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The four month old screen of Apple mobile phone purchased by Taobao has a drum battery that is power-off quickly, making it unusable

Issued at 12:32 on May 17, 2024

Complaint No.: seventeen billion three hundred and seventy-three million two hundred and one thousand and ninety-nine
Complaint object: Ali customer service
Complaints: Poor customer service attitude
Complaint requirements: Return refund
Litigation amount: 7516 yuan
Complaint progress: Processing

eighteen thirteen zero

Black Cat Consumer Service Platform The merchant is processing 05-17 13:15:48

Assigned merchant Alibaba customer service

Black Cat Consumer Service Platform Approved 05-17 13:15:48

Initiate complaints 05-17 12:32:03

On October 31, 2023, the Apple 14pro max purchased in Taobao store had a screen bulge on March 23, 2024, followed by an abnormal battery power failure. Now it is unavailable. Contact customer service personnel did not respond. They did not respond. They asked the store to give me a reasonable response and made a punishment.

Statement:
1. The above contents only represent the complainant himself, not the black cat's complaint position.
2. Without authorization, any reprinting of this platform case is prohibited, and offenders will be investigated for legal responsibility.
3. There is no charge for handling black cat complaints. All charges in the name of black cat complaints are fake and deceptive. Please call the police in time and feed back to the black cat official. Report Mailbox heimaotousu@vip.sina.com 。
4. Please choose official channels to resolve consumption disputes, and do not trust third-party institutions or individuals to handle refunds to avoid being cheated. Please do not add strangers through QQ or WeChat, and do not send money to strangers to avoid being cheated. Please call the police in case of fraud.