Tencent Video Privacy Protection Guidelines

1. Information we collect

Tencent Video is an online video media platform developed and operated by Tencent Group (hereinafter referred to as "us"). During your use of Tencent video services, we will collect information provided by you on your own initiative or generated by using the services in the following ways to provide you with services, optimize our services and protect your account security:

• When you register for Tencent Video Service, we will collect your device MAC address and unique device ID to identify you as a user of Tencent Video. If you use QQ or WeChat association to log in to Tencent Video, we will collect your unique ID, avatar and nickname of QQ or WeChat to save your login information, so that you can synchronize your data when logging in with different devices.
• When you use Tencent video services, we will collect your video playback records so that you can view your viewing history. We will also collect the video and channel information you added in the order viewing and subscription functions, so that you can play the videos you are interested in and access the content you subscribe to more easily and quickly. Your viewing history, order viewing and subscription information will be stored in our server so that you can use the above functions when logging in through multiple terminals. You can also delete these information at any time on any client.
• To ensure your normal use of our services, maintain the normal operation of our services, improve and optimize your service experience and ensure the security of your account, we will collect your device model, operating system, unique device identifier, login IP address, operation log and other information.
• We or our third-party partners may collect your information through cookies or similar technologies, including your device information, browsing information, and click information, and store such information as log information to remember your identity, analyze your use of our services, and optimize advertising. You can deny or manage the use of cookies or similar technologies through browser settings. At the same time, we will also use third-party SDKs to achieve the above collection and use. For example, if you use Xiaomi, Meizu, Huawei For OPPO and VIVO mobile phones, the push SDK of the above mobile phone manufacturers accessed by Tencent Video needs to collect the unique identification information of mobile phones (such as IMEI), and may collect your mobile phone model, system type, system version, device screen size and other parameters for the push of promotional activities, video content and other information; We will also use the SDK of iResearch Consulting Group for playback statistics. The SDK may collect the unique identification information of your mobile phone (such as IMEI), as well as parameters such as video playback records, system versions, and mobile phone models for completing the above statistics.
• When you use the doki community function, we will collect your uploaded videos, photos, posts, comments, and likes. We will store them in an encrypted way, and you can delete them at any time. In addition, when you upload videos using the doki community:
  • We will record your Geographic location information , used to identify the geographical location of the video. Geographic location information This is sensitive information. Refusing to provide this information will not affect your normal use of other functions of the doki community. You can also turn off your Geographic location information to grant authorization;
  • We will also collect your phone number , used to verify your user information. phone number Sensitive information, collected phone number It is to meet the requirements of the network real name system of relevant laws and regulations. If you refuse to provide phone number , will only prevent you from uploading videos in the doki community, but will not affect your normal use of other functions of Tencent Video.
• When you become a VIP member of Tencent Video, you can choose to fill in your birthday, mobile phone number and delivery address according to your own needs. We will push exclusive promotional activities, provide birthday benefits, distribute gifts and send goods for you according to these information. You can provide us with your Name and ID card number It is used for real name authentication, which helps to protect account security and participate in exclusive promotional activities. These information are sensitive information, and refusing to provide them will not affect your normal use of other services of Tencent Video. In addition, you can authorize to share your WeChat or QQ friends list with us, and we will recommend activities to you according to your friends' information.
• When you use QQ or WeChat association to log in to Tencent Video and use VIP member related functions, if you use the intimate payment function to help friends open members and use the VIP member page to view content recommendations, we may collect and show you your WeChat or QQ friends information necessary for providing this service.
• When you use the Game Community feature, we may collect your phone number , used to send you a text message reminder when the game you booked goes online. phone number It is sensitive information, if you refuse to provide phone number , will only make you unable to receive the SMS reminder of the scheduled game launch, but will not affect your normal use of other services of Tencent Video.
• When you use the mall function, we will collect your Receiving address and mobile phone number , used to send goods to you and send SMS to inform you of the order progress. This information is sensitive. If you refuse to provide this information, you will not be able to buy goods in the mall, but it will not affect your normal use of other services of Tencent Video.
• When you use a device with FaceID function (such as iPhone X), Tencent Video's Eye Care Lab function will use TrueDepth APIs to prompt users to protect their eyes when watching videos with eyes too close to the screen, so as to help users form good viewing habits.
  • TrueDepth APIs will only obtain the position of the face in the world coordinate system, which is used to calculate the distance between the eyes and the screen in real time. We will neither store nor share this information with third parties. You can terminate the use of the distance information at any time through the function switch of the eye protection laboratory.
  • Only when you choose to enable the TrueDepth APIs function and watch the video, the function will judge the distance, and will not collect or save any other information "used to support judging the distance", such as face related information.

In addition, according to relevant laws, regulations and national standards, we may collect and use your relevant personal information without your authorization and consent in the following cases:

• Directly related to national security, national defense security and other national interests; Directly related to major public interests such as public safety, public health and public awareness;
• Directly related to criminal investigation, prosecution, trial and judgment execution;
• In order to protect your or other personal life, property, reputation and other major legitimate rights and interests, but it is difficult to obtain my consent;
• The personal information collected is disclosed to the public by yourself;
• Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
• Necessary for signing and performing the contract according to your requirements;
• It is necessary for maintaining the safe and stable operation of the products or services provided, such as finding and handling the failure of products or services;
• Necessary for legal news reporting;
• It is necessary to carry out statistics or academic research for the public interest, and when it provides the results of academic research or description, it de identifies the personal information contained in the results;
• Other circumstances stipulated by laws and regulations.

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information has been collected, we will separately explain the content, scope and purpose of information collection to you through page tips, interaction processes, website announcements and other ways to obtain your consent.

Please note that at present, we will not actively obtain your personal information from a third party outside Tencent Group. If it is necessary to obtain your personal information indirectly from a third party for business development in the future, we will inform you of the source, type and scope of use of your personal information before obtaining it. If the personal information processing activities we need to carry out our business exceed the scope of your original authorization and consent when providing personal information to a third party, We will obtain your authorization and consent before processing your personal information; In addition, we will also strictly abide by the provisions of relevant laws and regulations, and require the third party to guarantee the legality of the information it provides.

2. Storage of information

2.1 Information storage mode and duration

• We will store your information in a secure way, including local storage (for example, using APP to cache data), database and server logs.
• Generally, we will only store your personal information within the time necessary for service purposes or under the conditions specified by laws and regulations. You can choose to delete your viewing history, order viewing, subscription and other personal information provided and generated when you use Tencent video services. If you choose to delete the above information, we will delete the corresponding personal information accordingly.

2.2 Information storage area

• We will store the user's personal information collected in China in accordance with laws and regulations.
• At present, we will not transfer or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, receiver, security assurance measures and security risks of information going abroad, and obtain your consent.

2.3 Notification when products or services stop operation

• When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize within a reasonable period of time, unless otherwise specified by laws and regulations.

3. Information security

3.1 Safety protection measures

• We strive to provide security for users' information to prevent information leakage, loss, improper use, unauthorized access and disclosure. We use a variety of security protection measures to ensure that users' personal information protection is at a reasonable level of security, including technical protection means, management system control, security system guarantee and many other aspects. In addition, we have also passed the evaluation and filing of national network security level protection (Level III).
• We adopt industry-leading technical protection measures. The technical means we use include but are not limited to firewall, encryption (such as SSL), de identification or anonymization processing, access control measures, etc. In addition, we will continue to strengthen the security capabilities of the software installed on your device. For example, we will complete some information encryption locally on your device to consolidate secure transmission; We will know the application information installed and the running process information of your device to prevent viruses, trojans and other malicious programs.
• We have established special management systems, processes and organizations to ensure personal information security. For example, we strictly restrict the scope of people who access information, require them to comply with confidentiality obligations and conduct audits, and those who violate their obligations will be punished according to regulations. We will also review the management system, process and organization to prevent unauthorized access, use or disclosure of user information.
• We recommend that you pay full attention to the protection of personal information when using products and services. We will also provide a variety of security functions to help you protect your personal information.

3.2 Safety incident handling measures

• In case of personal information leakage, damage, loss and other security incidents, we will launch emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, the disposal measures and remedial measures we are about to take or have taken, and our suggestions for your response in the form of push notifications, emails, etc. If it is difficult to inform one by one, we will issue warnings through announcements and other means.

4. How we use information

We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information as described in this privacy protection guide to provide you with better services.

4.1 Information use rules

We will use the collected information according to the following rules:

• We will provide you with various functions and services based on the information we collect, including video viewing services, VIP member services, doki community functions, game community functions, and mall functions;
• We will provide you with personalized services based on your browsing preferences, habits, location information and other characteristics, including indirect crowd portraits based on feature tags and recommending content and activities you may be interested in, showing you more relevant advertising or other promotional content, optimizing the experience of personalized services, and evaluating Improve the effectiveness of our advertising and other promotional activities;
• We will analyze the operation of our products according to the frequency and situation of your use of Tencent video, fault information, performance information, etc., to ensure the security of our services, optimize our products, and improve our service quality. We will not combine the information stored in our analysis software with the personal identity information provided by you.

4.2 Rules of directed push activities

We will perform directed push according to the following rules and provide you with the corresponding exit mechanism:

• We will provide you with personalized promotional content according to your viewing records, browsing preferences and other characteristics, such as recommending videos that meet your preferences ("Recommended for you" is listed). You can reduce the relevance of recommended content to you by deleting viewing history.
• We will show you advertisements (with the word "advertisement" listed) according to your viewing records, browsing preferences and other characteristics. You can exit such personalized advertising push through the special control panel page.

4.3 Ways of obtaining consent after informing the purpose of change

• We will use the collected information for the purposes covered by this privacy protection guide. If we use your personal information beyond the stated purpose and scope of direct or reasonable connection when collecting it, we will inform you again and obtain your express consent before using your personal information.

5. External provision

At present, we will not actively share or transfer your personal information to a third party. If there are other cases of sharing or transferring your personal information or you need us to share or transfer your personal information to a third party, we will directly or confirm that the third party has obtained your express consent to the above actions.

In order to improve your user experience, such as optimizing the advertising effect, we need to share the information that has been anonymized or de identified to third-party partners, and require them to strictly comply with our measures and requirements on data privacy protection, including but not limited to processing according to the data protection agreement, letter of commitment and relevant data processing policies, Avoid identifying personal identity and ensure privacy security.

We will not share information (such as your name or email address) that can be used to identify you with our partners unless you explicitly authorize it.

We will not publicly disclose the collected personal information. If public disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your express consent.

With the continuous development of our business, we may conduct merger, acquisition, asset transfer and other transactions. We will inform you of the relevant situation, continue to protect or require the new controller to continue to protect your personal information in accordance with laws and regulations and the standards not lower than those required by the privacy protection guidelines.

In addition, according to relevant laws, regulations and national standards, we may share, transfer and publicly disclose personal information without your prior authorization in the following cases:

• Directly related to national security and national defense security;
• Directly related to public safety, public health and major public interests;
• Directly related to criminal investigation, prosecution, trial and judgment execution;
• It is difficult to obtain my consent for the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals;
• The personal information subject discloses personal information to the public by itself;
• Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.

6. Your Rights

During your use of Tencent Video, in order to make it easier for you to query, access, delete and correct your personal information, and to guarantee your right to withdraw your consent to use personal information and to cancel your account, we have provided you with corresponding operation settings in the product design. You can refer to the following guidelines for operation. In addition, we have also set up a complaint reporting channel, and your comments will be dealt with in a timely manner.

6.1 Access to personal information

• Access to basic information such as WeChat, QQ number, avatar and nickname:
  1) After entering Tencent Video, click "Personal Center";
  2) Click the avatar bar;
  3) Information inquiry and access.
• Access to view history, My View, My Subscription:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "View History", "My List" and "My Subscription" to query.
• Access mobile phone binding and real name authentication information:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "My VIP Member";
  3) Click the VIP help service center bar and select "More";
  4) Click "Bind Mobile Phone" and "Real Name Authentication" to query.
• Access to shipping address and mobile phone number information:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Grassland Mall";
  3) Click "My";
  4) Click "Receiving Address";
  5) Information inquiry and access.

6.2 Deleting personal information

• Delete viewing history:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "View History";
  3) Click "Edit";
  4) Check the video you want to delete, or click "Select All";
  5) Click Delete.
• To delete a view:
  1) After entering Tencent Video, click "Personal Center"
  2) Click "My List";
  3) Click "Edit";
  4) Check the list you want to delete, or click "Select All";
  5) Click Delete.
• Delete shipping address and mobile phone number:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Grassland Mall";
  3) Click "My";
  4) Click "Receiving Address";
  5) Swipe left the delivery address and mobile phone number you want to delete;
  6) Click Delete.
• Delete posted posts, comments, videos:
  1) After entering Tencent Video, access posts, comments and videos;
  2) Click“ ”Icon;
  3) Click Delete.

6.3 Correction of personal information

• Change avatar and nickname:
  1) Since you use the associated account WeChat or QQ to log in to Tencent Video, you need to change your avatar and nickname on WeChat or QQ:
  2) After entering WeChat, click "I";
  3) Click "Settings";
  4) Click the avatar bar;
  5) Change the avatar and nickname;
  or
  1) After entering QQ, click the avatar;
  2) Click the avatar bar;
  3) Click "Edit Data"
  4) Change the avatar and nickname.
• Change the bound phone:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "My VIP Member";
  3) Click the VIP help service center bar and select "More";
  4) Click "Bind Mobile Phone";
  5) Click "Replace"
  6) Make changes.
• Change the delivery address and mobile phone number:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Grassland Mall";
  3) Click "My";
  4) Click "Receiving Address";
  5) Click the delivery address and mobile phone number to be changed;
  6) Make changes.

6.4 Withdrawal of consent

• Withdraw phone information, location information, camera, file storage and access, microphone authorization consent:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Settings";
  3) Click "Privacy Settings";
  4) Click the right switch to close the content to revoke authorization.

6.5 Log out

• Log out of associated account
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Settings";
  3) Click WeChat or QQ in the sharing account column, and click "OK" to exit the login; or
  4) Click "Exit Account";
  5) Click "Log out".

Note: Tencent Video has no independent account. You can log in to Tencent Video using WeChat or QQ. If you need to log off your WeChat or QQ account, please log off on WeChat or QQ according to their guidelines.

6.6 Complaints

• Report video:
  1) After entering Tencent Video, access the video;
  2) Click“ ”Icon;
  3) Click "Report";
  4) Select the reason for reporting;
  5) Click Submit.
• Report comments:
  1) After entering Tencent Video, access comments;
  2) Click“ ”Icon;
  3) Click "Report";
• Report the bullet screen:
  1) After entering Tencent Video, access the video pop-up screen;
  2) Click the bullet screen you want to report;
  3) Click "Report".
• Other complaints:
  1) After entering Tencent Video, click "Personal Center";
  2) Click "Help and Feedback";
  3) Click "Enter your feedback";
  4) Enter the content of your complaint and report, and click "Submit Feedback".

7. Change

We may revise this privacy protection guide in due course. When the terms of the privacy protection guidelines change, we will remind you of the changed privacy protection guidelines in the form of red dots when the version is updated, and explain the effective date to you. Please read the changed privacy protection guidelines carefully. By continuing to use Tencent Video, you agree that we will process your personal information according to the updated privacy protection guidelines.

8. Protection of minors

We attach great importance to the protection of minors' personal information. We will require minors under 14 years old to obtain the authorization and consent of their guardians (such as their parents) before using Tencent Video services or providing us with personal information according to relevant laws and regulations; Minors who have reached the age of 14 but not the age of 18 may obtain their guardians' authorized consent or self authorized consent in advance.

We only use, provide or publicly disclose this information when it is permitted by laws and regulations, explicitly agreed by the guardian of the minor, or necessary to protect the minor.

If you are the guardian of minors, please pay attention to whether the minors under your guardianship use Tencent Video services after obtaining your authorization and consent. If you have any questions about the personal information of the minors under your guardianship, please contact us through the contact information in Section 10.

9. Others

Tencent《 Privacy Policy 》It is a general privacy clause uniformly applicable to Tencent, and the user rights and information security measures specified therein are applicable to Tencent video users. If there is any inconsistency or contradiction between Tencent's Privacy Policy and this privacy protection guide, please follow this privacy protection guide.

10. Contact us

When you have other complaints, suggestions, minor personal information related issues or need to delete all access records, Please go through https://kf.qq.com/ Contact us. You can also send your question to Dataprivacy@tencent.com Or to the following address:
Data and Privacy Protection Center, Tencent Building, Kejizhongyi Road, Nanshan District, Shenzhen, Guangdong Province, China
Postcode: 518057

We will review the problems involved as soon as possible and reply within 30 days after verifying your user identity.