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While I know you have the best of intentions, it's forum policy that you not ask users for admin or server access. Users on the forums aren't your customers, they're your open source collaborators, and requesting that kind of access can put you and them at high risk. If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. Thankfully are other ways to get information you need:
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Ask the user to install the Health Check plugin and get the data that way.
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Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user's web server error log.
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Ask the user to create and post a link to their `phpinfo();` output.
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Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
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Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
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Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea. We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It's actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it's difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. When you help users here and in public, you also help the next person with the same problem. They'll be able to read the debugging and solution and educate themselves. That's how we get the next generation of developers.
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Please do not jump into other topics and detract from their problem. If the troubleshooting already posted made no difference for you, then, as per the Forum FAQ , please post your own topic. A lot more people will see your post, and that way you stand a good chance of getting the assistance you want. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole. Your post will be archived.
[Per the Forum Guidelines we ask you NOT bump posts. We use the 'no replies' search on these forums regularly to find people who still need help. By bumping, you remove yourself from that list and make it HARDER for us to find you!]
[Per the Forum FAQ , we reserve the right to close any post that are deemed to be non-productive support/WordPress discussions.]
Per the Forum FAQ , we close topics like this due to the amount of spam that they attract. The WordPress team has provided a list of a few recommended hosting providers . For more details and other recommendations, please search via your preferred search engine.
We appreciate posts that seek to educate and help the community, whether it is in the form of a review or if it inadvertently help others as a support thread. But threads that start off as or become attacks which do not give value to anyone are not welcomed and we will close this topic as per our forum rules.
The argument about whether or not WordPress and its themes and plugins are GPL is not something we're qualified to debate here. Certainly WordPress is licensed under GPLv2 , and all themes and plugins hosted on WordPress.org are required to be GPLv2 compatible in their entirety, so you are free to edit and redistribute as you see fit. If code is not licensed as GPLv2 (or later) compatible, we ask that you not bring it up here for discussion.
Sorry, but your chosen theme is not released under GPL. Non GPL products are not welcome in the WordPress community. Official WordPress policy states that all plugins and themes that are publicly released are required to adhere to https://wordpress.org/about/gpl/ Any support requests for non-GPL products are usually ignored, in the interests of supporting the community and its freedoms.
When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Deleting posts removes this added value. Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.
Please try https://jobs.wordpress.net/ and do not accept any hire offers posted to these forums. This topic has now been closed as per the Forum Guidelines .
These forums are for supporting those experiencing problems with their WordPress websites. Instead of posting here, please request feedback from friends and family so that the volunteers here can spend their time helping those who are experiencing difficulties. This thread will be closed per Forum Guidelines , and if you do need help with anything specific, we encourage you to open a new thread here.
WordPress.org does not providing hosting for sites, it provides the software for other people to build their own sites on their own hosts. WordPress’ philosophy and bill of rights permit people to use WordPress software for any reason they want, without any enforcement over legality or illegality. We leave that up to the webhosts. In cases of theft, abuse, harassment, or other such behavior, your best recourse is to contact their web host directly. You can use WHOIS to determine where they're hosted, as well as resources like https://www.whoishostingthis.com to find relevant information.
Simply follow the instructions on our Data Erasure Request form.
Carefully follow this guide . When you're done, you may want to implement some (if not all) of the recommended security measures and start backing up your site .
Since that is a commercial theme or plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best. [support link] Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product's developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
If you can install plugins, install and activate "Health Check": https://wordpress.org/plugins/health-check/ It will add some additional feature under create a new menu position Tools > Site Health. On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site . This allows you to test for various compatibility issues. There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/
The plugin & theme repositories (and in fact all of WordPress.org) are synchronised across many servers. In order to withstand the constant traffic and posts, there will be times that the exact counts of posts, reviews, downloads, or even plugin/theme versions are _temporarily_ out of sync. This usually resolves itself within a few hours and is nothing to worry about.
Have you tried:
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flushing any caching plugins you might be running, as well as server and/or browser caches.
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deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can't get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read "How to deactivate all plugins when you can't log in to wp-admin" if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
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switching to the Twenty Sixteen theme to rule out any theme-specific problems. If you can't log in to change themes, you can remove the theme folders via FTP so the only one is `twentysixteen`. That will force your site to use it.
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manually upgrading. When all else fails, download a fresh copy of the latest.zip file (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first .
We take all threats of harm very seriously but we are not trained to counsel you. Please contact one of the the following resources for help as soon as possible: - https://suicidepreventionlifeline.org/ - http://www.suicide.org/ - https://save.org/
If you need to contact the moderators about this then you can do so via the Slack #forums channel. To use that channel you need a Slack account. You can obtain one via these instructions. Slack – https://make.wordpress.org/chat/ When you contact the #forums channel, inform them what your WordPress.ORG forum user ID is. That will help the moderators find your account and ascertain what the issue is. If you do use Slack do not direct message me or any other moderator. Use the #forums channel and any moderator there can assist you. Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern. See https://wordpress.org/support/guidelines/#deleting -editing-posts and https://wordpress.org/about/privacy/
You’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack ( https://make.wordpress.org/chat )