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The goods within the warranty period are required to perform the warranty

Issued on February 18, 2019 at 23:50

Complaint No.: seventeen billion three hundred and forty-seven million three hundred and twenty thousand and twenty-four
Complaint object: JD Customer Service
Complaint requirements: The goods with quality problems within one year will not be accepted
Litigation amount: 699 yuan
Complaint progress: Complaint completed

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evaluate 02-19 19:30:40

Service attitude:
Processing speed:
Satisfaction:

Confirm completion 02-19 19:30:40

merchant

JD Customer Service reply 02-19 10:18:34

Hello, your feedback has been given to you by my sister~Don't worry, the commissioner is checking and handling for you as soon as possible, remember to keep your phone unblocked!

Black Cat Consumer Service Platform The merchant is processing 02-19 10:11:06

Assigned merchant JD customer service

Black Cat Consumer Service Platform Approved 02-19 10:11:06

Initiate complaints 02-18 23:50:30

I bought a sony Bluetooth headset in the app of Jingdong Mall in March 2018! But recently I found that a headset was silent and applied for after-sales service on the app of JD Mall! The staff member whose customer service number starts with 3 said there was no outer package Even if it is within the warranty, it cannot be guaranteed! JD's seller didn't give the invoice and didn't tell us to keep the outer packaging when buying! If you don't give the invoice, you are suspected of tax evasion! Require JD to perform its warranty obligations

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