Common function entrance
Activity release Registration List Event promotion Live broadcast of activities On site ticket verification Withdrawal of ticket funds Registration refund Real name authentication Account upgrade Activity number management account number set up contact us
frequently asked questions
Q1： What should I do if I can't find the activity after it is published ？
In order to protect the rights and interests of participants, The activities released in the activity line can be publicly displayed only after they have passed the review and conform to the corresponding specifications For activities approved but not publicly displayed, please check "Reasons for Not Displaying" in "My Activities", and modify the activities or upload qualifications according to the reasons in the pop-up window.
For modification of activity standards, please refer to: View Activity Audit Criteria
Q2： What should I do if my published activity is rejected?
On the "My Activity" page, in the "Activity Status" - "View Reason" pop-up window, view the corresponding rejection reason, and modify the activity according to the reason. If the rejection reason includes the activity qualification that needs to be provided, you can click "Upload Activity Qualification" in the pop-up window to upload the activity qualification.
Q3: How to withdraw ticket funds? How long will the withdrawal be made after the application?
The event ticket can be withdrawn on the next day after the end of the event, Specific rules: Click to view now
Q4: How to issue participant invoices? Can I issue invoices on behalf of others?
The event organizer is responsible for issuing the invoices of event participants, and the event line platform will not issue invoices for event participants for the time being.
Q5: How can I invite users of historical events to participate in a new event?
Activity promotion - targeted invitation - historical activities. By checking the corresponding activities, users of historical activities can be invited to participate in the current activities via SMS and email.
Q6: Can private activities be published in the activity line?
Yes, just do not check "Publish" when publishing activities.
Private activities are only available to users who know the activity registration connection and will not be publicly displayed on the activity line.
Q7: How can the activity be strongly recommended? How to get on Banner?
First, please check when publishing the activity "Public release option", and public display is allowed after approval.
Secondly, the activity bank provides three promotion methods for the sponsor to choose:
① Through resource replacement For example, you need to add the logo of the activity line or the words of exclusive registration on the activity registration leaflet or the activity site. Please contact the business consultant for details
② Pay for the advertising space at the corresponding location 。
③ Apply to be the VIP professional edition sponsor or VIP enhanced edition sponsor of the activity line →→→ Click to view vip Organizer's equity
Please send an email to tuiguang@huodongxing.com
Q8: My activity participant has applied for a refund. When can I return the money to the participant?
Hello, if you set [Entrusted Activity Line Refund] when publishing the activity, And submit the application 24 hours before the event , participants can apply for refund through the activity bank, which will return the money to the participant's original payment account within 10 working days after the successful application, and we will charge 10% of the ticket price as a refund service fee. If the above refund rules are not met or the organizer chooses [No Refund] when distributing the event, Then participants cannot apply for refund through the activity line.
Q9: What if you want to modify the bound mobile phone number/email, but the original bound mobile phone number and email cannot be used?
Hello, if any of the binding information of the registered binding mobile phone number or mailbox is cancelled or cannot be used, you can log in to the official website of the activity bank through the computer to modify it. The official website of the activity bank: My Activity Bank - Account Settings - Mobile Phone/Email. Select the way to receive verification codes normally Email/Mobile Phone. For example, if your mobile phone number cannot be used, select [Email] when [Select Verification Method], To change the bound phone number.
If the mobile phone number and email address bound to your account cannot be used, please contact the Operation Department by email yunying@huodongxing.com Communicate and replace.
Q10: What should I do if I forget the password of the active bank account?
Hello, after you click on the login page, select "Forgot Password", enter your mobile phone number or email address, new password and verification code bound to your account, and then log in again.
Q11: What is the "Star Gathering Plan" of the activity line?
"Gathering Stars" is the official paid event of the activity line. Each month, it will be held in Beijing, Shanghai, Guangzhou and Shenzhen, with the theme of how to plan high-quality activities. Each issue invites industry leaders to share and interact. If you are the sponsor of VIP Plus or VIP Pro, you can participate in a star gathering activity for free once a month to make friends with partners in various industries while listening to the sharing of celebrities.
1、 Activity release
1.1 Release offline activities
Offline Activity Release Manual: https://shimo.im/docs/B1Aw1vWMaXUdKqm8/
1.2 Release online activities
Online Activity Release Manual: https://shimo.im/docs/pkXJwkgQtD8jCP66/
2、 Activity management
2.1 View, manage and export the registration list of activities
Click "List Management" in [Organizer Management Center - My Activity] to enter the list management page, where you can review, delete, export the list, send a reminder notice and other operations for the registered users. You can also manually add a list, as shown below:
2.2 Suspend/open activity registration
Step 1: Click "Edit Activity" in my activity list“
Step 2: In the ticket type setting, find the ticket type that needs to be suspended or/opened, and click the "Pause" or "Open" button
3、 Event promotion
4、 Live broadcast of activities
This module will describe how to conduct live broadcast. Please refer to the operation manual for online activity publishing and live broadcast room settings https://shimo.im/docs/pkXJwkgQtD8jCP66/
4.1 Entering the live broadcast room
The organizer can choose one of the following methods for live broadcast as required:
Webcast:
a. Host Management Center - My Activity - Live Activity - Enter the Main Venue
Live assistant live broadcast of activity line
b. PC live broadcast client - enter the venue
c. Activity line APP - My ticket - enter the live broadcast
4.2 Start live broadcast
After entering the live studio, click "Start Preview" and "Start Live", and the live broadcast will start after the countdown is over
4.3 Live broadcast room management
At the bottom of the live video are:
Camera switch: turn the camera on/off
Microphone switch: turn the microphone on/off
Desktop sharing: Turn desktop sharing on/off
Audio/video switching: switching microphone or camera equipment
Live beauty: turn on/off the beauty function
Toolbox: up link documentation https://shimo.im/docs/dXPc3WYxXcy3D9Wv/
Lottery Description Document https://shimo.im/docs/WlArzGBVwWtn78A2
Voting description document https://shimo.im/docs/Y6rykHR6TJWJGh8Y/
Video background description document https://shimo.im/docs/NJkbEyJOdjIo2yqR/
Chat area: view user chat content
Questioning: View the user's question information
Private message: view and reply to the user's private message
Apply for connection: process user connection application, and select user to access connection
5、 Tickets and invoices
5.1 Settlement of ticket funds
Hello, you can apply for withdrawal the next day after the end of the event. Find your event in [Organizer Management Center - My Event - Closed], click "Event Ticket Payment", click "Apply for withdrawal immediately" or settle to the wallet for withdrawal at the bottom of the event ticket payment page (multiple event ticket payments can be settled to the wallet for withdrawal together).
Description of service charge:
Domestic WeChat, Alipay and online banking payment orders, Each Collection of paid tickets 2.5% * paid fare+1 yuan Service Charge; For international PayPal payment orders, 10% * paid ticket price+1 yuan service charge will be charged for each paid ticket. If you withdraw money to the bank account, the bank will deduct the service charge for your transfer. Please refer to the ticket withdrawal page for details.
Description of payment time:
The withdrawal applied for before 12:00 noon on the 15th of each month will be made on the 25th,
The application for withdrawal before 12:00 noon on the 30th of each month will be made on the 10th of the next month.
In case of legal holidays, the payment time shall be postponed to the next working day.
Special attention: If you are the organizer of VIP Plus or VIP Pro, the ticket will be paid within 7 working days after you apply for withdrawal.
5.2. Add Collection Account
Hello, you can log in to your activity bank account and add your collection account information at the [Organizer Management Center - Financial Center - Withdrawal - Collection Account]. You can choose to add Alipay account or bank account. After adding, we will review it within 1 working day. After the review is passed, you can apply for withdrawal on the platform the next day after your activity ends
Particular attention ： In order to withdraw money as soon as possible, it is recommended that you bind the collection account as soon as possible after publishing the charging activity.
5.3 Invoices issued by the sponsor
Hello, the activity bank can issue SMS&ticket fee invoice for the main organizer. You can log in to the official website of the activity bank and click [Organizer Management Center - Financial Center - Invoice Application] to fill in the invoice application information.
We support the issuance of electronic invoices and All applications from last Friday to this Thursday will be processed uniformly every Friday (if there is a holiday, it will be postponed) Please check it at that time. If the invoice cannot be issued in the current period due to special circumstances, it will be issued to you on the next invoice date.
Note: Active lines are not supported for Activity registrant Invoicing
6、 Event ticket verification, badge printing and other services
6.1 Event ticket verification and equipment leasing
Hello, the activity bank provides the following ticket verification methods: download the activity bank steward APP for free ticket verification (upgrade the badge printing service), scan the code gun for ticket verification, iPad check-in, bracelet check-in, ID card check-in, face recognition and other methods. The equipment mentioned above can be rented from the activity line. For details, please consult: 010-86395931
6.2 On site printing badge service
The chest card printing requires the computer client to cooperate with the printer. You need to rent the exclusive "brand printer" of the activity line, and connect this device to the computer installed with the activity line printing badge client. Through the sign in printing function of the client, the famous brand printer will print the participants' exclusive famous brands, which is convenient for participants to quickly make friends with partners. For details, please contact tuiguang@huodongxing.com
6.3 Other services at the activity site
Active Line It is a comprehensive tool platform focusing on event release, event promotion and on-site ticket verification. We also provide site support, event planning, photography, on-site shorthand One stop purchase of catering, materials and various supporting equipment Services.
See: http://bbx.huodongxing.com/bbx/
7、 Real name authentication and account upgrade
7.1 Instructions for Real Name Certification of the Organizer
In order to respond to the national advertising law and protect the rights and interests of all users of the activity line platform, The platform will give a new consideration to all sponsors. On the one hand Participants can provide safer registration guarantee and better participation experience; On the other hand, we have established such a safeguard mechanism to prevent some sponsors from publishing false activities.
At present, real name certification is divided into enterprise certification and individual certification, and you need to provide corresponding qualification certificates. At the same time, we and the third-party qualification audit agency will audit the data you submitted. The audit service fee is 300 yuan/year (the audit service fee cannot be refunded). If you do not do real name certification before upgrading the sponsors of VIP Plus or VIP Pro, We will advance the audit fees for you and submit them to a third-party audit agency for qualification review.
7.2 Real name authentication process and advantages
You can log in to the sponsor management center of the activity bank, click [Account Management - Real Name Authentication] to select the type of authentication, and then submit the corresponding information. We will review it for you within 1-7 working days after your payment.
After the real name certification, you will get the exclusive certification logo, your published activities will be reviewed first, and you will have the opportunity to be recommended to the home page; You can also use the function support provided by the system, such as group push, fan management, one click notification, refreshing activity rankings, and so on.
7.3 Account Upgrade Privilege
After the upgrade, the sponsor will get the corresponding enhanced or professional logo, and can use the promotion services such as "event refresh", "event top setting", "group sending and pushing", as well as the functions such as channel promotion, member grouping, import list and active ticketing. For more information, please go to the VIP page for details: http://www.huodongxing.com/price
After the account is upgraded, the related privilege functions are as follows:
- Activity authorization and authority management
The sponsor can authorize the management authority of the specified activity to other users (active registered users of the activity line) by adding other accounts. The authorized accounts can help manage the activities, but cannot operate the functions related to the ticket payment of the activities.
*Activity authorization operation document: https://shimo.im/doc/wb6MyUN5LcciWms1
After using the refresh, your activities will be displayed first with the "Latest" logo under the "Comprehensive Sorting" of the discovery activities page.
After using the set top card, your activities will be displayed first with the "preferred" logo under the "comprehensive sorting" on the discovery activity page.
After setting the channel code in the "Event Promotion", the sponsor can query the browsing data, registration data and ticket verification data of each channel in the "Statistical Chart".
eight Account settings
8.1. Modify account information
You log in to your activity bank account and click [Organizer Management Center- My Account 】 Modify your account information on the current page.
Note: Account No The information is not the sponsor information, but the account information you use to log in to the activity line platform.
8.2. The active bank account is bound to WeChat, QQ and other third-party accounts
The activity bank account supports you to bind third-party social accounts such as WeChat, QQ and Sina Weibo. You need to log into your active bank account and click "My account number -Account binding ", you can also log in directly with a third-party account in the future. If you want to modify or change the third party account later, just click to cancel the binding on this page.
9、 Activity number management
The activity number is the activity aggregation page provided by the sponsor of the activity. In the activity number, the sponsor's activities, brand information, activities and number of fans will be displayed to attract participants' interest in the sponsor.
Activity Number User Manual: https://shimo.im/docs/XKq4MrLRO1iY1GkN/
ten Cooperation and promotion
For business cooperation, please send an email to: tuiguang@huodongxing.com
Please send an email to: tuiguang@huodongxing.com
Please send an email to: tuiguang@huodongxing.com
For new media cooperation, please send an email to: service@huodongxing.com
Customer service hotline: 010-86395931 (working hours: 09:00-21:00)