Working in the whole country Job Title: GENERAL MANAGER Title: General Manager Department: Executive Office Department: Administration Office Immediate Supervisor: Vice President of Hotel Operations Direct supervisor: Vice President of Hotel Operations in China JOB SUMMARY: Job description: RESPONSIBILITIES: duty 1 Hotel Pre-opening Hotel opening For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: At the pre opening stage, the General Manager submits all budget plans and expenditures before the comprehensive opening for the preparation of the new hotel, and formulates a general table of the pre opening plan containing detailed action plans of each department at each stage to meet the smooth opening of the hotel. Other work, including: l Assist in supplying and maintaining all licenses and permit requirements L Assist in providing and maintaining all license and permit requirements l Prepare charts and reports on work progress of constructions exterior and internal décor installations. L Prepare charts and work progress reports on the external and internal facilities of the building l Prepare the schedules of recruitment’s and staff training plans. L Prepare planned recruitment and staff training plans l Produce timelines and action plans on services to be rendered at different stages. L Provide service schedules and action plans for different periods l Submit a pre-opening budget for showing the proposed expenditures to be made L Submitting the pre opening budget shows that the expenditure is incurred by l Remuneration package of executives who are under the employment of pro-opening period. L Propose the executive compensation support system before opening l Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. L Formulate employee recruitment and training subsidies, sales and marketing promotion programs, or ask for opening of any other celebration activities before the opening l Prepare a purchasing plan on operating equipment and utensils required initially. L Preliminary preparation of operating equipment and tools for procurement plan l Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. L Contact the supplier, negotiate appropriate cleaning and maintenance costs, ensure pest extinction, hotel safety and other goods and services required during hotel operation l Provide standard pre-opening accounting setup and services. L Provide standard opening accounting settings and services l Prepare and establish a set of operating policies/procedures, operation and training manual. L Prepare to establish a set of standard business policies/procedures, operation and training manuals l Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. L Develop international and domestic sales and marketing plans, including advertising, public relations and other procedures for security business and hotel reservations l Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. L Organization chart prepared, staff manual, work schedule, compensation mechanism and salary prepared l Recruit initial staff and implementation training program. L Implement employee recruitment and training plan l Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. L Hotel facilities for the lessee, consignee and other users in the premises under negotiation, concession and license management. 2. Hotel Daily Operations Hotel daily operation l Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues. L Maintain a harmonious working relationship with the hotel owner to continuously keep the owner's commitment to the hotel management company. Regularly participate in the guidelines meeting of the owner and the management company according to the needs of the management meeting. Keep a positive attitude, and keep good communication with the owners, superiors and colleagues of the management company and other hotels. l Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. L Maintain the smooth operation of the hotel, including the policies and procedures for management and implementation, and establish and monitor the overall objectives of the hotel. Daily routine spot check of hotel rooms to ensure timely maintenance and service up to standard l Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs. And control the operating service standards to meet the expectations of both guests and owners. Established operational objectives and action plans with time frame towards achieving goals. L Closely monitor hotel plans and set goals. In order to maximize profits and minimize operating costs, control service standard processes, meet the expectations of customers and owners, and establish business objectives and time frames to achieve the hotel's operating objectives l Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff. Make closely monitoring on departmental performance from time to time. L Supervise and review all HR department employee activities, such as employee incentive plans, employee development and training plans, to maximize employee morale and reduce employee turnover. Ensure the efficiency of services, effective teamwork and management responsibilities. Closely monitor department performance l Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. L Review the report of the financial department and the performance of the department head every other week, change the marketing plan and develop new financial guidance according to the report data. Assist the sales and marketing department to set sales targets and increase revenue, including room and catering sales l Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. Establish hotel positioning and management experience, have effective marketing and sales skills, conduct market research, marketing strategies and hotel promotion. Handle all complaints in person as far as possible, answer the correspondence of all hotels as far as possible, and make effective administrative replies within 24 hours l Produce and send the required monthly reports to the owners and with a copies sent to Management Company: ----Monthly manager’s report ----Month-end financial statements package ----Sales/marketing promotional plans L Prepare and provide the required monthly report to the owner company and hotel management company: -----Monthly Manager Report ----Month end financial statements ----Sales and marketing promotion plan JOB REQUIREMENT l Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience; At least 15 years working experience in high star hotels in the hotel industry, and experience in independent operation or market development; l Good professional knowledge and good individual work ability; Good professional quality and independent working ability; l Good responsible attitude, dedication and integrity; High sense of responsibility, professionalism and integrity; l Good interpersonal, communication and negotiating skills; Good interpersonal, communication and negotiation skills; l Be good at analyzing skills and problem solving skills; Good at analyzing and solving problems; l Be good at team and quick decision, and be accountable decision-marking; Good at team management, used for decisive decision-making, and dare to take responsibility; l Good managing change ability and professional level; With strong adaptability and senior professional level. l A pleasant personality; Cheerful personality and strong affinity; l Adaptation and accept the frequency business trip; Strong hardworking spirit, adapt to the nature of unconventional business trip; l Aim higher. Be enterprising and innovative, and constantly challenge the goal.
