Tencent recharge privacy protection guidelines
Updated: June 8, 2023 Effective date: June 8, 2023 Update description:
In order to fully protect your rights, we have updated the Tencent Recharging Privacy Protection Guidelines in combination with laws and regulations. If you have any questions or suggestions, please contact us according to the method described in Article 10 of this Guide.
The main changes in this update are as follows:
1. In order to protect your rights as the subject of personal information, we have supplemented the way to cancel your account in Part VII;
2. In order to explain more clearly how we share data in the WeChat payment and QQ wallet payment scenarios, we have described the purpose and fields of sharing in more detail in Part VI;
3. Other words are optimized.
Summary:
Tencent recharge is a virtual business value-added service product provided by Shenzhen Tencent Computer System Co., Ltd, Our registered address is 35/F, Tencent Building, Keji Zhongyi Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen. The main entrance includes Tencent's official website for recharging PC (pay. qq. com), WeChat - me - service - Q-coin recharging QQ My QQ Wallet - QQ coin/game recharge, Tencent recharge WeChat official account (name: Tencent recharge), Tencent recharge QQ subscription number (name: Tencent recharge), Tencent recharge applet (applet name: "Tencent recharge"), Tencent recharge WeChat official account, Tencent recharge QQ official account, Tencent recharge video number (hereinafter collectively referred to as "Tencent recharge"). The services provided by different application environments may be different, and the specific one shall prevail.
In order to explain how Tencent recharge will collect, use and store your personal information and what rights you enjoy, we will explain relevant matters to you through the Tencent Recharging Privacy Protection Guidelines (hereinafter referred to as "the Guidelines"). The key points are as follows:
1. We will explain the types of your personal information we collect and their corresponding purposes one by one, so that you can understand the types and collection methods of specific personal information we collect to provide a specific service (We have bolded and italicized the handling of sensitive personal information and the provisions that have a significant impact on the protection of personal information).
2、 This product and service are not provided for minors under 8 years of age. Minors over 8 years of age and under 14 years of age who use Tencent to recharge or provide personal information to Tencent to recharge should obtain the consent of their parents or other guardians. In particular, if you recharge virtual game props or other game value-added services, According to relevant laws, regulations, policies and requirements of relevant competent authorities, we will verify your real name certification through Tencent Health System to determine whether you need to be included in the corresponding consumption restriction management. For details, please refer to Section 8 "Protection of Minors" of the Guidelines.
3. In order to provide you with services such as recharging and checking transaction records, we need to collect your account information (avatar, nickname) and other information. For details, please refer to Section I of the Guidelines.
4. You can exercise your rights of inquiry and deletion by visiting the Personal Center, and you can also give feedback by means of disclosure in Section 9 of this Guide.
5. At present, except for the payment scenario, Tencent recharge will not actively share or transfer your personal information to a third party other than Shenzhen Tencent Computer System Co., Ltd. If there are other cases of sharing or transferring your personal information or you need us to share or transfer your personal information to a third party other than Shenzhen Tencent Computer System Co., Ltd, We will directly obtain or confirm that a third party has obtained your express consent to the above actions, except for the need to protect users' rights and interests or protect the ecological security of the consulting product. In addition, we will conduct risk assessment on the behavior of providing external information. For details, please refer to Section VI of the Guidelines.
If you use or continue to use our services, it means that you agree that we should collect, use, store and share your relevant information in accordance with this guide.
By reading this guide, you will understand:
1、 How we use and collect your personal information
2、 How we store your personal information
3、 How we use cookies and similar technologies
4、 How we protect your personal information
5、 How we use personal information
6、 How we share, transfer and publicly disclose your personal information
7、 How can we guarantee and respond to your right request
8、 Protection of minors
9、 Change
10、 How to contact us
11、 Others
1、 How we collect and use your personal information
（1） How we collect your personal information
Tencent recharge is a virtual business value-added service product provided by Shenzhen Tencent Computer System Co., Ltd. (hereinafter referred to as "us"). In the process of using such products and services, we will collect the information that you actively provide or generate as a result of using the service in the following ways to provide you with services, optimize our services and protect your account security.
Specifically:
·When you log in and use Tencent to recharge, we will collect your account information (WeChat QQ's user ID information, nickname, and avatar) as the unique identifier used to mark you as a Tencent user and subsequently used as a virtual transaction process such as payment and shipment. You can not authorize WeChat/QQ account to log in, which does not affect your travel in tourist mode, but it may make you unable to recharge, check transaction records and other functions.
·When you use Tencent recharge for recharge or monthly subscription service of Tencent products, we will obtain your account information (the type of service opened, service validity, role information, office information Friendly relationship , item log, account balance, coupon, red envelope) so that we can check the user's purchase/activity participation qualification, personal common device information (device ID, operating system information, device name and model, login IP address, browser type and settings, language settings) It is convenient for us to perform compatibility adaptation on the page display according to the device characteristics and conduct risk control to determine whether the user account has been stolen or whether there is a proxy charging behavior. The personal information involved may vary depending on the products or services you recharge. You can choose to refuse or close the authorization of your personal information, but you will not be able to complete recharge, activate services, purchase props and other recharge services after refusal or closing. Collecting the above information is necessary for realizing the consumption function, otherwise you will not be able to complete the transaction.
In particular, if you recharge game virtual props or other game value-added services, in order to meet the requirements of relevant laws, regulations, policies and relevant competent authorities, you need to carry out real name authentication to continue to use and enjoy this service. You agree that we will verify the real name authentication of the WeChat or QQ account you are currently logged in to Tencent Health System. If the real name authentication of the account has been completed in Tencent Health System, you further agree that Tencent Health System will disclose age information to us to confirm whether the account is included in the anti addiction system and what anti addiction measures are taken, At the same time, you agree that we will send your name and ID number Submit to the national unified online game electronic identity authentication system for real identity verification. If the account has not completed real name authentication in Tencent Health System, we cannot provide services for you. If you still want to use our products and services, you should complete real name authentication in Tencent Health System for the WeChat or QQ account you are currently registered in. During the real name authentication process, Tencent Health System will collect your real name identity information (including name and ID number ）。 At the same time, for the purpose of verifying authenticity, Tencent Health System may, according to the minors' protection strategy, request you to provide further information from time to time when you conduct real name authentication on the WeChat or QQ account currently registered and logged in, or when you use the WeChat or QQ account that has completed real name authentication to log in to the game and use the game services Other sensitive personal information (including mobile phone numbers, photos or face recognition information, etc.) And compare it with your real name information records in Tencent Health System, the real name information records of telecom operators or the data sources of the public security authority data platform. If you refuse to provide the above information or fail to pass the comparison, you may be unable to continue using our products and services or restricted. The face recognition related verification data, after encryption, is only used to compare with the data source of the public security authority data platform, and we will not keep it. For details, please refer to Section 8 "Protection of Minors" of the Guidelines.
·When you successfully consume, we will collect your Transaction record information (including payment amount, product name, product quantity, order merchant, order number, payment time, payment method, payment account number, and current status) In order to provide delivery services and allow you to query your transaction records and subscribed services, while protecting the security of your virtual goods to the greatest extent. Transactions It is sensitive personal information, and the collection of the above information is necessary for the realization of the consumption function, otherwise the transaction will not be completed.
·When you use the friend grass planting function, we will collect and save the grass planting information you published (like the content of a certain item), and Friendly relationship To achieve a better social experience. Friendly relationship It is sensitive personal information, and you can choose whether to display or delete it.
·When you make a transaction in Tencent recharge or other virtual payment products in Tencent, we will record and accumulate your Tencent personal points. You can check the points information in the personal center at the top left corner of the home page of Tencent recharge, or use the points to exchange physical or virtual goods in the points store (the actual points provided by the points store shall prevail).
·When you need to issue an invoice, you can enter the personal center at the top left corner of Tencent recharge home page and click Apply for Invoice to issue an electronic ordinary invoice or special invoice. When issuing ordinary invoices, we will collect the information necessary for issuing invoices, including: Invoice type, invoice content, invoice subject, invoice amount, invoice title name, taxpayer identification number, And other optional information, including: Unified social credit code, company address, company telephone, company deposit bank, company deposit bank account number; The information required for issuing special invoices includes the above two categories.
·When you browse and click on the product information and activities in our products, we will collect and save your browsing records to improve the page loading speed and efficiency, so as to improve and optimize your service experience.
·Tencent recharge PC official website and mobile browser official website may use cookies identifier And relevant technologies to collect your information, including your device information, browsing information, click information, and store such information as log information, so as to provide you with a better user experience and ensure service security. You can deny or manage the use of cookies, identifiers, or related technologies through browser settings. For details, please refer to Part III "How We Use Cookies and Similar Technologies" of this Guide.
（2） Exceptions to your authorization
In addition, according to relevant laws, regulations and national standards, we may collect and use your relevant personal information without your authorization and consent in the following cases:
·Necessary for performing the legal duties or obligations of the personal information processor;
·Directly related to national security and national defense security;
·Implement news reporting, public opinion supervision and other behaviors for the public interest, and handle personal information within a reasonable range;
·Directly related to criminal investigation, prosecution, trial and judgment execution;
·It is necessary to respond to public health emergencies or protect the life, health and property safety of natural persons in emergencies;
·The personal information involved is disclosed to the public by the personal information subject;
·Necessary for signing and performing the contract according to the requirements of the personal information subject;
·Personal information of third-party developers and/or end users collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
·Necessary for maintaining the safe and stable operation of the products or services provided, such as finding and handling the failure of products or services;
·Other circumstances stipulated by laws and regulations.
Special note: If the information we collect cannot identify your personal identity alone or in combination with other information, it is not personal information in the legal sense.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information has been collected, we will separately explain the content, scope and purpose of information collection to you through page tips, interaction processes, website announcements and other ways to obtain your consent.
Please note that at present, we will not actively obtain your personal information from a third party outside Tencent Group. If it is necessary to obtain your personal information indirectly from a third party for business development in the future, we will inform you of the source, type and scope of use of your personal information before obtaining it. If the personal information processing activities we need to carry out our business exceed the scope of your original authorization and consent when providing personal information to a third party, We will obtain your authorization and consent before processing your personal information; In addition, we will also strictly abide by the provisions of relevant laws and regulations, and require the third party to guarantee the legality of the information it provides.
2、 How we store your personal information
（1） Storage mode and duration
·We will store your information in a secure way, including local storage (for example, using applets to cache data), databases, and server logs.
·Generally, we will only store your personal information within the time necessary for service purposes or under the conditions specified by laws and regulations. You can choose to clear your personal information provided and generated when using products and services, such as props rating.
（2） Storage region
·We will store the user's personal information collected in China in accordance with laws and regulations.
·At present, we will not transfer or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, receiver, security assurance measures and security risks of information going abroad, and obtain your consent.
（3） Notification when products or services cease to operate
·When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize within a reasonable period of time, unless otherwise specified by laws and regulations.
3、 How we use cookies and similar technologies
·Tencent recharge PC official website and mobile browser official website may use cookies identifier And relevant technologies to collect your information, including your device information, browsing information, and click information, and store such information as log information to provide you with personalized user experience and ensure service security. You can deny or manage the use of cookies, identifiers, or related technologies through browser settings.
When you visit, log in and use our services through a website, we may use relevant information on your computer through the cookie caching function to ensure the normal operation of the website. The cookies we collect are mainly information about the current login account. With cookie technology, we can provide you with more considerate services.
（1） Purpose of Cookies
Authentication
Cookies can notify us when you access our services, so that we can verify your identity information to ensure the security of your account.
For example: Cookie technology can notify us after you log in and authorize WeChat/QQ account information. We can identify whether you are safe to log in when you use all Tencent recharge services, and show you information related to you.
efficiency
Cookies can avoid unnecessary server load, improve service efficiency, and save resources and energy.
For example, cookies can help us optimize the routing traffic between servers, and understand the speed at which different users load our services. Sometimes we may use cookies to make you load and respond faster when you are using them.
（2） How to manage cookies
Most browsers provide users with the ability to manage cookies.
When users set cookies in the browser, they can allow websites they trust to enable cookies, and prohibit other websites from using cookies. At the same time, you can also turn on the Disable Tracking (DNT) function.
For example, in Google Chrome browser, click the icon on the left side of the address bar to see the entry for cookie settings. You can disable the function of cookies here, and we will not set and obtain your cookies.
However, please note that if you disable cookies, you may not enjoy the best service experience, and some services may not work properly.
4、 How we protect your personal information
（1） Safety protection measures
We strive to provide security for users' information to prevent information leakage, loss, improper use, unauthorized access and disclosure. We use a variety of security protection measures to ensure that users' personal information protection is at a reasonable level of security, including technical protection means, management system control, security system guarantee and many other aspects.
We adopt industry-leading technical protection measures. The technical means we use include but are not limited to firewall, encryption (such as SSL), de identification or anonymization, access control measures, etc. In addition, we will continue to strengthen the security capabilities of the software installed on your device. For example, we will complete some information encryption locally on your device to consolidate secure transmission; We will know the application information installed and the running process information of your device to prevent viruses, trojans and other malicious programs.
We have established special management systems, processes and organizations to ensure personal information security. For example, we strictly restrict the scope of people who access information, require them to comply with confidentiality obligations and conduct audits, and those who violate their obligations will be punished according to regulations. We will also review the management system, process and organization to prevent unauthorized access, use or disclosure of user information.
We recommend that you pay full attention to the protection of personal information when using products and services. We will also provide a variety of security functions to help you protect your personal information.
（2） Security incident handling measures
In case of personal information leakage, damage, loss and other security incidents, we will launch emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, the disposal measures and remedial measures we are about to take or have taken, and our suggestions for your response in the form of push notifications, emails, etc. If it is difficult to inform one by one, we will issue warnings through announcements and other means.
5、 How we use personal information
We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information as described in this privacy protection guide to provide you with better services.
（1） Information usage rules
We will use the collected information according to the following rules:
·We will use the collected information for the purposes covered by this privacy protection guide. If we use your personal information beyond the stated purpose and scope of direct or reasonable connection when collecting it, we will inform you again and obtain your express consent before using your personal information.
（2） How to obtain consent after informing the purpose of change
We will use the collected information for the purposes covered by this privacy protection guide. If we use your personal information beyond the stated purpose and scope of direct or reasonable connection when collecting it, we will inform you again and obtain your express consent before using your personal information.
6、 How we share, transfer and publicly disclose your personal information
In order to ensure the integrity of your payment function experience, or to enable you to pay more quickly, some services are provided by our affiliates or other third parties. We will prudently select third parties and third-party services, urge relevant third parties to collect and use your personal information in accordance with the Guidelines or other agreements reached with you, and take appropriate security technology and management measures to ensure the security of your personal information. The details of third-party information sharing of this product are as follows:
（1） Name of the third party: WeChat payment
Function type: pay
Third party subject: Tenpay Payment Technology Co., Ltd
Purpose: help users use WeChat payment services and prevent payment fraud risks
Processing mode: transmission and processing by means of de identification, encryption, etc
Types of personal information involved: payment order ID, user ID information, IP address, order amount, order time, product information (including product name, product description, etc.)
Third party privacy policy or official website link: https://www.tenpay.com/v3/helpcenter/low/privacy.shtml
（2） Name of the third party: QQ wallet payment
Function type: pay
Third party subject: Tenpay Payment Technology Co., Ltd
Purpose: help users use QQ wallet payment service and prevent payment fraud risk
Processing mode: transmission and processing by means of de identification, encryption, etc
Types of personal information involved: payment order ID, user ID information, IP address, order amount, order time, product information (including product name, product description, etc.)
Third party privacy policy or official website link: https://www.tenpay.com/v3/helpcenter/low/privacy.shtml
（3） Name of the third party: Fasthand
Function type: content carrying
Third party subject: Beijing Fasthand Technology Co., Ltd
Purpose: gamers can buy game props in a hurry
Processing mode: security processing mode of encrypted transmission
Type of personal information involved: game character nickname, game avatar, order amount
Third party privacy policy or official website link: https://www.kuaishou.com/about/policy?tab=privacy
（4） Name of the third party: Betta
Function type: content carrying
Third parties: Wuhan Ouyue NetTV Co., Ltd., Wuhan Douyu Network Technology Co., Ltd., Wuhan Douyu Yule Network Technology Co., Ltd
Purpose of use: bind the game character with the fighting account, and purchase game props in the embedded page of the fighting platform
Processing mode: security processing mode of encrypted transmission
Types of personal information involved: UID, openID, nickname, character nickname and avatar
Third party privacy policy or official website link: https://www.douyu.com/protocal/privacy
In order to improve your user experience, we also need to conduct joint operations with third-party partners of affiliated companies, such as channel cooperation, brand linkage, etc., share information that has been anonymized or de identified, and require them to strictly comply with our measures and requirements on data privacy protection, including but not limited to, according to the data protection agreement The letter of commitment and relevant data processing policies shall be processed to avoid identification of personal identity and ensure privacy security.
We will not share information (such as your name or email address) that can be used to identify you with our partners unless you explicitly authorize it.
We will not publicly disclose the collected personal information. If public disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your express consent.
With the continuous development of our business, we may conduct merger, acquisition, asset transfer and other transactions. We will inform you of the relevant situation, continue to protect or require the new controller to continue to protect your personal information in accordance with laws and regulations and the standards not lower than those required by the privacy protection guidelines.
In addition, according to relevant laws, regulations and national standards, we may share, transfer and publicly disclose personal information without your prior authorization in the following cases:
·Directly related to national security and national defense security;
·Directly related to public safety, public health and major public interests;
·Directly related to criminal investigation, prosecution, trial and judgment execution;
·It is difficult to obtain my consent for the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals;
·The personal information subject discloses personal information to the public by itself;
·Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
7、 How can we guarantee and respond to your right request
During your use of Tencent for recharging, in order to make it easier for you to query, access, delete and correct your personal information, and to guarantee your right to withdraw your consent to use your personal information, we have provided you with corresponding operation settings in the product design. You can refer to the following instructions for operation.
（1） Access personal information (mobile terminal)
• Access to Personal Center:
1. After entering the home page, click the "avatar" in the upper left corner;
2. Information query and access.
• My monthly subscription service:
1. After entering the personal center, find the "monthly subscription service";
2. Click "View All".
• Transactions:
1. After entering the personal center, click "Transaction Record";
2. Enter the transaction record list;
（2） Access personal information (computer side)
• Access to Personal Center:
1. After entering the home page, click "My Account" in the upper right corner;
2. Information query and access.
• My monthly subscription service:
After entering the personal center, find "My Service";
• Transactions:
After entering the personal center, click "Transaction Details";
（3） Log out (mobile terminal)
• Tencent recharge products are accessed in WeChat or QQ. If you need to exit the account after authorizing the login information, you need to exit the corresponding WeChat or QQ; If you do not want to use the associated account, you can turn off authorization in privacy settings.
（4） Log out (computer side)
• Click "Exit" in the upper right corner.
（5） Delete grass planting information (mobile terminal)
1. Enter the scored product details page;
2. Click "Friends plant grass";
3. Find my score and click the three dot buttons in the upper right corner;
4. Click "Delete this recommendation".
（6） Delete transaction
The transaction record of personal account does not support self deletion temporarily. Please contact Tencent service line: 4006 700 700 manual customer service for processing.
（7） Account cancellation
The account does not support self cancellation temporarily, please contact Tencent service line: 4006 700 700 manual customer service
8、 Protection of minors
We attach great importance to the protection of minors' personal information. We will require minors under 14 years old to obtain the authorization and consent of their guardians (such as their parents) before using Tencent recharge services or providing us with personal information according to relevant laws and regulations; Minors who have reached the age of 14 but not the age of 18 may obtain their guardians' authorized consent or self authorized consent in advance.
According to the Notice on Preventing Minors from Addicting to Online Games issued by the State Press and Publication Administration, users under the age of 8 cannot recharge their games; For users over 8 years old (inclusive) but under 16 years old, the maximum single recharge is 50 yuan, and the maximum monthly recharge is 200 yuan; For minor users aged 16 or above, the maximum single recharge is 100 yuan, and the maximum monthly recharge is 400 yuan. If you are a minor mentioned above, there will be corresponding restrictions on recharging and payment.
We only use, provide or publicly disclose this information when it is permitted by laws and regulations, explicitly agreed by the guardian of the minor, or necessary to protect the minor.
If you are the guardian of minors, please pay attention to whether the minors under your guardianship use Tencent recharge service after obtaining your authorization and consent.
We may implement stricter anti addiction measures on the basis of the national anti addiction policies and regulations on online games. At the same time, we also continue to research and test various new technologies to protect minors. We will verify the real identity information of users through Tencent Health System. We verified the real name authentication of the WeChat or QQ account currently used by the user to Tencent Health System. If the account has completed real name authentication in Tencent Health System, we will further obtain the user's age information through Tencent Health System to confirm whether the account is included in the anti addiction system and what anti addiction measures are taken, At the same time, we will submit the user's name and ID card number to the national unified minors online game electronic identity authentication system for real identity verification through Tencent Health System. If the account has not completed real name authentication in Tencent Health System, we cannot provide services for the user. If the user still wants to use our products and services, he/she should complete real name authentication in Tencent Health System for the WeChat or QQ account he/she is currently logged in to. For the protection of minors' personal information in specific game products, please refer to Tencent's Guidelines for the Protection of Children's Privacy in Games.
We have also established a growth guard platform. The growth guard platform can help parents or guardians keep abreast of their children's game situation at any time, set consumption quotas and the length and duration of daily games, and assist parents or guardians of minors to protect them from harmful game habits. You can click here Learn more about Tencent's game addiction prevention system and growth guard platform. At the same time, we have also established an active service platform for minors to try to contact their guardians for reminders, confirmation and handling after the consumption of suspected minors. You can contact us through the minors' education hotline 0755-83761852.
9、 Change
We may revise this privacy protection guide in due course. When the terms of the privacy protection guidelines change, we will take the initiative to remind you of the changed privacy protection guidelines and explain the effective date to you when you first enter the Tencent recharge page after the version update. Please read the changed privacy protection guidelines carefully. By continuing to use Tencent recharge, you agree that we will process your personal information according to the updated privacy protection guidelines.
10、 How to contact us
We have set up a special personal information protection team and personal information protection leader. If you have any questions, complaints or suggestions about the privacy protection guidelines or personal information protection related matters, you can contact us through the following ways:
(1) Send your question to dataprivacy@tencent.com ；
(2) Via https://kf.qq.com/ Contact us;
(3) You can also send your questions to the following address: Data Privacy Protection Department of Tencent Binhai Building, No. 33, Haitian Second Road, Nanshan District, Shenzhen, Guangdong Province, China Zip code: 518054
We will review the issues involved as soon as possible and respond to your request within 15 working days or the time limit specified by laws and regulations.
11、 Others
tencent Tencent Privacy Policy It is our uniform general privacy terms, and the user rights and information security measures specified therein are applicable to Tencent recharge users. Like Tencent Tencent Privacy Policy In case of any inconsistency or contradiction with this privacy protection guideline, please refer to this privacy protection guideline.
Privacy Statement for Children It is an information protection rule applicable to children under the age of 14. On Privacy Statement for Children Within the scope of application of Tencent Privacy Policy . In case of any inconsistency or contradiction in this guideline, please refer to Privacy Statement for Children Shall prevail.
Tencent will update this privacy protection guide from time to time. We will publish changes to the privacy protection guidelines on the website.
Shenzhen Tencent Computer System Co., Ltd