Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in thesupport forumsor asking on the#wordpressIRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have adetailed handbookto help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we useSlackfor group communication.
Our weekly meeting is held fortnightly on Thursday at 20:00 UTC, with agendas published below. The next will be atThursday, 20:00 UTC(your time zone) in#forumsonSlackSlackSlack is a Collaborative Group Chat Platformhttps://slack.com/. The WordPress community has its own Slack Channel athttps://make.wordpress.org/chat/..
WordPress.orgWordPress.orgThe community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization.https://wordpress.org/does not provide one-to-one support via email or ticketing systems, please instead use theSupport Forums.
The Support Team help manage a HelpScout inbox with various aliases to help users with specific account-related issues.
The purpose of having a common inbox is to bring potentially heated or controversial discussions out of the pubic #forums channel, and also to give the users the ability to discuss their account status without being put in a negative light. (We all make mistakes, we can learn from them, and then it’s always nice to be able to do so privately.)
In addition, it also allows for more direct discussions when personal information may be involved, ensuring that everyone’s privacy is correctly maintained.
In addition, it allows moderators to handle sensitive situations while remaining anonymous, which can in turn reduce potential mod harassment, or uncomfortable situations where a specific moderator is being targeted directly.
Given the nature of messages that may come in, mods must NOT get involved in discussions involving their own actions in the forum. For example, if someone reaches out about being flagged,the moderator who flagged them should NOT be the one to respond to that ticket. Having another mod look at the situation allows for more objectivity and clarity. The person who looks at a ticket may of course reach out to the original mod if there are questions or uncertainties, and we trust that by working together,we’ll make the right decisions.