1、 Definition of terms
1、 DiSifang client: refers to DiSifang official website (domain name:【 https://www.4px.com 】）, Merchant Center (domain name:【 https://b.4px.com 】）And programs, systems, applications, websites, clients and corresponding equipment used to provide services. 2. Delivery party: refers to the single or joint name of the customer end operator or service provider of Delivery party, including but not limited to Shenzhen Delivery Party Express Co., Ltd. and its affiliated companies. 3. Personal information: refers to the information, content or data recorded electronically or otherwise that can identify the identity of a specific natural person or reflect the activities of a specific natural person independently or in combination with other information. 4. Unless otherwise agreed, the definitions used in this policy have the same meaning as those in the Four Party User Agreement.
2、 Scope of application
1. To provide users with better, better and more personalized services is Difang's persistent pursuit. Difang collects, stores, uses, shares and protects your personal information in order to provide you with better, better and more personalized services, and also hopes to make your life more convenient through Difang's services. This privacy policy applies to all services on the Difang client. This privacy policy applies to your access to Difang client and/or login to relevant clients to use the services provided by Difang client. Unless otherwise agreed in this privacy policy, or if DiSifang account or DiSifang affiliate account is used in DiSifang service to log in but no independent privacy policy is set, this policy also applies to this part of service. 2. [Special Note] This privacy policy does not apply to the services provided to you by a third party. For example, when an enterprise operating express business provides services to you relying on the delivery client, the personal information you provide to the enterprise operating express business does not apply to this privacy policy. 3. [EEA user] You understand and agree that if the General Data Protection Regulation (hereinafter referred to as GDPR) is applicable to the processing method of your personal information in the process of providing services to you by Difang, Difang will collect, use, share To store and protect your personal information, you must carefully, completely and thoroughly read and understand the Privacy Policy (general version) to help you understand how to maintain your privacy.
3、 How to collect information
1. You take the initiative to provide relevant information to the delivery party, including:
(1) When you Create a passthrough account You can select the information to fill in and/or submit according to different ways of creating the account of the delivery party, including your name, avatar, user name to be used, email address, mobile phone number and password of the delivery party account.
(2) When you do Pass Sifang account real name authentication You can fill in and/or submit information according to different real name authentication methods prompted on the page.
(3) When you do In the process of ID verification or real person authentication of the account of Difang, the information you fill in and/or submit according to the different methods of ID verification or real person authentication prompted on the page, including your face photo, or the video or audio recording of your face information or voice information, or the video or audio recording of your conversation with Difang, or the upper body photo of your ID card A copy of your ID card and the ID information it contains (including your name, face photo and ID card number).
(4) When you submit your Sifang account qualification certification, the information you fill in and/or submit according to different qualification certification requirements, including your work unit information, work email, position information, work unit information, work email, position information, qualification documents The copy of your ID card and the ID information contained therein (including your name, ID card facial photo, ID card number), your portrait and facial features, etc.
(5) If you are the sender, the information you fill in and/or submit in order to complete the service you selected or the transaction you entered into, including Package information (including the name of the goods/articles contained in the package, the value/price of the goods/articles), sender information (including the name, telephone number and address of the sender), and recipient information (including the name, telephone number and address of the recipient).
(6) The information you fill in and/or submit, including but not limited to your bank account number and the identity information contained therein (including your bank account number, name, and mobile phone number), in order to complete the service you choose or settle the transaction costs you have reached.
2. When you use the service, the delivery party will collect relevant information, including:
(1) When you use the delivery service or access the delivery client Automatically receive and record information on your browser and computer , including your IP address, browser type, language used, access date and time, software and hardware feature information and web page records you need; If you use the Difang applet, Difang will get your mobile number and WeChat userld. Cookie information will be saved when you use the service.
(2) It's also possible to deliver Collect your other relevant information for the reasonable needs of providing services and improving service quality, It includes the relevant information you provided when you contacted the customer service team of Difang, the questionnaire reply information you sent to Difang when you participated in the questionnaire survey, and the relevant information collected by Difang when you interacted with Difang's related parties and logistics partners. At the same time, in order to improve the security of the services provided by your use of Difang client, and to more accurately prevent phishing website fraud and trojan virus, Difang may judge the risk of your account number by understanding some of your network usage habits, your commonly used software information and other means, and may record some URLs that Difang thinks are risky.
(3) Relevant information provided by the third party to the delivery party. In order to provide you with better, better and more personalized services, or to jointly provide you with services, or for the purpose of preventing Internet fraud, the third parties such as Difang's affiliates, Difang's logistics partners, etc. will share your personal information with Difang in accordance with the provisions of law or your agreement or with your consent, including:
(4) In order to complete the service you selected or the transaction you entered into, the delivery party's related parties or the delivery party's logistics partners will share your personal information with the delivery party, including the package information contained in the transaction order (including the name of the goods/items contained in the package, the value/price of the goods/items), the sender information (including the sender's name, telephone number, address) Recipient information (including the recipient's name, telephone number and address).
(5) Information provided or shared by other users may contain your information. For example, if you are the recipient, the information filled in and/or submitted by the sender will include your name, phone number and address in order to complete the selected service or transaction.
4、 How to use information
1. Provide you with various services you use.
2. In order to improve the services you use and provide you with information display, search and services that better meet your personalized needs, DiSiFang will extract your browsing and search preferences, behavior habits, location information characteristics based on your browsing and search records, equipment information, location information, order information, and conduct indirect crowd portraits based on feature tags, and display Push messages and possible commercials. If you do not want to receive the commercial advertisement sent to you by the delivery party, you can unsubscribe by prompting or directly contacting the delivery party.
3. In order to improve the security of services provided by you using Difang, Difang's affiliates, and Difang's logistics partners, ensure the security of the operating environment and identify abnormal account status, protect your or other users or the public's personal and property security from infringement, and better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusion, More accurately identify violations of laws and regulations or the relevant agreement rules of the delivery party's client. The delivery party may use or integrate your account information, transaction information, equipment information, relevant network logs, and the information that the delivery party's affiliates and partners have obtained your authorization or shared in accordance with applicable laws to comprehensively judge your delivery party's account and transaction risks, conduct identity verification Detect and prevent security incidents, and take necessary record, audit, analysis and disposal according to law.
4. The delivery party may conduct de identification research, statistical analysis and prediction on the collected information to improve the content and layout of the delivery party's clients, provide product or service support for business decisions, and improve the delivery party's products and services. For example: machine learning or model algorithm training using anonymous data.
5. Unless there is a mandatory retention period required by law, the delivery party will only retain your personal information for the period necessary to achieve the purpose described in this policy.
6. If the delivery party uses the fixed interest rate of LETTER for other purposes not specified in this policy, or uses the information collected based on the purpose for other purposes, it will ask for your consent in advance.
5、 How to share, transfer and disclose information
1. The delivery party undertakes the confidentiality obligation for your personal information and will not sell or rent any of your personal information to a third party for the purpose of marketing. The delivery party will share your personal information with a third party only under the following circumstances:
(1) Share your personal information with your consent or authorization in advance.
(2) Share your personal information according to the provisions of laws and regulations or the requirements of administrative or judicial authorities.
（3） Share your personal information with the related parties of the delivery party. In order to facilitate the delivery party to provide you with services based on the delivery party account, recommend the information you may be interested in, identify the abnormality of the delivery party account, and protect the personal and property security of the delivery party affiliates or other users or the public from infringement, your personal information may be shared with the delivery party affiliates. The delivery party will only share necessary personal information, and is bound by the purpose stated in this privacy policy. If the delivery party shares your personal information or the delivery party's affiliates change the use and processing purpose of personal information, they will ask for your authorization and consent again.
(4) In order to provide you with better logistics services You may entrust an authorized logistics partner of Difang to provide you with logistics services or perform logistics service functions on behalf of Difang, Including but not limited to sending, checking and dispatching services, the delivery party will share your personal information with reliable delivery party logistics partners, and strictly restrict the use of your personal information by delivery party logistics partners, Let them handle your personal information for the delivery party according to the instructions of the delivery party and following this privacy policy and any other corresponding confidentiality and security measures.
(5) If you are a qualified intellectual property complainant and have submitted it to When filing a complaint, at the request of the respondent, disclose your personal information to the respondent so that both parties can handle possible rights disputes.
（6） Only by sharing your personal information can you provide the services you need, or deal with disputes or controversies between you and others. For example, if you entrust the delivery party logistics partner with the collection service through the delivery party post office, and the delivery party requests information disclosure because the delivery party logistics partner performs the collection obligation you entrusted, the delivery party will provide the partner with the necessary information such as the contact method of the sender/recipient as the case may be, to facilitate the completion of the collection service.
(7) If you violate local laws, regulations or relevant agreements or rules of the delivery party, you need to disclose to a third party.
(8) In order to protect the personal and financial security of the Delivery Party, its affiliates, its logistics partners, you or users or the public from infringement.
2. The delivery party will not transfer your personal information to any company, organization or individual, except for the following circumstances: (1) After obtaining your explicit consent, the delivery party will transfer your personal information to other parties;
(2) In case of merger, acquisition or bankruptcy liquidation or other situations involving merger, acquisition or bankruptcy liquidation of Difang service providers, if personal information transfer is involved, Difang will require the new companies and organizations holding your personal information to continue to be bound by this policy, otherwise Difang will require the companies, organizations and individuals to seek authorization from you again.
3. The delivery party will only disclose your personal information under the following circumstances:
(1) With your explicit consent or based on your active choice, the delivery party may disclose your personal information;
(2) If the delivery party determines that you have violated laws and regulations or seriously violated the relevant agreements and rules of the delivery party, or in order to protect the personal and property safety of you, the delivery party may disclose your personal information according to laws and regulations or with your consent, Including relevant violations and the measures that have been taken against you.
4. In case of the following circumstances, it is not necessary to obtain your prior consent for the delivery party to share, transfer and disclose your personal information:
(1) Related to national security and national defense security;
(2) Related to public safety, public health and major public interests;
(3) Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;
(4) In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
(5) Personal information disclosed by you to the public;
(6) Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.;
5. According to the law, if the delivery party takes technical measures and other necessary measures to process your personal information, making the data receiver unable to re identify specific individuals and unable to recover, then the sharing, transfer and disclosure of such processed data do not need to be notified to you and obtain your consent.;
6、 Information storage and transmission
1. Unless your country/region or the country/region where you use the delivery service, or the country/region where you visit the delivery client, or the country/region where the delivery party collects information, has an explicit legal prohibition, or has your explicit authorization, or your personal initiative, The personal information about you legally collected by the delivery party in the People's Republic of China will be kept in the People's Republic of China.
2、 If you use the delivery service outside the People's Republic of China, your personal information may be transferred to your country/region or the country/region where you use the delivery service or the country/region where you visit the delivery client or the country/region where the delivery party collects information, So that you can successfully use the delivery service in your country/region or successfully access the delivery client in your country/region.
3、 For the purposes specified in this privacy policy, we may transfer your personal data to our affiliates, service providers or business partners, who may be located in a country other than your country. The data protection rules for these countries may be different from the country you are from. If required by applicable laws, when we transmit your personal data to recipients in other countries, we will take appropriate measures to ensure that the recipients of your personal data assume confidentiality obligations, and take appropriate measures to ensure that your personal data will be protected according to this privacy policy.
4. Storage life
(1) We will only retain your personal information for the period required to achieve the purpose described in this policy, unless there is a mandatory retention requirement by law. We judge the storage period of personal information mainly by referring to the following standards and the longer one shall prevail:
Complete the transaction purpose related to you and maintain the corresponding transaction and business records to respond to your possible inquiries or complaints;
Ensure the safety and quality of our services for you;
Do you agree to a longer retention period;
Whether there are other special agreements on the retention period.
（2） When our products or services stop operating, we will notify you in the form of push notification, announcement, etc. at least 15 working days in advance, and delete your personal information or anonymize within a reasonable period of time.
7、 Your personal information protection
1. In order to ensure the security of your information, Difang strives to take various reasonable physical, electronic and management security measures to protect your information, so that your information will not be disclosed, damaged or lost, including but not limited to SSL, information encryption storage, and access control of the data center. The delivery party has also taken strict management on employees or outsourcing personnel who may have access to your information, including but not limited to taking different authority controls according to different positions, signing confidentiality agreements with them, monitoring their operations and other measures, and conducting security and privacy protection training. Delivery Party will provide corresponding security measures to protect your information according to the existing technology and provide reasonable security assurance. Delivery Party will try its best to prevent your information from being leaked, damaged or lost. The important information systems in the four directions have passed the evaluation of China's national information security level protection, and are based on ISO/IEC; 27001 International Standard implements the information security management system. However, the Internet is not an absolutely secure environment, and no Internet transmission or electronic storage method is 100% secure. We will try our best to protect your personal information in a commercially acceptable way.
2. Your account has security protection function. Please keep your account and password information properly. Delivery Party will ensure that your information will not be lost, abused or altered through security measures such as backing up to other servers and encrypting user passwords. Despite the above security measures, please also understand that there is no "perfect security measures" on the information network. The fourth party recommends that you take positive measures, including but not limited to the use of complex passwords, regular password changes, not revealing your own account password and other personal information to others.
3. When using the delivery service, it is inevitable for you to disclose your personal information, such as contact information or postal address information, to the enterprises or parcel senders/recipients who operate express delivery business or to the actual senders/recipients of parcels you entrust. Please properly protect your personal information and only provide it to others when necessary. If you find that your personal information is leaked, especially your account number and password, please contact the delivery party immediately so that the delivery party can take corresponding measures.
4. After learning that an unfortunate personal information security incident has occurred, the Delivery Party will inform you of the basic situation and possible impact of the security incident, the disposal measures taken or to be taken by the Delivery Party, the suggestions that you can independently prevent and reduce risks, and the remedial measures for you in accordance with the requirements of laws and regulations. The delivery party will inform you of the event by mail, letter, telephone, push notice, etc. If it is difficult to inform the personal information subject one by one, the delivery party will take a reasonable and effective way to issue an announcement. At the same time, the delivery party will also report the disposal of personal information security incidents according to the requirements of the regulatory authorities.
8、 Your personal information management
1. Query and update your personal information
(1) If you need to query your personal information on your Difang account, you can directly log in to Difang client and check "My Personal Information" to query your name, avatar, user name to be used, email address, mobile phone number and Difang account; If you have carried out the real name authentication of the account delivered to Sifang, you can also query the information you filled in and/or submitted during the real name authentication in the above way; If you have carried out the identity verification or real person authentication of your account number, you can also query the information filled in and/or submitted during the ID card verification or real person authentication in the above way; If you have passed the qualification certification of the Sifang account, you can also query the qualification information you filled in and/or submitted during the qualification certification in the above way. If you are unable to query your personal information, you can directly contact Difang.
(2) If there is any change in the information you provide during the process of registering your account or using Difang client services, you can directly log in to Difang client and view "My Personal Information" to update your personal information. If you are unable to update your personal information, you can contact Difang directly.
2. Delete your personal information
(1) In case of any of the following circumstances, you can request to delete the personal information on your account in accordance with Article 12 of this policy.
1.1 If the handling of personal information by the sending party violates laws and regulations;
1.2 If the delivery party collects and uses your personal information without your explicit consent;
1.3 If the handling of personal information by the delivery party seriously violates the agreement with you;
1.4 If you no longer use the Difang service, or your Difang account has been cancelled according to the Difang account cancellation process;
1.5 If the delivery party will never provide you with products or services.
(2) If the delivery party decides to respond to your request for deletion, the delivery party will also notify the subjects who have obtained your personal information from the delivery party as far as possible, and require them to delete it in a timely manner (unless otherwise stipulated by laws and regulations, or these subjects have independently obtained your authorization).
(3) When you or the delivery party assist you to delete relevant information, because of applicable laws and security technology, the delivery party may not be able to delete the corresponding information from the backup system immediately. The delivery party will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymous.
3. Withdrawal of consent
If required by law, you can withdraw the consent you have previously provided to us, opt out of any marketing information, and have the right to restrict us from processing your data under specific circumstances or oppose the processing of your personal data at any time for legitimate reasons related to your situation. Withdrawal of your consent will not affect the legality of any processing conducted by us before your withdrawal, nor will it affect the processing of your personal data based on legal processing reasons other than consent.
4. Account cancellation
You can apply for cancellation of your account by contacting Difang Customer Service [Tel: 0755-28255046]. After you cancel your account, we will stop providing you with products/services. Unless otherwise specified by laws and regulations, we will delete your personal information or conduct anonymous processing.
9、 Use of Cookies, Network Beacon and Cookies
1、 Cookie
(1) In order to make your access experience easier, when you visit the Difang client or use the service, Difang may identify your identity through small data files. This is to help you save the step of repeatedly entering account information, or help you judge the security of your account. These data files may be cookies, Flash cookies, or other local storage provided by your browser or associated applications (collectively referred to as "cookies").
(2) Please understand that some services of Difang can only be realized by using "Cookies". If your browser or browser attached services allow, you can modify the acceptance of cookies or refuse to deliver cookies to the sender. You can clear all cookies saved on your computer. Most web browsers have the function of blocking cookies. However, if you do this, you need to personally change the user settings each time you visit our website. For more information on how to change browser settings, please visit the following link: Internet 、 Google Chrome 、 Mozilla Firefox 、 Safari 、 Opera
2. Web Beacon pages often contain some electronic images (called "single pixel" GIF files or "web beacons"). Using web beacons can help websites calculate the users who browse the web or visit certain cookies. The web beacons will collect information about your browsing activities through web beacons, such as the address of the page you visited, the address of the reference page you previously visited The time you stay on the page, your browsing environment, display settings, etc.
3. In addition to cookies, other similar technologies such as website beacons, pixel tags and ETag will also be used on the website. For example, the email sent to you by Difang may contain an address link to Difang's client content. If you click the link, Difang will track this click to help Difang understand your product or service preferences, so that Difang can actively improve customer service experience. Website beacon is usually a transparent image embedded in website or email. With the help of the pixel tag in the email, the delivery side can know whether the email is opened or not. If you don't want your activities tracked in this way, you can unsubscribe from the mailing list of Difang at any time. ETag (Entity Tag) is the HTTP protocol header transmitted behind the Internet browser and Internet server, which can replace cookies. ETag can help Difang avoid unnecessary server load, improve service efficiency, and save resources and energy. At the same time, Difang may record your identity through ETag, so that Difang can better understand and improve Difang's products or services. Most browsers provide users with the function of clearing browser cache data. You can clear the corresponding data in the browser settings function. However, please note that if you disable ETag, you may not enjoy a relatively better product or service experience.
10、 Protection of minors
We attach great importance to the protection of minors' personal information. If you are a minor, Difang asks you to ask your parents or guardians to read this privacy policy carefully, and use Difang services or provide information to Difang with the consent of your parents or guardians. In the case of collecting personal information of minors by using the service of the Delivery Party with the consent of their parents or guardians, the Delivery Party will only use, share, transfer or disclose it when permitted by laws and regulations, explicitly agreed by their parents or guardians, or necessary to protect minors. If you are the guardian of a minor, please contact us through the contact information in Article 12 when you have questions about the personal information of the minor under your guardianship.
11、 Change or modification
The submitter may change or modify this privacy policy from time to time. When the delivery party needs to make changes or modifications to this privacy policy, the delivery party will announce it through the delivery party's client or in the applicable service; In case of major changes or modifications to this privacy policy, Difang will provide more significant notice (including the presentation to you in the form of push notice and pop-up window on Difang's client).
12、 Contact and deliver
1. If you have any questions about this privacy policy in the process of reading this privacy policy, or you have any questions in the process of performing your rights or obligations based on this privacy policy, you can contact Di Sifang through Di Sifang Customer Service [Contact Tel.: 0755-28255046]. The delivery party will review the problems involved as soon as possible and reply within 15 working days after verifying your user identity. 2. In case of any of the following circumstances, according to the requirements of laws and regulations, the delivery party will not be able to respond to your request:
(1) Related to national security and national defense security;
(2) Related to public safety, public health and major public interests;
(3) Related to criminal investigation, prosecution, trial and execution of judgments;
(4) There is sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
(6) Involving trade secrets.