[Position Description] Responsible for supervising and guiding the hotel's operating departments, including the lobby, catering/kitchen, guest rooms, engineering, security, fitness center and other relevant operating departments. Ensure the normal operation of these departments in the following aspects: maximizing revenue and profits, minimizing operating costs, implementing and supervising service standards/training of team members. Ensure that customer satisfaction is maintained at the highest level. • Support the management strategy of the hotel by establishing a good working relationship with the management, especially with the General Manager, the Director of Business Development, the Director of Finance and the Director of Human Resources. • Fully responsible for the management of Front Office Department, Housekeeping Department, Security Department, Engineering Department, Food and Beverage Department, Kitchen and Recreation Department and food safety. • Actively participate in core management projects in the hotel. (Fixed assets, renovation, training and customer service) • Ensure the training and implementation of the Group's standards, services of each department and relevant specifications and systems • Carry out routine inspection on all areas of the hotel to ensure that the software and hardware of the hotel are in the best condition at all times. • Reasonably control the relevant operating costs of each department, and maximize the operating profit without affecting the Group's standards, safety regulations and guest experience. Develop detailed cost control methods. Analyze the cost monthly and make an action plan (cost of each occupied room, food cost, beverage cost, salary including overtime, other expenses, hourly labor and outsourcing services). • Manage the team under direct management with professional and incentive methods to ensure effective cooperation and efficient operation of the team. • Reasonably formulate or approve annual/quarterly/monthly budgets, objectives and work plans for departments under direct management. • Organize regular operation meetings including sub sectors within the scope of direct management. • Personally supervise the daily work performance and appearance of employees • Ensure that the schedule is developed according to the needs of the hotel and follows the labor law. • Ensure that the hotel and its direct departments complete relevant key indicators, including but not limited to revenue, profit, SALT, QA, turnover rate, etc. • Encourage the Food and Beverage Manager and the Business Development Department to jointly create a catering promotion activity (menu/price/promotion) that is cost-effective and profitable. • Assist the Director of Business Development in establishing an effective and competitive conference and delivery strategy including price. • Implement and supervise various activities of the hotel, such as celebration, decoration, New Year celebration, communication and coordination with the conference and banquet organizers, etc. • Conduct a biannual survey of competitors' prices and products. • Ensure that VIP guests receive due care and services every day. • Adhere to the hotel safety system, emergency handling regulations and procedures. • Assist the General Manager to complete all activities and related operations of the hotel, and complete the related work arranged by the General Manager. • If necessary, manage the relevant work when the general manager is absent. • If necessary, the department has the right to change or supplement the job description. • Perform any other reasonable duties and assigned duties. [Job Requirements] • Education: College degree or above or equivalent. Major in hotel, tourism and business management. • Working years: more than 2 years of working experience in the same position in the relevant operation department, with management experience in the catering and housing department preferred. • Other requirements: Fluent English in speaking and writing, proficient in using computers, the ability to adapt to circumstances, and creativity.
