There is a classic line in Emergency Rescue, "Are there any superheroes in real life?" Yes, they are right beside us. As the largest professional public welfare emergency rescue organization in China, the Blue Sky Rescue Team has more than 50000 registered volunteers, Every year, tens of thousands of rescue missions at home and abroad are dispatched. For example, natural disaster rescue, looking for people in the wild, outdoor first aid, etc. They also have one principle - no charge for all rescue operations. Their speed is 3 minutes of timely response, half an hour of pre judgment and decision-making, and 4 hours of arrival at the scene; One year's preparatory training, two years' skill assessment, and more than 400 hours of cumulative service are their attitudes. Most members of such a rescue team with high organizational efficiency and strong professional skills are not full-time staff. On weekdays, they are lawyers, hairdressers, and even Baoma. Once there is a need for rescue, he They will immediately change their identities and join in the rescue work. How can the Blue Sky Rescue Team calmly cope with such a complicated emergency?
Since 2016, in addition to helmets and ropes, they have also added a digital tool to their rescue tools.
On February 6, 2023, a 7.8 magnitude earthquake occurred in Turkey. At 20:09 that evening, the Blue Sky Rescue Team immediately organized a rescue application in the local supervision group of WeChat; At 21:32, more than 1000 players from all over the country responded quickly; At 23:57, all staff information statistics were completed. In less than 48 hours, the first group of Blue Sky rescue team members have arrived in Turkey, and the second and third groups of team members have also been in place.
This is the rhythm of emergency rescue. Every second gained by fighting against time is the possibility of saving one more survivor. "That's why we started using WeChat as early as 2016, because we urgently need an emergency contact system." He, the digital director of the Blue Sky Rescue Team, recalled. There are more than 50000 registered volunteers throughout the country. As soon as the emergency rescue information comes out, we need to count which volunteers can go there, What equipment do they have? According to the boarding material quota, they can quickly sort out and screen, and finally make arrangements from thousands of applicants. In the past, in order to complete such a nationwide rescue organization without the support of digital tools, the rescue team could only send the registration notice to the next level ——The person in charge of the Beijing Coordination Center contacts the local supervisor. The local supervisor finds the team leaders of all places, and the team leader informs the team members. After the members of each team confirm the registration information one by one, submit the relevant skill certification and submit their own equipment information, All information must be packed and sorted out by the team leader, and submitted to the next higher level. Finally, the coordination center needs to spend time summarizing and selecting. The Blue Sky Rescue Team realized "national information collection in seconds" by using enterprise WeChat. In the past, 369 teams across the country needed statistical information layer by layer, but now it can be solved with a "collection form" of enterprise WeChat. The "collection form" of WeChat is an enterprise level online questionnaire, You can "click forward" to the enterprise WeChat group, and you can see who has filled in and who has not filled in in real time, More importantly, the collection tables can be automatically counted in real time and automatically generate online tables. The information collected is in a unified format, so you don't need to spend time pasting and sorting.
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Taking the information collection of earthquake rescue in Turkey as an example, the local supervisor forwarded the "collection form" to the group with one key, and each team member could immediately fill in his/her name, mobile phone number, passport number, rescue skill certificate, protective equipment and other information with his/her mobile phone. most important of all, The collection form can be "automatically counted" into an online form, and the team leader and supervisor do not need to collect it separately.
In addition, through background settings "Fixed format". The number of passport numbers and format restrictions filled in by the team members can be automatically checked, Time for repeated confirmation is saved; The team members' ID photos, passport copies and other "pictures" can also be uploaded directly in the collection form and automatically packaged in the "WeChat disk" folder of the enterprise WeChat, eliminating the need to organize photos. With such a "collection form", the organization of the rescue team has been greatly accelerated.![]()
The collection of registration information is only the first step to start the rescue mission. There are still many areas that need communication and coordination in the future. Such as registering personal information when buying insurance for team members, counting the number of emergency visas when applying for visas, and checking the needs of each team when equipping. The collection table greatly saves the time for communication and sorting. In the rescue task, time is life. "In addition to collecting tables, we will also use" online documents "to sort out the latest local situation," Mr. He recalled. The United Nations and the local government will release real-time information about the disaster area, including weather, demand for rescue equipment, distribution of severely affected areas, etc. The rescue team records new changes in the disaster area with the "online document" of WeChat, which is updated in real time. The teammates in the group open the "online document" at any time and see the latest disaster area developments, Instead of sending different versions of Word documents over and over again in the group, the important information in the group is scattered. Moreover, all relevant documents published by the United Nations are in English, while the online documents of WeChat have the function of "translation", which can translate all international news into Chinese with one click, It allows domestic volunteers to directly see the latest information in international rescue and quickly complete translation.![]()
With full rescue preparation, the Blue Sky Rescue Team came from 103 teams in 28 provinces (cities and autonomous regions) of the country, with a total of more than 300 members arriving in Turkey in batches, and continued to carry out rescue work in three places, namely, Malawi, Adyaman, and Kahraman. 386 buildings were searched and rescued with an area of about 180000 square meters. In total, 8 survivors and 138 victims were found through cooperation with other rescue teams.
This is only one of the tens of thousands of rescue operations carried out by the Blue Sky Rescue Team every year. More rescue operations are carried out in large and small cities in China, almost every day.
The Blue Sky Rescue Team is always ready to protect the life safety of citizens, and WeChat is also doing its best to ensure that the information contact of enterprises is unimpeded.
In addition to being "fast", emergency rescue must be "professional" enough ——There are many kinds of rescue, such as mountain rescue, water rescue, cave rescue, urban rescue, and so on. Taking mountain rescue as an example, rescue team members need to learn to recite maps, judge directions, plan routes in complex environments, and master the use of high altitude ropes and UAVs. Every year, more than 30000 new members of the Blue Sky Rescue Team will register, Many of them are non professionals who join with reverence and love for life rescue. Therefore, Professional training has become the most important work of the Blue Sky Rescue Team for newcomers every year. How can we ensure the effect and improve efficiency? The answer given by Lan Tian is to return the training to each team member. To this end, the Blue Sky Rescue Team has independently developed an online training platform on the enterprise WeChat workbench. As long as volunteers open the enterprise WeChat, they can learn various rescue skills through small videos at any time and anywhere, and understand their learning effects according to the answers in each section.
However, it is not enough to just watch the training videos of knowledge explanation, because many skills need to be practiced. For example, the basic first aid skills that every team member needs to master are highly practical, and it is difficult to learn without trying. In the past, such training could only be repeated offline. Even if there were only two people, they had to be taught. The Blue Sky Rescue Team has found the key to improve the training efficiency, and it is still necessary to organize the practical training online. Take the first aid skills training of cardiopulmonary resuscitation as an example: Early registration stage, Trainers send training introduction information to national volunteers directly through the "group sending assistant" function of enterprise WeChat, Interested volunteers can sign up to participate as long as they scan the code to join the training enterprise WeChat group. Formal training stage, Trainers give real-time explanation through enterprise WeChat "group live broadcast". Every 12 trainees are equipped with an assistant for practical guidance. After learning, each trainee must send his/her own operation video to the assistant group, and the assistant must correct one by one. Recently, the Blue Sky Rescue Team has also started to use the online teaching aids of cardiopulmonary resuscitation, which can generate the corresponding data such as press depth and frequency according to the actions of students in the video. The teaching assistant can view the real-time data, which can provide more accurate guidance to students. At the skill certification stage, the trainees only need to upload their own videos of correct operation in the system and archive them. After the trainees pass the background audit, the subject can be certified. All the certification information of a student can be found from the background, including online courses, skill certification, each training and assignment Of The situation will be recorded in the system. Now, the blue sky rescue team The practical training has been online from organization to certification. In the past, an offline training can only train seven or eight people at most; Today, online training has broken the geographical restrictions, and a live training can cover volunteers across the country. For rescue teams, these authentication information in enterprise WeChat is the basis for rapid screening of team members in different rescue tasks; For the team members themselves, this is also a precious file to witness their gradual growth into qualified rescuers.
The management of public welfare organizations has always been a difficult problem. Most of the members are part-time, and unlike the company, they have management methods such as performance, appraisal, incentive and promotion. How can the daily operation of the organization be better carried out? The answer given by the Blue Sky Rescue Team is to firmly do digitalization. At the beginning, the Blue Sky Rescue Team was launched by a group of outdoor enthusiasts who love public welfare. With the popularity and development of outdoor sports, accidents often occur in the wild, so this group of people spontaneously organized rescue, forming a relatively stable group, and members also know each other. However, as rescue operations continue, The team is growing. The Blue Sky Rescue Team has covered 31 provinces (cities, autonomous regions) in China. At this time, they are facing a major problem: more and more people in the team, and members do not know each other. How to organize the rescue? At first, the local teams were able to respond to some local rescue tasks in a timely manner. However, once a wider range of rescue is involved, it is still quite troublesome to organize. We have to find people one by one, add WeChat, and attract groups. Until 2016, the Blue Sky Rescue Team began to use enterprise WeChat, Through the unified "address book", now as long as there are rescue tasks, the headquarters can quickly communicate and coordinate with members from different regions and teams. It is clear at a glance which teams are in each place and which teams can be asked for support when necessary. In addition to daily communication, different teams will share rescue equipment. Each large-scale rescue mission will use special rescue equipment, such as life detectors, assault boats, drones, and so on. These equipment are often limited in quantity and high in price, and need to be applied by the team leader and team members. However, because the rescue operations are usually urgent, the team often has the situation of "borrowing equipment first and then filling the formalities". Sometimes the captain may not remember where the equipment went because of too many borrowed equipment. In order to solve the management problems, the Blue Sky Rescue Team used the "approval report" function of WeChat. The team members can initiate equipment approval directly with their mobile phones. The person in charge can pass the approval remotely, which not only saves time, but also can achieve "automatic reminding", It is very clear when to return the equipment. The digital internal management enables the Blue Sky Rescue Team to gradually develop in the direction of normalization and specialization. For another example, after each task is completed, the rescue team will sort out and archive the photos and written materials on the scene. However, because most photos often involve the privacy of the party concerned, for the sake of security and confidentiality, such data can only be stored in the hard disk in the past, which is very troublesome to retrieve. The "WeChat disk" of enterprise WeChat just solves the blue sky rescue team's concerns about information security. WeChat disk is an online disk specially provided by WeChat for "enterprises". It is more suitable for team collaboration and file sharing, and is convenient for forwarding to team members and WeChat. There is no speed limit for uploading and downloading, and it is also safer because The microdisk can be set with "view permission". Different rescue mission data can be stored in the microdisk according to the confidentiality level. All team members' browsing and downloading are recorded, There is no need to worry about the disclosure of the private information of the party concerned, and the information security is guaranteed.
In addition to such rescue materials that need to be highly confidential, Daily training materials can also be shared across regions through "microdisks". In addition to local rescue, the Blue Sky Rescue Team will cooperate with local governments, primary and secondary schools, and communities to carry out security education activities, Each courseware and lecture notes can be uploaded to the microdisk and shared with the "Watermark" of the "Blue Sky Rescue Team". The team members from all over the country have the right to view, effectively avoiding repeated lesson preparation. With such a complete set of digital management system, the Blue Sky Rescue Team has gradually grown from a public spirited non-governmental organization to a professional and mature rescue organization.
As the largest public emergency rescue organization in China, Blue Sky Rescue Team has always been at the forefront of first-line rescue. "Rescue needs courage, but also needs rationality and professionalism." From a more unblocked emergency contact system to a more flexible online training system, Blue Sky Rescue Team has successfully completed breathtaking emergency rescue through digitalization. Maybe there is no "superhero" in the world, but just ordinary people standing up. In times of crisis, the members of the Blue Sky Rescue Team put on their armor and rushed to the front. WeChat is also honored to continue to escort more "civilian heroes".
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