of message push in the APP, the APP may launch other applications automatically or by association according to the device brand and system version you use.
(4) When you participate in the marketing promotion and satisfaction questionnaire survey activities within the game products, we will collect one or more of the following information on your own initiative, depending on the type and purpose of the survey activities: your name, gender, age, occupation, mailing address, contact method and other information that you take the initiative to fill in, For details, please refer to the separate instructions given to you on the activity page and the content of the questionnaire you received.
(5) For the purpose of product/service marketing and promotion, we will send business information to your email, mobile number, WeChat, WeChat and other third-party social accounts legally collected by us, or entrust a third party to send business information to you.
4. Help you place an order, pay, recharge and deliver goods or services to you
(1) When you order specific goods and/or services and recharge in Netease game services, in order to show you the transaction information of your account and ensure transaction security, we will generate an order for you to purchase the goods and/or services through the system, collect your specific order number, order creation time, and transaction amount information, It is used to show you and facilitate transaction management of orders. In the process of placing an order, if it is a physical commodity, we also need you to provide the name, address and contact phone information of the consignee so that we can deliver the commodity to you.
(2) To complete order payment, deliver goods or services, confirm transaction status and provide after-sales and dispute resolution services, We will collect your account number, order, transaction and logistics information related to the transaction progress through the trading partner, payment institution and logistics company selected by you based on the exchange, or share your transaction information with the above service providers.
Recharging records and consumption records It is sensitive personal information, and the collection of such information is necessary to realize the consumption function, otherwise the transaction will not be completed.
5. Provide you with customer service or other user response functions
When you contact our customer service or use other user response functions (personal information protection complaints or suggestions, minor game related complaints or suggestions or other customer complaints and needs), We need you to provide the necessary personal information to match and verify your user identity, In order to protect your account and system security. In order to deal with your claim, the manual customer service needs to query or verify your relevant information within your authorization and only use it within the necessary scope. If you refuse to provide or provide wrong information, we will not be able to provide you with corresponding support. After confirming your user identity, we will also save your contact information (Other contact information you used when contacting us or provided to us on your own initiative) Communication/call logs and content Other necessary information related to your needs in order to contact you or help you solve problems, or record the solutions and results of related problems.
6. You understand and agree that in the process of using NetEase games, we will apply for permission to access your system when necessary (the specific permission varies depending on the device model and system version you use), so as to collect and use the information involved in these permissions. Before opening the permission, we will inform you of the purpose of opening the permission and ask for your consent. If you do not agree, we will not open the relevant permission, nor can we provide you with the service corresponding to the permission.
(1) After you agree to access Storage permissions After that, you allow us to access the external storage permissions of your device, including "read external storage permissions", "read/write SD card content permissions" and "modify/delete SD card content permissions", so that you can download, upload, and save content, or publish/share information content, edit/modify avatar, customer service communication Corresponding services and functions for reporting/complaints;
(2) After you agree to access Telephone information permission After that, you allow us to obtain your device information as the unique identification of your device, so as to understand and improve product adaptability, identify abnormal conditions and ensure the network and operation security of NetEase game services;
(3) After you agree to access Camera permissions After that, you can upload and take photos/pictures/videos, use the functions of "Scan", "Scan Code", "Practice Expression", and "Real AI Authentication" to publish information and comments, broadcast videos, add friends, watch videos/games, share resources face to face, or communicate with customer service to provide proof;
(4) After you agree to access Album permissions After that, you allow us to access your album content/add content to your album, so that you can publish/share information content, upload/edit/modify avatar, save picture/video information, communicate with customer service, report/complain;
(5) After you agree to access Address book permissions After that, we can get your friend information in your address book, so as to provide you with the functions of friend status query, inviting your friends to use Netease games, and sharing content/products with people you know;
(6) After you agree to access Microphone permissions After that, you can use the voice function to exchange information with our products and others, or contact customer service to achieve the screen recording function;
(7) After you agree to access Location permissions After that, we can get your location information, so that you can interact with your friends nearby, guide you to move your location, and view the war zone performance ranking; The location information is sensitive personal information. If you do not agree, you will not be able to use the corresponding functions, but it will not affect your use of other functions unrelated to the location permission of NetEase Game. You can also cancel your location information authorization at any time.
(8) After you agree to access Calendar Permissions After that, we can get your schedule time to provide you with the function of recording and reminding.
Tips for specific function permissions: If you need to turn off the function permissions that are enabled to use the above specific functions, most mobile devices will support your demand. For specific methods, please refer to or contact the service provider or manufacturer of your mobile device. You can also log in Netease User Personal Information Service Platform , contact us. Please note that when you open any permission, you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, you cancel your authorization. We will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to this permission. However, your decision to close the authority will not affect the collection and use of information previously based on your authorization.
If we want to use your personal information for other purposes not specified in this policy or collect additional personal information not mentioned, we will obtain your consent through page prompts, pop ups or other ways according to law.
7. Exceptions to obtaining authorization
According to relevant laws and regulations, your authorization is not required to process your information under the following circumstances:
(1) Necessary for the conclusion and performance of the contract to which you are a party;
(2) Necessary for performing legal duties or obligations;
(3) It is necessary to respond to public health emergencies or protect your or others' life, health and property safety in emergencies;
(4) Implement news reporting, public opinion supervision and other behaviors for the public interest, and process your personal information within a reasonable range;
(5) Dispose of your own personal information disclosed or other legally disclosed personal information within a reasonable range;
(6) Other circumstances stipulated by laws and administrative regulations.
8. Personalized recommendation
When you use props and commodity trading functions; Content browsing and search functions such as community, friends circle, video, live broadcast, etc; In order to optimize your game experience, show and recommend the content you are more interested in, we will base on your device information, game play participation records, purchase and recharge records, social interaction records, gender, age, and device location information, Automatically analyze one or more of the above information through computer algorithm program, and then extract your user profile by typing, intelligently predict your preference features, and match the content you may be interested in accordingly. Please be aware that the above recommended algorithm will not match the above data with your real identity information, so we will not identify your real identity for this purpose.
If you do not want to receive personalized recommendation services, you can turn off the recommendation function and set the path to "Settings - Personalized Services - Personalized Content Recommendation". After closing, we will not use your relevant information to recommend content to you. The relevance of display content to your preferences is reduced, which may affect your user experience.
2、 How do we use COOKIES or similar technology
We or our third-party partners may obtain and use your information through COOKIES or similar technology, and store such information as log information.
A COOKIES is a small amount of data that is sent from a web server to your browser and stored on your computer's hard disk. We use COOKIES to benefit its users. For example, to make the login process of Netease virtual community faster, you can choose to save the user name in a COOKIES. This will make it easier and faster to log in to NetEase's services next time. COOKIES can help us determine the pages and contents you connect, the time you spend on specific NetEase services and the NetEase game services you choose.
We and third-party partners may collect and use your browser and operation information through COOKIES or similar technologies, and store and provide such information to advertisers and other partners, but the above information will not be associated with your identity information.
We use our own COOKIES or similar technology for the following purposes:
1. Remember your identity. COOKIES or similar technology can help us identify you as our registered user, or save your preferences or other information provided to us;
2. Analyze your use of our services. We can use COOKIES or similar technologies to understand what activities you use Netease game services for, or which services are most popular;
3. Advertising effect evaluation. COOKIES or similar technology can help us evaluate the advertising effect according to your access information.
There may be COOKIES or similar technologies placed by advertisers and other partners on Netease games. These COOKIES and or similar technologies may collect non personally identifiable information related to you. The collection and use of such information by these third-party COOKIES or similar technologies are not subject to this policy, but are subject to their own information protection statements. We are not responsible for the third-party COOKIES or similar technologies.
You can reject or manage COOKIES or similar technologies through the browser or user selection mechanism. But please note that if you disable COOKIES or similar technologies, we may not be able to provide you with a better service experience, and some services may not work properly. At the same time, you will still receive advertisements, but their relevance to you will be reduced.
3、 How we share, transfer or disclose your personal information
（1） Share
We attach great importance to protecting your personal information. We will only provide your personal information to third parties for legal, legitimate, necessary, specific and clear purposes. We will sign a strict confidentiality agreement with companies, organizations and individuals who receive personal information provided by us, and require them to handle the information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
1. In order to achieve the purpose stated in this policy, we will access SDKs or other similar applications provided by third-party service providers (including in the form of embedded code, plug-ins, H5) to cooperate with third parties in order to provide you with better customer service and user experience. The situations where personal information is entrusted to be processed or shared for our services are as follows:
(1) For advertising related services, including advertising display, advertising data monitoring/statistics;
(2) It is used for message push function, including mobile phone manufacturer Push push, specific event reminder, and content push;
(3) It is used for payment related services, including order payment, transaction behavior verification, revenue settlement, payment information summary and statistics;
(4) It is used to obtain device location permissions, collect device information and log information with your consent;
(5) Used for third-party authorization services, including third-party account login recognized by NetEase Game;
(6) It is used to support product function modules, including online live broadcast, video playback, voice recognition, AR, intelligent customer service, bullet screen playback, and content storage;
(7) It is used to optimize product performance and service quality, including improving hardware distribution network capabilities, reducing server costs, hot repair of functions, security analysis, optimizing game services, and improving user experience;
(8) It is used for account security and product reinforcement related services, including network monitoring, domain name resolution, anti hijacking, anti spam, anti cheating, encryption and decryption services;
(9) It is used for logistics services, including packaging and delivery of physical goods, transportation and express delivery.
Some third-party SDKs or similar applications we access will collect your personal information. If you use such services provided by a third party in our services, you agree that they will directly collect and process your information. We will evaluate the legality, legitimacy and necessity of such third-party services to collect personal information, require such third-party services to take protective measures against your personal information, and strictly comply with relevant laws, regulations and regulatory requirements.
2. Special instructions on game intermodal transport channels. When you download, install and use our game services through game intermodal transport channels (such as Android mobile game application distribution platform, end game operation platform) instead of the official Netease game platform, some intermodal transport channels will access the intermodal channel SDK in our game products and provide you with account registration, login, payment and real name authentication services in their own names, Based on this, the intermodal channel needs to collect your relevant information and relevant system permissions. We recommend that you carefully read the personal information processing rules or relevant statements of the intermodal channel to understand its specific practices in personal information protection.
You can click List of Personal Information Shared by Third Parties To learn about the specific situation of third-party SDKs or other similar applications and game intermodal channels we access. You can also choose to use the The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will give you an answer as soon as possible.
3. Netease game service is connected to or linked to other products or services other than Netease games or products or services provided by a third party, including:
(1) You can use the "Share" function to share some NetEase game service contents to other products or services or third-party products or services that are not NetEase games, or you can share other products or services that are not NetEase games or the contents of third-party products or services to NetEase game services;
(2) Provide you with links through advertisements or other means, so that you can link to other products or services other than Netease games, products or services of third parties or websites;
(3) Other access to third-party services.
The above third party services shall be operated by the relevant third party. Your use of such third party services (including any information you provide to such third party) must be subject to the third party's own terms of service and personal information protection rules (not this policy), and you need to read their terms carefully. This policy is only applicable to the personal information collected by us, and does not apply to the services provided by any third party or the information use rules of the third party. If you find that these third-party services are at risk, we recommend you to terminate relevant operations to protect your legitimate rights and interests and contact us in a timely manner.
4. Associate product/service sharing. When you use other products or services operated by NetEase ("associated products"), you can choose to bind your game account with the associated products, and share your game account, nickname, avatar, achievements, friends or other information authorized by you with the associated products to display It is convenient for you to participate in the operation activities of related products and receive corresponding benefits. In order to provide you with consistent services, customized services, product marketing and promotion, guarantee system and account security based on our unified account system, your personal information will be shared among NetEase Group related parties as necessary.
5. In order to better protect the physical and mental health of minors, guide minors to access the Internet healthily, and prevent minors from falsely using or borrowing relevant information from adults, we will try to contact their guardians based on the request of minors' guardians or our need to actively protect minors, and send their relevant game accounts, game duration, consumption transaction records Inform the guardian of the game behavior information, and remind, confirm and deal with it.
6. In order to improve the product R&D ability and service level of NetEase Games, so as to provide you with better products and services, we will share the de identified or anonymized data with research institutions, research institutes and universities within the legal, reasonable and necessary scope. Without your explicit authorization, we will not share information that can be used to identify you with the above institutions.
（2） Transfer
In case of merger, acquisition, asset transfer, division, dissolution, bankruptcy or similar situations, if your personal information needs to be transferred, we will inform you of the relevant situation, inform you of the name and contact information of the receiver, and require the new receiver to continue to protect your personal information in accordance with laws and regulations and the requirements of this policy.
（3） Publicity
We will only disclose your personal information under the following circumstances:
1. According to your needs, disclose the information you specified with your explicit consent;
2. Disclose your personal information according to the requirements of laws and administrative regulations.
4、 How we store and protect your personal information
（1） Storage of personal information
Unless otherwise specified by laws and regulations or regulatory authorities, we will only store your personal information within the shortest time limit necessary for the purposes described in this policy.
If we terminate our service or operation, we will stop collecting your personal information in a timely manner. At the same time, we will notify you in advance in accordance with relevant laws and regulations, and delete or anonymize your personal information after the termination of service or operation, unless otherwise specified by laws and regulations or regulatory authorities.
If you apply for cancellation of your account, voluntarily delete your personal information or exceed the necessary period, we will delete or anonymize your personal information, except for the retention period stipulated by laws and regulations.
The personal information we collect in the People's Republic of China is stored in China. If cross-border transmission is required, we will separately request your authorization and consent, and ensure that it is implemented in accordance with national laws and regulations and the provisions of relevant regulatory authorities, so as to provide adequate protection for your personal information.
（2） Protection of personal information
We attach great importance to information security, set up a special security team, and take all reasonable and feasible measures to protect your personal information:
1. Technical measures for data security
We will take security measures that comply with industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from unauthorized access, use, modification, and data damage or loss.
Our service adopts de identification and multiple encryption technologies. We will use the above technologies (including SSL) to encrypt and save your personal information, and isolate it through isolation technology to protect your personal information.
In the use of personal information, including information display and information association calculation, we will use a variety of data desensitization technologies to enhance the security of information in use.
We will also use strict data access control and multiple identity authentication technology to protect personal information and prevent data from being used illegally.
2. Other security measures we take to protect personal information
We have an advanced data security management system with data as the core and around the data life cycle, which can improve the security of the whole system in terms of organizational construction, system design, personnel management, product technology and other aspects. We manage and standardize the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
We conduct comprehensive security control over data through confidentiality agreement of information contactors, monitoring and audit mechanism.
We will also hold security and privacy protection training courses to enhance employees' security awareness and awareness of personal information protection policies and related procedures.
We only allow NetEase employees and partners who need to know these information to access your personal information, and have set up a strict access control and monitoring mechanism for this purpose. We also require all personnel who may have access to your personal information to perform corresponding confidentiality obligations. If they fail to fulfill these obligations, they may be investigated for legal responsibility or terminated the cooperation relationship with NetEase.
The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of the personal information you send us. If our physical, technical, or management protection facilities are damaged, resulting in the disclosure, tampering, or loss of personal information, resulting in damage to your legitimate rights and interests, we will notify you as soon as possible in accordance with the provisions of the law, and bear the corresponding legal liability.
3. Security incident handling
In order to deal with the risks related to personal information leakage, tampering and loss, we have developed a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have also established an emergency response team for security incidents. According to the requirements of security incident handling specifications, we launch security plans for different security incidents, stop loss, analyze, locate, develop remedial measures, and work with relevant departments to trace and attack. We also regularly organize internal training and emergency drills to enable our relevant staff to master the corresponding emergency response strategies and procedures.
In case of possible or unfortunate information security incidents, we will immediately take remedial measures in accordance with the requirements of laws and regulations, and promptly inform you of the basic situation and possible impact of the security incidents, the disposal measures we have taken or will take, suggestions you can independently prevent and reduce risks, remedial measures for you, etc. At the same time, we will timely inform you of the event by mail, letter, telephone and push notification. If it is difficult to inform the information subject one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will actively report the disposal of information security incidents according to the requirements of the regulatory authorities.
4. Safety tips
Please understand that due to the limitations of technology and risk prevention, even if we have tried to strengthen security measures, we cannot always guarantee 100% security of information. You need to understand that the system and communication network you use to access Netease game services may have problems due to circumstances beyond our control.
Please be sure to keep your account number, password and other identity elements properly. When you use NetEase game service, we will identify you through your account, password and other identity elements. Once you disclose the above information, you may suffer losses and may be detrimental to you. If you find that the account number, password and/or other identity elements may or have been disclosed, please contact us immediately so that we can take appropriate measures in time to avoid or reduce related losses.
5、 How to exercise your rights related to personal information
（1） Look up, copy, transfer, correct, supplement and delete
During your use of NetEase game service, we will provide you with corresponding operation settings to manage your personal information according to the specific situation of each game product, so that you can view, copy, transfer, correct, supplement, delete or withdraw your relevant personal information.
1. You can check your account basic information (account avatar, nickname, and other personal information you choose to fill in), game history information (role level, achievements, achievements, and other specific game information) in the Netease game products you use, and correct and supplement your account basic information according to the specific situation.
2. If you have other requirements for viewing, copying, transferring, correcting, supplementing or deleting, or if you have doubts or difficulties in using the corresponding functions of the game products, you can log in to NetEase users Netease User Personal Information Service Platform , we have provided you with relevant operation guidelines and operation settings, and you can operate by yourself. If you have doubts or difficulties in the operation process, you can contact customer service, or you can choose The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will deal with it for you in a timely manner.
Unless otherwise specified by laws and regulations, when you correct, supplement, delete your personal information or apply for cancellation of your account, we may not immediately correct, supplement or delete the corresponding information from the backup system, but we will not process the relevant information again, and will correct, supplement or delete these information when the backup is updated. Once the relevant information is deleted or the account is logged off, it cannot be recovered. Please be careful.
（2） Publicity and sharing
Part of the functions of NetEase game allow you not only to expand your social network, but also to share your relevant information publicly with all users who use this function. You can upload or publish information, and you can also respond to information uploaded or published by others. As long as you do not delete the information you have disclosed or shared, the relevant information may always remain in the public domain; Even if you delete the shared information, the relevant information may still be independently cached, copied or stored by other users or a third party not under our control, or saved in the public domain by other users or such third party. If you disclose or share information through the above channels, we will not be responsible for your information disclosure. Therefore, we remind you and ask you to carefully consider whether to disclose or share your information through the above channels.
（3） Account cancellation
We provide you with the way to cancel your account. Under the condition that our service terms and conditions and relevant national laws and regulations are met, you can cancel your account according to the guidelines through the "Account - Account Cancellation" button, or Netease User Personal Information Service Platform Submit account cancellation application according to corresponding requirements. You can also choose to use the The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will give you an answer as soon as possible.
After your account is cancelled, we will stop providing all or part of NetEase game services for you, and delete your personal information or anonymize according to your requirements, unless otherwise specified by laws and regulations. Once the relevant information is deleted or the account is logged off, it cannot be recovered. Please be careful.
If you register and log in to use our game products through the account provided by the intermodal channel party, if you need to log out your account, you need to apply to the corresponding channel party to log out your account or cancel the authorization to log in to our game products.
（4） Change the scope of authorization and consent
You can choose whether to provide us with personal information. You can change the scope of your authorization for us to continue collecting information or revoke your authorization by deleting information, turning off device functions, and canceling your account. You can also log in Netease User Personal Information Service Platform Contact us to revoke authorization.
After the authorization is revoked, we cannot continue to provide you with the services corresponding to the revocation of authorization, and we will no longer process your corresponding information. However, your decision to withdraw your authorization will not affect the information processing based on your authorization.
（5） Automatic decision of constraint information system
In some business functions, we will make decisions based on non manual automatic decision-making mechanisms, including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate remedies.
（6） Rights of close relatives of the deceased
If NetEase game users die, their close relatives can The "How to Contact Us" section of this policy Contact us in order to exercise their legal rights to the relevant personal information of the deceased according to law.
6、 Protection of minors
We recommend: Any minor who participates in online activities shall obtain the consent of his parents or other guardians (hereinafter referred to as "guardians") in advance. We will protect the information of minors in accordance with relevant national laws and regulations.
We encourage guardians to guide minors to use Netease game services. If you are a minor under the age of 14, please inform your guardian to read our 《 Rules for the Protection of Children's Personal Information in Netease Games and Instructions for Guardians 》 , and seek their consent and guidance before you use NetEase game services and submit personal information. If you are the guardian of a minor, you should carefully read this policy and the Rules for the Protection of Personal Information of NetEase Games Children and the Instructions for Guardians before helping the minor register and use NetEase Games services, decide whether to agree to this policy and the Rules for the Protection of Personal Information of NetEase Games Children and the Instructions for Guardians, and help the minor register and use.
According to the requirements of the national anti addiction policy, we will judge whether the real name information of the relevant account is a minor through the real name identity and relevant information. Some game products will preliminarily identify whether you are a minor by collecting the game behavior data generated during the game, and decide whether to include this account in the anti addiction system. In addition, we will collect your login time and game duration information, guide minors to play reasonably by automatically intervening and limiting minors' game time from the system level and enabling the forced offline function, and try to contact their guardians to remind, confirm and deal with the suspected minors after consumption, so as to help minors get online healthily.
In order to better protect the physical and mental health of minors, guide minors to access the Internet healthily, and prevent minors from falsely using or borrowing relevant information from adults, we have implemented stricter anti addiction measures based on the national regulations on preventing minors from indulging in online games, and constantly explored, developed and tested various new technologies for protecting minors. For example, we will include information about Game recharge, consumption or transaction ）Enable Face recognition verification (if face recognition is enabled, we will use the face recognition function provided by the game built-in or NetEase Dashen APP or NetEase Shield to provide your relevant real name identity information and face information to the game or NetEase Dashen APP or NetEase Shield for face recognition) 。 Your Face information For sensitive personal information, we will take strict confidentiality measures and only compare it with the public security data platform. We will not store your face information.
In addition, we have also established Netease Parent Care Platform 。 The parent care platform can help parents or guardians keep abreast of their children's play situation at any time, set consumption quotas and the length and duration of daily play, assist parents or guardians of minors in managing their children's play behavior, and promote the healthy growth of children. You can visit the NetEase Parent Care Platform website or the public account to learn more about the anti addiction measures of NetEase games and the parent guard platform.
7、 Amendments and Notices
In order to provide you with better services, we will timely modify the terms of this policy according to the update of NetEase game services and relevant requirements of laws and regulations, and these modifications constitute a part of this policy. We will publish any changes to this policy on this page. For major changes, we will also provide more significant notifications (website announcements, push notifications, pop-up alerts or other ways). Major changes referred to in this policy include but are not limited to:
1. Our service model has undergone significant changes. Including the purpose of processing personal information, the type of personal information processed, and the use mode of personal information;
2. Significant changes have taken place in our ownership structure. Including changes in owners caused by business adjustment and bankruptcy M&A;
3. Major changes in the main objects of personal information sharing, transfer or disclosure;
4. Your right to participate in personal information processing and the way you exercise it have changed significantly;
5. Significant changes have taken place in the responsible department, contact information and complaint channel for handling personal information security;
6. Other important situations or situations that may seriously affect your personal rights and interests occur.
Any changes we make will put your satisfaction first. We encourage you to consult our privacy policy every time you use NetEase game services.
When necessary, we will send you a notice related to the service.
If you do not want to continue to receive messages pushed by us, you can ask us to stop pushing. You can specifically ask us to stop sending promotional SMS according to the SMS unsubscription guidelines, or set it in the mobile device to stop receiving the messages we push; Except when we send messages in accordance with the law.
8、 How to contact us
We have set up a special department for personal information protection, which will protect your personal information according to this policy. If you have complaints and reports about personal information protection, or you have any questions, opinions or suggestions about this policy, NetEase's privacy measures, your information, and recommended algorithms, Please contact NetEase's personal information protection staff and send an email to neprivacy@service.netease.com Or write to the following address: Personal Information Protection Specialist of NetEase Phase II, No. 399, Wangshang Road, Binjiang District, Hangzhou (received); Zip code: 310052.
Generally, we will reply within 15 working days after receiving your questions, comments or suggestions and verifying your user identity. If you are not satisfied with our reply, you can also complain to the consumer protection department or file a lawsuit to the court with jurisdiction.
Netease game service providers include Hangzhou Netease Leihuo Technology Co., Ltd. (registered address: Room 702, Building 4, No. 599, Wangshang Road, Changhe Street, Binjiang District, Hangzhou), Guangzhou Netease Computer System Co., Ltd. (registered address: Unit 01, Floor 2, Building A2, No. 5, Siyun Road, Tianhe District, Guangzhou) and Shanghai Netease World Network Technology Co., Ltd, (Registered address: Floor 1-3, No. 24, Lane 315, Fenggu Road, Xuhui District, Shanghai). The specific service provider of each game shall be subject to the description of the game.
enclosure:
Rules for the Protection of Children's Personal Information in Netease Games and Instructions for Guardians
Updated on: August 25, 2023
NetEase Game (hereinafter referred to as "we") is well aware of the importance of personal information and privacy security of children (refer to minors under 14 years old, the same below, also referred to as "children"). We hope that the Rules for the Protection of Children's Personal Information and Instructions to Guardians of NetEase Games (hereinafter referred to as "the Rules") will explain the corresponding handling rules and other related matters when we collect and use children's personal information. Before using the NetEase game products and services, children, their parents or other guardians (hereinafter collectively referred to as "guardians") must carefully read and thoroughly understand these rules, especially the terms marked in bold/underlined should be read with emphasis, and they can only be used after confirming that they fully understand and agree to all the terms.
Special instructions of guardian:
If we learn that your child is less than 14 years old, we will take special measures to protect the personal information of your child we have obtained according to these rules. Please help us to protect your children's personal information and privacy security. They are required to read and accept this rule under your supervision, and should use NetEase game services and submit personal information with your consent and guidance. If you do not agree with the content of this rule, please ask your child to stop accessing/using NetEase game services immediately. By clicking Agree online or agreeing to the Rules in other ways, you agree that we collect, use, store, share, transfer and disclose your child's personal information in accordance with the Rules.
This rule stipulates the way we deal with children's information in different scenarios, but only when your child uses or opens related functions or uses services, we will deal with relevant information in order to realize related functions and services. If your child does not turn on relevant functions or use relevant services, we will not process your child's corresponding personal information. In addition to this rule, in specific products, we will also explain to you the specific information collection purpose, scope and use method of this product through pop-up windows and prompt prompt on the page. These instant notification contents constitute a part of this rule and have the same effect as this rule.
Special instructions for children:
We suggest that any child participating in online activities should obtain the consent of the guardian in advance. If you are a child, please inform your guardian to read the Rules together, and seek your guardian's consent and guidance before you use NetEase game services and submit personal information.
The Rules are applicable to the collection, use, storage, sharing, transfer and disclosure of children's personal information through the Internet in the People's Republic of China. In terms of the rules for the protection of children's personal information, this rule is in line with Netease Privacy Policy 、 NetEase Children's Personal Information Protection Rules and Instructions to Guardians The text of NetEase Game Privacy Policy is effective for you and your children at the same time. If there is any inconsistency between the terms of these rules and the main body terms of NetEase Privacy Policy, NetEase Children's Personal Information Protection Rules and Instructions to Guardians, NetEase Game Privacy Policy, the terms of these rules shall prevail. If there is no reference in these rules, the NetEase Privacy Policy, NetEase Children's Personal Information Protection Rules and Instructions to Guardians The text of Netease Game Privacy Policy shall prevail.
After reading the Rules, if you have any questions about the Rules or matters related to the Rules, you can go through The "How to Contact Us" section of this rule Contact us for the feedback channels listed, and we will provide answers as soon as possible.
This rule will help you understand the following:
1、 How we collect and use children's personal information
2、 How we share, transfer or disclose children's personal information
3、 How we store and protect children's personal information
4、 How to exercise children's rights related to personal information
5、 Third party services
6、 Revision of the Rules
7、 How to contact us
1、 How we collect and use children's personal information
（1） We will strictly fulfill the obligations and responsibilities of protecting children's personal information as stipulated by laws and regulations, follow the principles of just necessity, informed consent, clear purpose, security and legal use, and collect and use children's personal information after obtaining the consent of the guardian:
1. According to legal and regulatory requirements, we need users to fill in Name and valid ID information For real name authentication, if we are certified as a child, we will process personal information in accordance with laws and regulations.
2. When we identify the user as a child, we will collect the contact information of the guardian（ Mobile phone number and e-mail ）And contact the guardian to verify his/her guardianship relationship with the child, so as to help the guardian manage and understand the use of NetEase game services by children. In order to better protect the rights and interests of children, we collect from guardians as the case may be Name, ID card, household register, birth certificate or other guardianship certificate To further verify the guardianship relationship between guardians and children.
3. In the process of children using NetEase game services, we will also collect and use other children's personal information, including through COOKIES or similar technologies to obtain and use children's personal information. Please refer to the Netease Game Privacy Policy for details of the personal information of children collected and used by us in the process of children using Netease Game Services. If we need to collect and use children's personal information beyond the above scope, we will obtain the consent of the guardian again.
（2） Exceptions to obtaining authorization
According to relevant laws and regulations, it is not necessary to obtain the authorization and consent of children and/or guardians to deal with children's information under the following circumstances:
(1) Necessary for the conclusion and performance of the contract to which you are a party;
(2) Necessary for performing legal duties or obligations;
(3) It is necessary to respond to public health emergencies or protect your or others' life, health and property safety in emergencies;
(4) Collect your personal information within a reasonable range by carrying out news reports, public opinion supervision and other acts for the public interest;
(5) Collect your own personal information disclosed or other legally disclosed personal information within a reasonable range;
(6) Other circumstances stipulated by laws and administrative regulations.
（3） Tips on sensitive personal information
Children's personal information belongs to sensitive personal information. Except that the consent of children and guardians is not required as clearly stipulated by law, before collecting children's personal information, we will inform the children and guardians of the clear purpose and necessity, as well as the impact on personal rights and interests, and obtain the guardians' separate consent. If the guardians do not agree, we will not collect it.
2、 How we share, transfer or disclose children's personal information
（1） Share
Without the consent of the guardian, we will not provide the children's personal information with any third party outside NetEase Group, but we will request the guardian's authorization and consent in the following scenarios:
1. To achieve the purpose described in "How do we collect and use children's personal information" in Article 1 of the Rules and provide our services to children. We share children's information with partners and other third parties to realize the function of NetEase game services and enable children to use the services they need normally, including: payment agencies providing payment services, merchants stationed on NetEase platform, partners providing data services (including online advertising monitoring, data statistics, data analysis) Third party logistics companies and other service providers.
2. Necessary sharing with related parties. In order to facilitate us to provide consistent services to children based on a unified account system, and to facilitate their unified management and ensure the security of the system and account, the personal information of children will be shared among the related parties of NetEase Group.
We will only share children's personal information for legal, legitimate, necessary, specific and clear purposes. For companies, organizations and individuals with whom we share personal information, we will conduct security assessments and sign strict confidentiality agreements with them, requiring them to handle information in accordance with our instructions, this rule and any other relevant confidentiality and security measures.
（2） Transfer
In the event of a merger, acquisition, asset transfer, division, dissolution, bankruptcy or similar situation, if the personal information of a child needs to be transferred, we will inform you of the relevant situation, inform you of the name and contact information of the recipient, and require the new recipient to continue to protect your personal information in accordance with laws and regulations and not less than the requirements of this policy.
（3） Publicity
We will only disclose children's personal information under the following circumstances and on the premise of taking safety protection measures in line with industry standards:
1. According to the needs of the child or guardian, the information designated by the child or guardian shall be disclosed in a public manner agreed by the guardian;
2. If the information of children must be provided according to the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may disclose the information of children according to the type of information required and the way of disclosure. On the premise of compliance with laws and regulations, when we receive the above request for public information, we will require the recipient to issue corresponding legal documents, including subpoenas or letters of investigation. We firmly believe that the information we are required to provide should be as transparent as possible within the scope of the law. We have carefully reviewed all requests to ensure that they have legal basis and are only limited to the data that law enforcement authorities have the legal right to obtain for specific investigation purposes.
According to the law, the sharing, transfer and disclosure of children's personal information that has been treated anonymously, that is, to ensure that the recipient of children's personal information can not recover and re identify the subject of information, does not belong to children's personal information. The storage and processing of such information will not need to be notified to the guardian and obtain the consent of the guardian.
3、 How we store and protect children's personal information
（1） Unless otherwise specified by laws and regulations or regulatory authorities, we only store children's personal information within the shortest time limit necessary for the purposes described in this rule.
If we terminate our service or operation, we will stop collecting children's personal information in a timely manner. At the same time, we will comply with relevant laws and regulations to notify the guardian in advance, and delete or anonymize children's personal information after the termination of our service or operation, unless otherwise specified by laws and regulations or regulatory authorities.
If the guardian applies for canceling the child's account, voluntarily deletes the child's personal information or exceeds the necessary period, we will delete or anonymize the child's personal information, except for the retention period stipulated by laws and regulations.
（2） We attach great importance to children's privacy and security, set up a special security team, and take all reasonable and feasible measures to protect children's personal information:
We will take encryption and related technical measures to store children's personal information to ensure information security. At the same time, we strictly set the information access authority for staff based on the principle of minimum authorization, and control the scope of children's personal information; Staff accessing children's personal information must be approved by the person in charge of children's personal information protection or its authorized management personnel, record the access, and take technical measures to avoid illegal copying and downloading of children's personal information. If we find that children's personal information has occurred or is likely to be leaked, tampered with or lost, we will immediately launch the emergency plan, take remedial measures, and inform the affected guardians and children of the relevant situation of the event by mail, letter, telephone, push notification, and announcement.
If you want to know more, please refer to Netease Privacy Policy And the relevant chapter of "How do we store and protect your personal information" in NetEase Game Privacy Policy to learn more about how we store and protect children's personal information.
Due to the limitations of technology and risk prevention, even if we have tried to strengthen security measures, we cannot always ensure 100% security of information. Guardians need to understand that the system and communication network used by children to access Netease game services may have problems due to circumstances beyond our control.
The guardians and children must keep the Netease game service account, password and other identity elements properly. When children use NetEase game services, we will identify their identities through accounts, passwords and other identity elements. Once guardians and children disclose the above information, they may suffer losses and may have adverse effects on themselves. If guardians and children find that the account number, password and/or other identity elements may or have been disclosed, please contact us immediately so that we can take appropriate measures in time to avoid or reduce related losses.
（3） Netease games have always attached great importance to and protected the physical and mental health of minors, especially children, and taken relevant technical measures to prevent minors, especially children, from indulging in online games. In the process of taking relevant technical measures, we will collect and use children's personal information, and we will take strict protection measures to ensure the safety of children's personal information. Please refer to the "Juvenile Protection" section of NetEase Game Privacy Policy for relevant contents of juvenile protection.
4、 How to exercise children's rights related to personal information
During children's use of NetEase game service, if guardians and children want to query, copy, correct, supplement, transfer, delete children's personal information, and cancel children's registered account, they can operate according to the specific settings of NetEase game products used, or visit Netease User Personal Information Service Platform Or according to this rule "How to contact us" chapter Contact us for the contact information listed.
When inquiring, copying, correcting, supplementing, transferring, deleting the above information or applying for account cancellation, we require guardians and/or children to conduct identity verification according to the specific circumstances to ensure information security. Unless otherwise specified by laws and regulations, when guardians and children correct, supplement, transfer, delete children's personal information or apply for account cancellation, we may not immediately correct or delete corresponding information from the backup system, but we will immediately stop processing relevant information and will correct or delete or anonymize these information when the backup is updated.
（1） Query and copy children's personal information
Guardians and children can view and copy the personal information of children provided or generated in the use of NetEase game services, including personal information data, some use records, and published content.
（2） Correct and supplement children's personal information
We encourage guardians and children to update and modify their personal information to make it more accurate and effective. If guardians and children find that the personal information of children collected, used and processed by us is incorrect or incomplete, they can contact us to correct or supplement it. We will take timely measures to correct or supplement the identity verification and verification problems.
（3） Transfer and delete children's personal information
If the request meets the conditions specified by the national network information department, we will provide the guardian with the way to transfer information.
According to the specific situation of children choosing NetEase game services, guardians and children can delete part of children's personal information by themselves when using NetEase game services. Under the following circumstances, guardians and children can directly request us to delete children's personal information, and we will take timely measures to delete it after completing the identification verification and verification, including:
1. We collect, store, use, transfer and disclose children's personal information in violation of laws and regulations or agreements with guardians and children;
2. Collecting, storing, using, transferring or disclosing children's personal information beyond the purpose or necessary period;
3. The guardian withdraws his consent;
4. The guardian or child terminates the use of NetEase game services through cancellation and related methods.
However, please note that if guardians and children delete or request us to delete specific children's personal information, they will be unable to continue to use all or part of NetEase game services.
（4） Account cancellation
In compliance with relevant laws and regulations, we also provide the cancellation of registered accounts. Guardians and children can check the account cancellation methods in the "V. How to exercise your personal information related rights" and "(III) Account cancellation" sections of NetEase Game Privacy Policy. Once the relevant information is deleted or the account is logged off, it cannot be recovered. Please be careful.
（5） Change the scope of authorization and consent
Guardians and children can always choose whether to disclose information. Some information is necessary for using NetEase game services, but most other information is provided at your own discretion. Guardians and children can change their authorization to continue collecting information or withdraw their authorization by deleting information, turning off device functions and other relevant ways.
When guardians and children withdraw their authorization, we cannot continue to provide the services corresponding to the withdrawal of authorization, and we will no longer process the corresponding information. However, the decision to withdraw the authorization will not affect the information processing based on the authorization of guardians and children.
5、 Third party services
Netease game service is a social media or other service (including website or other service forms) provided by a third party for children to access or link to. Please refer to "How do we share, transfer or disclose your personal information" in NetEase Game Privacy Policy , learn more about the types of third-party services we access or link.
Such third-party social media or other services are operated by relevant third parties. Children's use of such third party's social media services or other services (including any information provided by children to such third party) must be subject to the third party's own terms of service and information protection statement (not the Rules), and guardians and children need to carefully read its terms. This rule is only applicable to the personal information collected by us, and does not apply to the services provided by any third party or the information use rules of the third party. If guardians and children find that these third-party social media or other services are at risk, it is recommended to terminate relevant operations to protect the legitimate rights and interests of children and contact us in a timely manner.
6、 Revision of the Rules
In order to provide better services, we will timely modify the terms of this rule according to the update of NetEase game services and relevant requirements of laws and regulations, and these modifications constitute a part of this rule. If such updates cause substantial reduction or significant changes in the rights of guardians and children under the Rules, we will notify them through website announcement, push notification, pop-up prompt or other means before the Rules come into effect. If guardians do not agree with such changes, they can choose to ask children to stop using NetEase game services.
Any modification we make will put user satisfaction first. We encourage guardians and children to consult our Rules for the Protection of Children's Personal Information in NetEase Games and Instructions to Guardians every time they use NetEase Games services.
7、 How to contact us
We have a special department for personal information protection and designated a special person in charge of children's personal information protection, who will protect children's personal information in strict accordance with these rules. If guardians and children have complaints and reports about network information security, or have any questions, opinions or suggestions about these rules, NetEase's personal information protection rules and measures for children, Please feel free to contact us and send an email to neprivacy@service.netease.com Or write a letter to the following address: Commissioner of Personal Information Protection for Children of Netease Phase II, No. 399, Wangshang Road, Binjiang District, Hangzhou City; Zip code: 310052.
Generally, we will reply within 15 working days after receiving questions, comments or suggestions and verifying the identity of the guardian and/or child. If the guardian or child is not satisfied with our reply, they can also complain to the consumer protection department or file a lawsuit to the court with jurisdiction.
Netease game service providers include Hangzhou Netease Leihuo Technology Co., Ltd. (registered address: Room 702, Building 4, No. 599, Wangshang Road, Changhe Street, Binjiang District, Hangzhou), Guangzhou Netease Computer System Co., Ltd. (registered address: Unit 01, Floor 2, Building A2, No. 5, Siyun Road, Tianhe District, Guangzhou) and Shanghai Netease World Network Technology Co., Ltd, (Registered address: Floor 1-3, No. 24, Lane 315, Fenggu Road, Xuhui District, Shanghai). The specific service provider of each game shall be subject to the description of the game.
