Mall information

Expert Q&A

Q: How to reserve the installation of VATTI products after purchase? View answers>
Q: How to reserve the installation of the range hood after purchase? View answers>
Q: Do the products purchased in the mall enjoy the national joint insurance service? View answers>
Q: How to obtain an electronic invoice? View answers>
Q: If there are gifts, how should we get them? View answers>
Q: Delivery time by region? View answers>

Q: How to reserve the installation of VATTI products after purchase?

Expert advice: customers who buy our products can call 400-888-6288 to make an appointment with a master to enjoy the first free on-site installation service provided by VATTI within one year. (Except Urumqi, other regions in Xinjiang need to charge 100 yuan for each piece of door-to-door remote service.) Due to the special installation environment, individual users may need to pay additional fees for using additional materials or opening holes. The specific charging standard depends on the region (some regions do not provide additional services equal to opening). For details, you can call 400-888-6288 for consultation!
Q: How to reserve the installation of the range hood after purchase?

Customer service: After the goods arrive, call 4008886288 to make an appointment for on-site installation by VATTI Shifu.
Q: Do the products purchased in the mall enjoy the national joint insurance service?

Customer service: This product can enjoy the national joint insurance service and lifelong maintenance service with the invoice.
Q: How to obtain an electronic invoice?

Expert suggestion: You can query and download electronic invoices through VATTI electronic invoice service platform or [VATTI] WeChat official account (vatti_cn) → [Product] → [Electronic Invoice].
Q: If there are gifts, how should we get them?

Expert advice: The gifts are delivered separately within 15 working days after the confirmation of receipt (please click to confirm receipt as soon as possible). Please wait patiently. If there are goods for printing and delivering gifts, please contact our customer service for registration.
Q: Delivery time by region

Experts' advice: The goods will arrive within 3 days after delivery in Guangdong, about 3-5 days in normal areas, about 5-7 days in remote areas, and the specific time is subject to the logistics information!

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