Netease cloud business - integrated service marketing platform

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Service marketing integration platform

Netease cloud merchants help enterprises achieve omni channel customer service, refine customer relationship management, and optimize customer experience,
Let service and marketing become more active, more intelligent, and more understanding of people's hearts, and realize the dual promotion of business value and brand value in the era of stock competition.

Unified management of omni channel contacts
Intelligence reshapes service value

Realize unified reception of all channel customer contacts, cover pre-sales, sales and after-sales service scenarios, precipitate user data in the service process, use the world's cutting-edge AI technology to improve the efficiency of enterprise customer service, continue to optimize the service experience, and let enterprise services truly play a commercial role.

Omni channel access, one-stop response to customer needs

Online Service call center

Efficient intelligent reception service, independently solving 90% of common problems

Online robot Incoming call robot

Establish a service experience indicator system, and optimize the service experience through data monitoring and attribution analysis

Intelligent quality inspection Voice of Customers

We provide industry oriented and scenario based one-stop solutions

Fashion shoes and clothes View details
Empowering headquarters store collaboration to build a customer experience with temperature and understanding of customers
Supermarket department store View details
From service to experience, create a good reputation for group customers
Home appliance industry View details
Upgrade service experience and enhance brand value
Mobile phone digital View details
Professional questionnaire tools and sample services to help you accurately investigate 3C potential customers
Automobile omni channel service View details
Create a full scene, full link car owner marketing service platform
Game player operation View details
Build a private domain for game players, and create new growth in stock through refined operation
Game Sailing View details
One stop sea going service to create five-star player service experience
Life service View details
Accurately locate target users and quickly retrieve high-quality questionnaires

Industry solutions

Why choose Netease Cloud Commerce

Based on 26 years of AI, big data and other technologies of Netease, Netease Cloud's commercial GROW model helps enterprise business growth

Genius
Leading technology

It has a domestic first-line AI research and development team, with comprehensive algorithm technology, rich models and rich industry knowledge

Reliable
Stable and reliable

Own private cloud, ensure high availability and stability, focus on customer success, and make enterprise service marketing more active and more understanding